Thanks to the team at Veteran's United and all of the people they recommended and assembled, this home buying process was as painless as possible. Everyone did so well and handled every hurdle with a level of poise and professionalism that I wish I could afford another home just to go through the process again. What can be a very hectic experience was made extremely enjoyable and I can think of no complaints. I felt comfortable with the team at every level on every step of the process. I would absolutely want to use Veteran's United again and would recommend to everyone that wants to make a complex task as simple as possible. Thank you all again for your hard work!
I loved everything about my process. Everyone was so thoughtful and thorough. Michael and Rain are the best.
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Cara was great! Unfortunately I did not feel like I got that attentiveness across the board. Everyone has different work ethics so I understand it's not always going to be consistent but having more fluidity across the team would definitely ease people's minds. Otherwise I kind of just felt left in the dark after the initial process with Cara.
You folks do a lot of loans, as such you should be in position to employ underwriters that can work with and no the intricies of small businesses. We're small and it probably didn't matter to VU, but you almost lost the loan as we were told by your staff to find another bank.!!!
Expressing my sincere gratitude and to highly recommend the exceptional services of my realtor, Samantha, and loan officers Nikki Donnelly, Bretina Kidd, and Vickie Bell. Their collective expertise and unwavering dedication were instrumental in making my home buying experience a resounding success.From the moment I embarked on the journey of purchasing my home, this remarkable team demonstrated an unparalleled level of professionalism and support. When I initially filled out the application, I held little hope that I would qualify. However, Nikki and Bretina swiftly dispelled my doubts and facilitated the issuance of a pre-approval letter, reshaping my entire outlook on the process.Throughout the entire home buying process, I was riddled with nerves and feelings of unworthiness. Nikki and Bretina expertly navigated the underwriting process, providing me with the guidance and reassurance I needed to overcome these challenges. Their unwavering support and expertise were invaluable, and I am truly grateful for their dedication to securing my financial future.Upon meeting my realtor, Samantha, I was immediately struck by her tenacity and unwavering commitment to ensuring that every obstacle and challenge was met with a solution. Samantha's dedication and perseverance were unparalleled, and she went above and beyond to ensure that I crossed the finish line with the resources necessary to address all necessary repairs. Her exceptional professionalism and unwavering support were critical to the successful completion of my home purchase.Furthermore, I must express my gratitude to Vicki, who expertly guided me through the intricacies of the move-in process. Her attention to detail and proactive approach in assisting with essential tasks such as setting up utilities, home security systems, and mail forwarding were truly invaluable. Her support and guidance made the transition into my new home seamless and stress-free.In conclusion, I cannot overstate the exceptional level of commitment and dedication exhibited by this outstanding team. Their collective efforts transformed what could have been a daunting and overwhelming experience into a seamless and rewarding journey. I would wholeheartedly recommend Samantha, Nikki, Bretina, and Vicki to anyone seeking the highest standard of service in real estate and lending. Their professionalism, expertise, and unwavering support have made my dream of homeownership a reality.Once again, I extend my heartfelt gratitude to these remarkable individuals. They are truly deserving of the highest praise and recognition for their outstanding contributions to my home buying experience.Shaquana Scott
I have nothing but good things to say about our experience. My realtor also commented on how great everyone was. Thank you so much!
Buying a home has so many twist and turns, and it can be extremely overwhelming at times. However, this team at Veterans United is the best to have. They walked me through the process step by step, and did not hesitate once to ask if I was ok or if I understood everything. I truly appreciate the due diligence and compassion they had for me. I will be coming back!
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Working with Veterans United was truly a pleasure, very gifted in everything that they do. Would highly recommend Randy Groner and his team to our family and friends.
I know this was my first time buying a house and there was a lot of obstacles with me having to go TDY and do a mail away closing. I didn’t expect everything to go perfectly but I tried to get as much done or planned out to make things easier for when I was away but I kept getting told there was nothing more to do at this time and I’m way ahead and on top of where I should be. I had let the whole team know I was going to be away and I wouldn’t have my phone really during the day. Several times at the end of the day I would see missed calls and voicemails saying that I needed to get this thing done before THAT day. This really frustrated me because nobody had let me know prior what needed to be done. I also talked with the attorneys office and talked over the phone about the contract the day before closing and I told them I would get it notarized the next day and then mailed and they said okay. Then on that day they changed things up saying I needed to scan and email it before I mail it. I don’t have a scanner out here so that made things way more stressful. They also said they needed to receive it in the mail THAT day even though we talked over the contract the previous day. Overall I feel like there was very little effort into anyone actually trying to help me and communicate anything with me. I would recommend being more proactive and informative especially with a new homebuyer.
