When other lenders turned me down because of my credit score, Veterans United didn't bat an eye and set me up with an in-house credit specialist (Susan Ripley) who guided me through quickly raising my credit score so I could qualify for a loan. This was especially important because I had 45 days to put in an offer or move out of the unit I had been living in for a decade and I was not prepared at all to purchase a home. The entire team was goal oriented and supportive.
Excellent professional services
Flawless process for loan approval
Secure portal access and ease for submission on required documents
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Corey and his team made the process easy. They Captain open communication line and always answered any questions that I had no matter the time of day.
Considering this was my first home buying experience, my lenders made it an exceptionally easy one! Joe Choi was an exceptionally huge help, and I will gladly recommend him to other veterans!
Fast response times, thorough knowledge of the process. Excellent communications
Corey and his team were professional, knowledgeable, responsive and very easy to work with. We were impressed with their genuine desire to ensure we understood every step of the process. I would highly recommend their services.
Veterans United was exceptional for helping me navigate VA home loan process and made home buying easier.
Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
What sets Veterans United apart from other mortgage lenders is that they are very knowledgeable when it comes to VA home loan programs. I wouldn't hesitate to use them again in the future.
Veterans United is the lender to work with!! The loan team guides you through the home buying process with patience, kindness and professionalism ensuring a great experiene. Veterans United works hard to help Veterans become homeowners and the team goes above and beyond to makes the process easy.
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Mr Worthington’s team at Veterans United nailed it. I am a first time buyer and was the sole borrower for my VA loan even though I’m married. In the state of New Mexico (community property state), it’s not exactly a walk in the park to be the only name on the mortgage when you’re married. Brandon’s team worked tirelessly getting me answers to my questions and consulting me on what needed to be done to get me in my home. They also got me the interest rate and mortgage payment that I was comfortable with. I’m very happy with Veterans United and will recommend them to anyone that tells me they are thinking about using their VA loan to buy a home.
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
My loan officer Kevin was amazing and the loan coordinator was an absolute douche bag. You should fire Michael Hopfer without hesitation. I am 61 years old and Michael Hopfer made me want to become physically violent with him. He, Hopfer, is a disgrace and a black eye to Veterans United. Please give Kevin Reichert a raise and dismiss Hopfer. I wouldn't recommend Michael Hopfer's services to anyone unless they are your mortal enemy. TERMINATE HOPFER, do everyone the favor.
