Mr Andrew the real State agent from Remax, outstanding
The VU team was incredibly helpful, making sure that I was aware of any unresolved issue. They were proactive and made sure that a few very difficult issues were resolved with minimum disruption.
Lack of communication from my representatives. As first time homebuyers, we were not prepared or communicated with on what all we were reading. As it is not in typical wordage, it left a lot of confusion towards the end. When I did have a question, it took my representative a day or two or no answer at all at times. Good experience with Vetrans United as a whole. Poor communication.
The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
Zach and his team were outstanding. Every question was answer quickly. From start to finish, every step was smoothly handled. David and I have gone through the loan process to purchase homes before, but this one has been the smoothest. We definitely got the 'A' team when we got Zach.Thank you Zach, Julie and Doug
Highly professional, and customer oriented people. Their service is honest and reliable .
Everyone was very helpful and explained every question I had.
Unavailable, inattentive, uninformed, unprepared, and extremely unprofessional. By far The Worst Company I’ve ever done business with. Preapproved then had to be approved again. Had to submit the same forms over and over again. Loan officer went MIA midway through the process. No one knew her return date. Closing moved 3 times, took 2.5 hours to close, Title company was closed but forced to stay over, closing agents were literally in tears, ‘updated’ documents came through Not updated an hour and a half after the Title company closed. They tried to force us to drive 45 minutes to another Title location to finish closing. Refused to fund. Still had to return to Title company next day to sign documents missed by Lender. This ordeal was 40 days of infuriating chaos. Would Never use them again and would Never recommend.
Response from Veterans United
Hey Dawn,
I’m truly sorry to hear about the experience you had with your loan process. What you described sounds incredibly frustrating, and I can understand how upsetting it must have been to deal with repeated requests, delays, and so much confusion at closing. That’s not the level of communication, organization, or care we want for any of our borrowers.
I’d really like the chance to look into what happened and make sure your concerns are fully understood. If you’re open to connecting, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Logan and Taylor worked very efficiently together and got it done! We closed in less then 30 days, and the process was so much easier then we thought it would be for purchasing our first home. Thanks again!
Clint and the whole team was wonderful and very helpful
I am highly impressed with the customer service and attention to detail I received from Josh his team.
The process was easy and fast
Ready to see for yourself?
Experience first-hand why 357,403 homeowners give us a perfect score!
Thorough, responsive, helped me through l
the labyrinth of home loaning..Molly should identify herself as the "Loan Arranger"..!!.. :)
Taylor Webb and Anna and Gabby were all sooooooooooooooo helpful and knowledgeable! I had a question it was answered thoroughly and timely! This team was INCREDIBLE!!!!!
Veterans United is a great company to have to purchase the home of your dreams. They will walk you through the process to make it as smooth as possible. A great team of people will always keep you updated on what they are doing and what you need to do
Tony and his team were outstanding when we bought our home! About a year later I was ready to refi with the IRRRL so I called up Tony. Tony, Rachel, Jax, and many more once again did an outstanding job with my refi, communicating everything, and getting me exactly what I wanted. If you're looking for a team that will truly look out for your best interest call VU and ask for Tony!
Smooth and easy process.
