The loan coordinator was not willing to help and only kept telling me to refer to emails she sent. The team and real estate agent did not communicate well with each other until there was an issue and I prompted them to work it out together. The team as a whole is not as familiar with the VA loan process as they should be.
Adam Underwood and the others involved during our home buying process have been nothing short of phenomenal and incredibly helpful and patient with me as I had many questions being a first time home buyer. From the first time we spoke to the day we closed 7-20-23 and even after, they have been so friendly.Thank you so much Veterans United and Adam Underwood for being a part of this huge step in my family's lives.
Second time using VU and I’ll never use another lender! Hands down the best customer service ever. They made buying a home super simple!
We loved Merrie and Jenny, they are our mothers here in Texas. They were absolutely amazing, we might just start crying on how they were amazing!!!!
I have had the absolutely best home buying experience with Veterans United. Our loan officer Kennedy Kugle was extremely friendly, and knowledgeable. Kennedy was very quick with responses and communicated frequently throughout this process. I really appreciate him in helping us with our dream home.
Furthermore, Veterans United website is streamline and easy to navigate. The “to-do list” was very helpful in keeping all tasks organized. Additionally, the recommended videos on the website provided valuable information for each step and answered many questions that I had. I am so happy I chose Veterans United! Thank you Kennedy 🙏 Thank you Veterans United 🙏
Nate Graham was the person that I dealt with the most although the process was long and stressful, made it. I really appreciate this dude for helping me get it done!!!
Jimmy Stranz and his team really showed that they cared about making my desire of being a homeowner come to pass. They were true professionals from the beginning to the end. I thank this Team and Veterans United for being there for us Veterans.
The process was wonderful,buying a house can be very stressful, but the folks at Veterans United, really made this process easy for me. They walk through this process every step with me and made themselves available to any questions that I may have, even asking questions after business hours they made themselves available,
Thank you to all for helping me fulfill this dream. A new start in life.
Overall an outstanding job by everyone involved from beginning to end! Will highly recommend Veterans United to any other Veteran looking for a home! Thanks again!
Overall the process was very easy, the team took care of everything and all I had to do was read over the contract, sign and provide whatever information was needed.
The veterans untied team I worked with collectively did outstanding work. That made my first time home buying process stress free and easy to do.
Awesome team, stayed in contact the whole time. Super helpful
I love Veterans United this has truly been a great experience!
Ethan needs some work . the overall team concept doesn't work
Ben is amazing
At first I was very sceptical about everything beings this was my first home buying experience, but everybody that I worked with was not only very professional, but personable at the same time. All questions were answered in a timely manner and I didn't have to guess as of what to do next. They got me and my family in our dream home very quickly. Thanks to veterans united for all of there dedication
The team is nice, however I felt like I was working with a used car salesmen when I was bait-and-switched from a 3% down payment to a 10% down payment. I could say more, but there's not enough room here.
Jordan Williams is the primary reason I will not be recommending VU to any of my veteran friends. I was consistently having to apologize to my Realtor for his failure to return her calls or emails. I'm not certain as to why he has an office phone as he never once answered it; telling my realtor that he prefers emails to phone calls. Preferences are one thing, refusing to verbally communicate is unacceptable.
Furthermore, he didn't seem to have any kind of sense of urgency when it came to meeting the closing date. A week before closing, he assured me we looked to be on track for a 20 July closing; my wife and I would be travelling to Texas the day before specifically for the closing. Then, 3 days before closing he was giving my realtor excuses as about maybe not being ready for the closing date. Excuses that would have been just as relevant when he talked to me as when he talked to her (nothing "came up" that should have changed his answer).
Finally, while at the closing table, several of the documents had the wrong names. The title company was working with your team to get everything corrected. When I texted Taylor and Jordan, Jordan responded saying they were in contact and getting the docs updated. When I reached back out to find out about a timeline for correction, Jordan responded saying, "Honestly I am not sure as I don't really work with title at all in the process." Even if this is true, it is not an appropriate answer to effectively tell a customer, "not my job".
