Very communicative team. I found Veterans United based on positive reviews from other veterans on Reddit. I was pleased with the service I received.
Everyone was very nice and helpful and got us through the process of our first VA loan with no delays or trouble
Happy with my experience. Kept in contact with us all the way through the process.
Bryant, Erin and their team was great and even when at times when I was being impatient they kept everything going and got us into our house right on time!!!
This is an overall review of the company as a whole . There is a lack of communication an apparent laziness as well as clearly not enough resources or diverse applications or systems to allow smooth transactions between veterans, civilians and realtors. The whole process for my family was Nightmarish. NO I WILL NOT BE RECOMMENDING THIS COMPANY TO ANY ONE
Response from Veterans United
Hi David,
I’m really sorry to hear how frustrating and overwhelming this experience was for you and your family. Describing the process as nightmarish and calling out communication concerns is not something I take lightly, and I’m sorry we left you feeling this way.
You should be able to rely on clear communication and a smooth process throughout, and it’s disappointing to hear that wasn’t your experience. Your feedback is important, and it highlights areas where we need to do better.
I’d really appreciate the opportunity to learn more about what happened and take a closer look. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Great service !!
Very professional team. They’ve helped every step of the way. Very patient and understanding.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
We were fortunate to have chosen Veterans United Home Loans to purchase our condo. From day one, the personal loan specialist was always available to answer any questions or help you in any way. The real estate agents we worked with were outstanding in working with Veterans United which made the process much easier on us. We truly felt we could trust Veterans United to "look out for us" and protect our interests in the home buying process. ALSO. . . We want to "Thank" Veterans United for our new doormat! It fits perfectly!!!
Trip and Paige and the entire Veterans United team were stellar and kept us on track with all of the tasks and steps needed to successfully close on our new house, and we are so grateful for them and their knowledge!
Steven and Adrienne were fabulous and extremely professional, friendly and hard working to get our loan approved and closed in 30 days. I would 100% recommend them and Veterans United for a VA home loan. Outstanding service!
We had a great experience, buying a home with Veterans United and would definitely recommend them for other veterans
Corey was outstanding from start to finish.
He is responsive, prompt and honest. During our loan process, he communicated every details about our loan. This was my second experience with VU but Corey made it more memorable and got our Loan closed when other local lenders failed.
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Aar
I have had many financial transactions like this over my many years. Matt and his team and Veterans United have been the easiest to work with, the process easy to navigate and the communications were outstanding.Thanks, Matt. I'd recommend you and Veterans United to anyone!!
Excellent service! They really go the extra mile to help make buying a home as smooth as possible.
I can't imagine ever purchasing another home without Veterans United by my side. They made the process easy, understandable and no pressure. I knew exactly what I could afford before I even started the journey. With the exception of inspection cost, I really did buy my house with NO MONEY DOWN!! I couldn't have done it without my loan officer Kody Gilbow and his team. Thank you for the gifts and your welcomed to stop by any time!
Taylor P. was great throughout this whole process. Answered all questions we had (which was a lot) as first time home buyers.
