They work to help u …. Very responsive
No complaints
The team at Veterans United is Awesome!This is my first home purchase and I was baffled with all the steps from preapproval to final closing. They are very understanding and helped with any questions we had. Answering quickly with positive reassurance.It is no wonder they have backed so many home owners like myself. I would have been lost without them.
Josh and his team did a fantastic job of keeping us informed and helping us through the process!!! Great work to everyone involved!
I felt like I had the most top-notch professional team VU had to offer.
See above
Jim Onkst
Response from Veterans United
Hey there James,
We did "see above" and I really appreciate you calling out Matt’s efforts—he’s a steady hand in tough situations, and I’m glad he was able to help see things through for you. That said, I’m genuinely sorry the experience leading up to that point was such a mess. Getting passed between teams, delayed timelines, and last-minute funding is not the kind of service we aim to provide—especially when you were staying on top of every request as quickly as you did.
I can only imagine how frustrating it was having to juggle labor, truck rentals, and extended rent while waiting on us. That’s a level of stress no one should have to deal with during what’s already a high-stakes process. I’d love the chance to look into where the breakdowns happened and make sure we’re learning from them. If you're open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We're here from 9 a.m. to 5 p.m. Central, but please don’t hesitate to reach out anytime.
Great experience for my 1st time home buyers experience.
Veterans United could not make it any easier to buy a home or refinance. We have done both in the past year and have really appreciated their help and enjoyed working with them. Keep in mind you have to be willing to do the work! Get your ducks in a row and be realistic about your home buying expectations. Respond to emails and upload requested documents in a timely fashion and things will go smoothly. You can't go wrong with Veterans United!!
I had a great experience with the VA loan process. We couldn’t have asked for a better team to help us in this process.Thank you all!
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I will be recommending Devon and Zac from Veterans United to any friend/family who are looking to buy a home. I will be recommending Katie to assist anyone with looking for a new home to live in. They’re all great and made this process as smooth and easy as possibly could. I wouldn’t be in my new home without them.
Having a company that understands military complexities and works through them quickly was a relief.
