Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
Taylor and her team are most knowledgeable and were able to easily handle every issue that came up during the process.
Make things a little more clear
The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This a great experience! They walked me right through and did not rush me. It was very easy to us them.
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Jaimie and his team are top tier. Made such a complex move with lots of moving parts happen with out any stress or problems. We can't thank this team enough, just the best in the game.
Adam was amazing to work with. He made the home buying process extremely easy and communicated all the time .
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Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
I personally wanted everything to be front-loaded so that everything could be taken care of as soon as possible, and to be given the freedom to openly express relevant concerns. I also enjoy personnel that can handle the brash and informal manner in which I conduct my own affairs. The team to which I was assigned exceeded my expectations by a mile. Patient, open with communication, and able to simplify things while adapting to any knowledge I already had. Incredible work all around. No complaints.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Everything went smooth for the most part, and when an issue arose, they took care of it to the best of their ability
Great job, as usual!
Ben, Levi, and the team were great. Answered all my questions promptly and I felt like they were there to help and were on my side. Very unusual but very appreciated when it comes to lending agents!10/10.
