Good people to work with I highly recommend
Really appreciate the team work from all in getting me on in life. Will always respect that.
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
Excellent service. This team really knows veterans and veteran’s families.
He's an exceptional pure hearted person. He truly cares about the individual person. he was upfront. Always answered or called back to insure I got the answers I needed. He truly believes that there is no dumb question, just people that won't take the time to understand the others persons perspective.
Veterans United was very easy to deal with. All staff were courteous, assisting, and truly attempted to support me as a customer. I would highly recommend them to anyone looking for a VA loan. They beat out their competition by at least a 1/2 point. Kudos to VU and their staff!
Mr Aaron McMahon was our agent and he made this process easy and smooth! Whenever he needed something, he was always patient and understanding! We greatly appreciate him!!
The team I had been assigned was truly a dream team. When I first started the process, I was slightly apprehensive since this was our first time buying a home. However, as I began working with the team more, I felt they actually cared about us finding the home that best matched our needs, and even remembered different aspects of our lives. Any questions I had were quickly and clearly answered. After closing, we even received a little gift box of treats and toys for our animals! Overall, we had a top-notch customer experience working with Donnie and his great team.
Great team of people. Made everything about home buying easy from beginning to end.
You guys rock and make home buying easy! Thank you!
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I had a great experience getting a home with Veterans United and would definitely recommend my team to any of my friends if they came through the San Antonio. I am a fan!
Nothing but positive things to say. I was nervous at first and then I felt like the team and treated like they would a family member.
When this journey first began I knew very little about buying a home and had very little expectations. Now I've learned quite a bit more but I don't think that I would be eager to embark on this journey again. No matter how great my team was.
Buying your first home is stressful. From the minute I called Veterans United home loans they made me feel at ease. Their team goes above and beyond to help you not only finace your home, but they help find the best real estate agent to help you find the home of your dreams. Their whole team took the time to explain everything regarding my VA loan to me. To all my fellow Veterans who are in the process of buying a home, or refinancing a home I highly suggest you call Veterans United home loans. I had a great experience with them and you will too.
I'm very grateful for all of the insight and support I've received.
Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
Justin and his team were AMAZING!!! They helped me through the whole process with ease. Tayla was one of his team members that went above and beyond with our needs, making the whole process a breeze! I couldn’t have asked for a better team to walk me through my first time buying a home!!!
