No, I would not recommend it to anyone. It was extremely stressful, too disorganized, poor communication, not enough information given, and very confusing to go through . I was recovering from a surgery and they made the stress from that even worse. I had a fainting episode and had to go to the hospital again during this period of waiting for everything to go through.
Response from Veterans United
Hi Jeremy,
I’m really sorry to hear how hard this experience was for you, especially while you were recovering from surgery. Going through a home loan is already a lot, and feeling confused or left without the information you needed can add stress you shouldn’t have had to carry. I can understand why this left such a difficult impression.
If you’re open to talking more about what happened, we’d really appreciate the chance to review your experience and see how we can support you better. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing what you went through. I’m here if you’d like to talk.
Everybody at Veterans United that I either talked with or corresponded with through emails and texts were very knowledgeable and very cordial always willing to help would answer any questions that I had.
My team was fast to respond and they knew what they were doing
everything went smooth and the staff was there all the way to help out with any questions and help to resolve them
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Very helpful navigating the obstacles of VA loans. Always kept me informed and the portal just made things so much easier.
Veterans United cares about veterans and servicing their needs. I would recommend them to my family and friends. Very short and timely process. My wife and I are very pleased with Veterans United. During the process, the whole team did a great job keeping us informed every step of the way. From start to finish, we experienced professionalism and very smooth closing. Thanks, Veterans United for a job well done.
Using Veteran's United made the home buying process really less complex.
The team that I worked with were so proficient, nice, and very knowledgeable. They were accommodating to me and they were always on top of everything in an efficient manner. I would gladly recommend Veterans United to friends and family members who are looking to purchase a home.
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Hayleys Team was Fantastic, I greatly appreciated their Hard work. 1000% the best experience I have ever had, Thank you.
I am a nuclear-biological-chemical specialist, trained at ft McClellan Alabama, spent time in panama canal zone during noriega investigations, yet to live in the usa and purchase a home, I was more terrified then any time in the jungles, yet veteran united team that worked with me were professional and very patient with me and me wife! I am grateful for each team member
Very attentive and helpful. Held my hand and guided me through the entire process.
This is the 3rd time I've used Veteran's United. They help make the process easy and understandable.
Absolutely would recommend Veterans United to any vet who is trying to decide what lender to use. I would like to take this time to thank Veterans United especially Travis Ward and Desi his assistant for all their assistance in helping me and my wife Beth acquire our new home in Delaware, Ohio. They were with us every step of the way in this process. We were kept updated constantly. Any and every question we had was answered quickly and accurately. I would encourage any veteran that is in the process of buying a home to give very serious consideration to Veterans United. You will not be sorry.
These are people that gave me a chance to have a home of my own when I didn’t think I could!
Veterans United and Harry Basnight are true professionals. We appreciated all their knowledge and help during the process. We would recommend them to any of our friends.
Give Jamie a raise!!!!
Number One
