Derek and his team are extremely helpful, patient and quick with response as well as getting things done. Wouldn’t choose anyone else for home buying and refinancing needs.
——Nick
Mirza was such a great help and awesome to work with, he made the process much easier. Thank you!
Ama and I truly cannot say enough good things about the Veterans United team. Their professionalism, care, and attention to detail stood out from the beginning. Ours was not a typical case — relocating from Ghana, navigating a non-resident spouse situation, and re-establishing a U.S. presence after some time away — yet they handled it with patience, clarity, and genuine commitment. We always felt that we were in capable hands.
Overall, my experience with Veterans United was outstanding from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making the refinancing process smooth and stress-free. They communicated clearly at every step, responded quickly to any questions, and made sure I fully understood all aspects of the process.What stood out most was their dedication and personalized support—they truly went above and beyond to ensure everything stayed on track and closed on time. I always felt supported and confident knowing I had such a reliable team working on my behalf.I would highly recommend Veterans United to anyone looking for a seamless and positive home loan experience. Their expertise, responsiveness, and customer care are second to none.
Happy with my experience. Kept in contact with us all the way through the process.
Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.
Response from Veterans United
Hi Veronica,
Thank you for sharing your experience, and I’m glad we were able to help you and your husband secure your loan. That said, I’m really sorry for the added stress surrounding the POA requirements, especially so close to closing.
Given your husband’s deployment and the planning you had in place from the beginning, I can understand how frustrating it must have been to learn about the Alive and Well requirement at the last minute. Situations like yours require clear, proactive communication, and it’s disappointing that this wasn’t brought up earlier in the process. I can only imagine how stressful that final week must have felt trying to coordinate under those circumstances.
Your feedback is incredibly important, especially when it comes to supporting active duty service members navigating unique challenges like deployment. I’d really like the opportunity to learn more about your experience and ensure your concerns are fully heard.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United made the entire home buying process smooth and stress-free from start to finish. Every step was handled with professionalism and care, and I always felt like I was in great hands. I'd recommend them to any veteran looking to buy a home without hesitation.
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Everyone we spoke with, emailed or texted was helpful and patient while giving us instructions.
Stephanie, Kayla, and Kohlie were fantastic from start to finish. All despite various complexities and 11th-hour changes. Well done! Thank you!
We were fortunate to have chosen Veterans United Home Loans to purchase our condo. From day one, the personal loan specialist was always available to answer any questions or help you in any way. The real estate agents we worked with were outstanding in working with Veterans United which made the process much easier on us. We truly felt we could trust Veterans United to "look out for us" and protect our interests in the home buying process. ALSO. . . We want to "Thank" Veterans United for our new doormat! It fits perfectly!!!
Julia and the entire team were amazing and helped to make the entire process less stressful. I appreciate their patience and always able to answer my questions.
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My VA Agent Charles and loan officer Dene was very professional and great, helped me get through the process without any worry or stress
Pretty great guy to work with, made everything easy and answered tons of questions as a first time homebuyer
I can't imagine ever purchasing another home without Veterans United by my side. They made the process easy, understandable and no pressure. I knew exactly what I could afford before I even started the journey. With the exception of inspection cost, I really did buy my house with NO MONEY DOWN!! I couldn't have done it without my loan officer Kody Gilbow and his team. Thank you for the gifts and your welcomed to stop by any time!
Great support and follow through.
Tracey Ball and Jordan Varvaro were awesome to work with and kept me informed of progress or what they needed from us! I would highly recommend Veterans United. They have a great staff that gets you to closing quick without a lot of headaches.
