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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,703 reviews
507 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,703 unfiltered reviews

Starting on Page 261 of 15,624. Return to Page 1

5 out of 5 Stars

Ali the best!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

Stephen Coloni,
Our loan Officer provided exceptional service throughout our home buying process. He was always available to answer questions, explained every step clearly, and ensured everything stayed on track. His professonalism and dedication made a huge difference for us. We couldn't have asked for a better experience and would confidently recommend him to others. Veterans United provided outstanding service. 100%
Jenny Foster is also exceptional and is very knowledgeble keeping everything on track as well. 100% recommended.Jonathon retired Veteran USMC

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

0.5 out of 5 Stars

had a very disappointing experience working with this team. Communication was consistently poor—we had to repeatedly follow up just to receive basic updates, and we never felt like a priority.Kendal and Donna were often unprofessional and dismissive. On multiple occasions, they emphasized how busy they were or mentioned upcoming vacations, which only reinforced the lack of attention given to our file. Most concerning, Donna accidentally included me on an email where she was making fun of me, which was completely inappropriate and unacceptable.Additionally, the appraisal process was handled extremely poorly. The report contained numerous errors—over eight corrections were needed—including incorrect names and inaccurate information. This significantly delayed the process and added unnecessary stress.Overall, this was a frustrating and unprofessional experience from start to finish. I would not recommend this team and will not be using them again.

Response from Veterans United

Hi Andrew,

Thank you for taking the time to share your experience. Reading your review, it's clear that the process left you feeling overlooked, frustrated, and disappointed, and I'm sorry that was your experience.

Communication is a critical part of any home loan journey, and I understand how discouraging it can be when you're repeatedly following up for updates or feeling like your concerns aren't receiving the attention they deserve. I'm also sorry to hear that interactions with members of the team came across as dismissive or unprofessional. The situation you described regarding an email is especially concerning and not reflective of the level of professionalism and respect we strive to provide every borrower.

I also understand how frustrating it must have been to encounter multiple errors in the appraisal report, particularly when those corrections contributed to delays and added stress to an already important process. We know how much our borrowers rely on accurate information and timely communication throughout the loan experience.

I'd appreciate the opportunity to learn more about what happened and review your concerns further. If you're willing, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The team worked with me and answered amny questions I had quickly. I never felt alone through the process.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars

Outstanding job and was able to save me a lot of money.

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

4 out of 5 Stars
Photo submission from Rawleigh B.

Happy with my experience. Kept in contact with us all the way through the process.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Everyone involved was great!!!!! Special shout out to Nate, Christy, and Marjorie!!!!

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

Honestly extremely happy with how everything went

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

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4.5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars

Phil Smyser is exceptional. He took the time to understand our unique situation and FOUGHT for us!!! Simply put we got in a bind because of another mortgage services misinformation and PHIL swept in and saved the day. HE IS AMAZING, Veterans United is amazing. I especially love the level of integration on the web site and app. You can simply enter in your info and viola your income, addresses, employment history is all imported in and verified.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars

The process as a whole really sucks but I imagine it could've sucked more without Ryan and Cara.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars

Veteran’s United made the home buying process quick and pain-free. Tyler, our Loan Officer, was vigilant during the entire process and ensured we made it to closing on time. This was our first time using Veteran’s United, but fifth home purchase. Hopefully we won’t be moving again, but if we do I’ll be using Veteran’s United for our next purchase.

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Photo submission from Arlie S.

We were fortunate to have chosen Veterans United Home Loans to purchase our condo. From day one, the personal loan specialist was always available to answer any questions or help you in any way. The real estate agents we worked with were outstanding in working with Veterans United which made the process much easier on us. We truly felt we could trust Veterans United to "look out for us" and protect our interests in the home buying process. ALSO. . . We want to "Thank" Veterans United for our new doormat! It fits perfectly!!!

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars

Carla with veterans United helped us to understand what we needed to do with our credit to qualify for a mortgage. She gave us direction and checked in on us periodically to see how we were progressing. She notified us as soon as our credit score had reached the threshold for approval. The next day Andrew Beckett and his team contacted us and we started the loan process. Andrew, Selena and his entire team were always on point, willing to help and kept us focused and on track. We started out 2026 still wondering if find a home was in our future and May 1 we are now in our new home! Veterans United gave us top-notch service from beginning to end!

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars

Easy to follow portal, and my VU team was awesome, personable, and all around helpful!
Its the way to go
Semper Fi

headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars

Wonderful company as a vet will recommend it to anyone buying a home.

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

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5 out of 5 Stars

I felt overwhelmed throughout the process and the team assigned to us helped me understand terms, actions, timelines and things I didn’t even consider when buying a home. I would fully recommend and use these services for every single time.I could not have had a better experience

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

4.5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Photo submission from Mirca R.

I can't imagine ever purchasing another home without Veterans United by my side. They made the process easy, understandable and no pressure. I knew exactly what I could afford before I even started the journey. With the exception of inspection cost, I really did buy my house with NO MONEY DOWN!! I couldn't have done it without my loan officer Kody Gilbow and his team. Thank you for the gifts and your welcomed to stop by any time!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

5 out of 5 Stars

Anne Kuster and her team were great. We had constant communication, updates, and follow-ups. Our close got through ahead of time and all aspects were well coordinated. Anytime she was going to be out she left us at least two other people to contact as backups.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars

Collin and his team communicated quickly and professionally to all my needs and questions. It made my experience much less stressful...well done.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

4 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

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