I never expected to be a homeowner in my whole life, but not only did you make it happen, you made it happen a lot better than I could even imagine! Helped me negotiate a fantastic rate for our literal dream farm . THANK YOU VU!
This is the best service I've ever received. Hand down every question answered promptly. Always available to assist and very positive attitudes. Great experience over all!
Excellent professional services
Flawless process for loan approval
Secure portal access and ease for submission on required documents
Although AJ and Emily were terrific, I cannot say the same for Michael Nickle. He was frequently brusk, unclear, and frankly borderline-line impolite. Unfortunately, most of the day-to-day interactions between VU and myself had to go through this person. I told him very early on, and I told AJ, that I didn’t appreciate his demanding tone and inability to clearly communicate. If he is going to be customer-facing he needs some training on how to deal with and speak to the people he is servicing. Had he been my initial contact with VU, instead of AJ, I would have stopped and looked elsewhere.
The team my family worked with are all knowledgeable and helpful, would definitely recommend them.
Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
Thank you for all the help!
Everything from start to finish was seamless and easy. The team made the home buying process easy.The only downside was the time difference.
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As a first time home buyer this was extremely stressful and sometimes overwhelming and I really felt like everybody did their very best to help me navigate it and de-escelate me. I already told a few veteran coworkers of mine who are on the fence to give you a call when they were ready to put things in motion.
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
I literally have no notes if I had a time machine, there would be absolutely nothing, I would change about this entire process. My entire team knew my name my fianc
