Lee and Morgan are true pros - TRUE pros. Our process was swift, smooth, and sterling due to their coscientiousness, dedication, and professionalism. We feel very fortunate to have flowed through their system, and VU should be well aware how fortunate and blessed the organization is to have these two gents at the controls of their respective helms. Managers, keep a prideful eye on these two; they're destined for greatness! Thanks all, and take care!
I cannot tell you how much of a blessing this experience has been. My husband and I worked for almost 3 years to clean up his credit from a divorce and felt like we weren't making any progress. Together we had 3 kids and another on the way and had been renting for years, with no space for our kids to play and no room for our growing family. I honestly didn't expect to get approved for a home loan when I spoke with Joey Jones right after Christmas, but thought we could at least get some help on improving my husband's credit. Words cannot express my utter disbelief and excitement when Joey told me he could pre-qualify us for a home loan, after speaking for just 15 minutes on the phone. A week and a half later, when we'd turned in our packet of paperwork, I was moved to tears when Joey called us at 6 pm on a Friday night to tell us that not only was he able to get us qualified for a home loan, but we qualified for $100,000 more than we originally asked for. In 2 months time we closed on a home and with baby #4 due in 3 months it feels so great to have a place that's really ours.
Overall, I was very happy about the service we received. Our loan officer Brandon was very efficient and always replied in a timely manner to all concerns. Everything was always very clear on what the next step was.
There was one thing that really frustrated me though. Our loan was originally approved at 3.25%. We received the paperwork with that written on it, but by the first time I spoke to Brandon it has already changed to 3.5%. Brandon was very upfront with that and let me know immediately, so we had no problem with that, BUT at that point we signed the papers and "floated" the rate to see if it would go down. I spoke with Branden several times with my concern that I wanted to make sure it wouldn't go up. He assured me several times that they have warning before the interest goes up and that we were fine to continue floating. A few days later when I asked him how the interest was looking again, he told me that it went up again and he locked us in at an even higher rate of 3.625%. I was very frustrated with this and felt taken advantage of because we were in a spot that is was still better than what we had and we had already come so far that we didn't want to stop, but I felt very taken advantage of.
Other than that I was happy with the service and we did lower our payment quite a bit with this new loan. Thank you.
I am completely satisfied and will be glad to inform others about Veterans United
Ben Muzzey was very professional and thorough. He kept in touch with us regularly and was very pleasant to talk to. Thanks to Ben, this was a very easy process.
I wouldn’t change anything with VU. The personnel that we dealt with were prompt and professional. Everything happened expeditiously (sometimes more than I expected, good thing) and efficiently.
Great job by Alex.
im really happy with the service i recieved from my loan officer, he did everything in his power to help and answered every question i had for him in a very timely matter.
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Keep up the good work.
Daniel Heggarty was an amazing loan officer. He was always available whenever we needed anything. He answered all of our questions and was knowledgeable about every aspect of the process. Thanks so much!!
Keep up the good work and follow ups to all questions was very dilligent. Thank You for making this experince not so overwhelming (Ryan Ponder is outstanding!)
The whole process in my situation was very low-stress and Joe Putnam was extremely helpful throughout the entire process. He did an excellent job of explaining all of the parts of each step of the process. Joe, Jeremy, and the entire team at VUHL are true professionals and I will be forever grateful for the service that you have provided me and my family. To put it in perspective, throughout my 20 year career in the Navy my wife and I opted to avoid purchasing a home until I retired, mainly because it always made changing duty stations much smoother and less stressful. This is something that we have dreamed about since we were married 22 years ago and we are honored to have had such a great experience with your company. We both want to say "Thank You!", from the bottom of our hearts!
My loan officer was a pleasure to work with and we appreciate all that he has done for use.....
Veterans United made this process painless. Dustin Fritz was my loan officer, and a pleasure to work with through the entire process. He called to ensure I had everything I needed during each step, with almost daily email contact, and he always answered my questions in a very timely manner. I was nervous due to some past credit isues, but he was supportive, and helped me get my information and application through to the underwriter. Overall, I am more than pleased with the experience, and will definately let others know about VeteransUnited Home Loans. If all your loan officers are as professional, helpful, and courteous as Dustin, I can see why VU is successful. Thanks for helping me finance my dream home.
Zach did an exceptional job by keeping me informed every step of the way and ensuring everything was in place for closing, which went off without a hitch. We were out of the closing office in 30 minutes.
communications were great everything was explained in detail and everything was done in a very timely matter
You guys were great. Especially Andrew strubal! He was awesome with my family and I and made the process simple and fast with working around our busy schedule.
Our Loan Specialist David Llewellyn, was very professional and helpful. He would answer all my questions, plus reply to my e-mail in a timely manner. It felt like David had my best interest and made the refinancing very easy. I would like to thank David and Veterans United Homes Loans for their services.
Mike Dianics is the man! He made the whole process super easy. Thanks for getting me my house!
Nothing els to add
The management team was great with us, I talked with Michael, and he stayed in contact with us and clarified our questions.
Cory Chew was amazing all the way through the process. He worked quickly, and his communication skills are great. I never felt out of the loop or in the dark at all.
Veterans United was simply amazing. From my loan officer, Adam Crutchfield, to my Closing Consultant, Shannon Buckridge, it was truly an honor to work with the Veterans United family. We are moved into our new home and LOVING it. We appreciate all the time and dedication to customer service. It is very rare these days to experience this level of professionalism and compassion. Thank you so much!
Thank you for all your help and hard work on my behalf.