Extra personal, attentive and professional service. A+
Super easy process.
Great communication, very helpful, kept us informed through the entire process!
David, Amber and Zach frequently called for updates and offers of assistance throughout the whole process. It was much appreciated!
This team always makes it happen! They definitely will go out of their way to make sure everything is squared away to close. They are willing accommodating and I would recommend them to anyone!
Outstanding experience
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Amanda and her team are always on top of everything which is such a blessing because we tend to fall behind on our paperwork. They always pay attention to detail and make sure we are taken care of! Absolutely love them!!
My entire experience was practically seamless. I didn't have stress and they walked me through from beginning to end. They made me feel important. They prioritized every detail. I highly recommend Veterans United.
Working with veterans United was a wonderful experience for us and we are in our dream home.
Jaimie and Tara were exceptional and were always there for any questions and made the process simple and easy.
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Experience first-hand why 359,629 homeowners give us a perfect score!
Victoria and Amanda worked so extremely hard for my family. They made this process so easy on us. If anything, I slowed the process because. These two ladies, as well as the whole team are greatly appreciated in my family’s new house
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
Highly qualified, and professional
I had to haggle for a better rate. For some reason they needed other offers before they could give us something remotely decent on an interest rate. Will not use veterans united again because of that.
Response from Veterans United
Hey Austen,
I’m really sorry to hear that getting to a rate you felt comfortable with felt like such a struggle. You should never feel like you have to push that hard for clarity or support during such an important decision, and I hate that this left you feeling disappointed. I’d really like my team to have the chance to learn more about what happened if you’re open to talking. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
