Outstanding! They make it easy.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Ken Carson has been fantastic, has my highest of respect and recommendation.
When I started the process to by my home I was nervous! I was especially nervous about financing. Scott was the first person I talked too. First thing he said was you can do this! Everything on Veterans United's end was spectacular. Scott kept in constant contact with me. When he wasn't available his supervisor Mason stepped in. When things got rocky with my city's point of sale inspection they never abandoned me. Scott listened to me vent and always reminded me that it would work out. I would have done this a long time ago if I knew this team was there. My situation was different since I was coming from a lease to own, but they took that in stride and now we have our home. I can't say enough great about Scott and Mason and all the people I worked with at Veterans United.
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They really went out of their way to make it easy and the least amount of stress possible.
Everyone was kind and helpful and responded quickly
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
They helped me when another company wouldn’t.
they were very easy to work with. They made everything very understandable and the entire process, including the preapproval application went very smoothly.
the easiest home buying experience by far!
The whole team went above and beyond my own expectations and really made the whole home buying experience a joy and lovely process!
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Easy to work with. Smooth process. A pleasure to work with!! I would definitely recommend Veterans United!!
The whole team was amazing, I would use again
