Shawnee, Dene’ and the rest of our team were fantastic to work with. They communicated great and were super friendly and helpful. We truly enjoyed working with them.
The team at Veterans United made the home buying process simple and understandable. Highly recommend!!
Veterans United Home Loans is the best company for Veterans!! Billy and Melissa made my 1st home buying experience very stress free. I know they are genuine and care about veterans! I would recommend them to anyone who is looking for a home loan! I will only go through Veterans United for all my future home loans!
I'll respond in a formal letter when I get caught up, have to hurry since the closure date slipped so far and so often!
Response from Veterans United
Hi Michael,
I’m really sorry your closing date was pushed back so far and so often. I know how stressful that can be, especially when you’re trying to plan around such an important milestone.
I’d like the chance to learn more about what happened. When you’re able, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Heidi and the team where amazing 👏
Phenomenal support through the process. Great communication and honest, friendly feedback on the process and next steps.
Veterans United hit all my expectations and more. Everyone was extremely friendly, quick to respond and broke down any area I had questions on. I don’t regret my decision to work with VU at all.
Ashlyn and Kimmey were very helpful and I appreciated the updates and direction they provided. The closing was exactly on schedule. All who assisted did an excellent job in my opinion. Highly recommended!
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
I loved my loan team. They worked together flawlessly to make sure I got the home I wanted without any hiccups.
I started seriously looking for a new home on a Thursday in late January 2026. It dawned on me that to help determine my affordability, I should get "pre-qualified". During a session of looking at what houses were available in my area I found a house that looked like a good fit for me. At the bottom of the listing was a link to get pre-qualified. The link had a Veterans connection so I pursued this offer by clicking the link. I was "immediately" called by Veterans United Home Realty's Christian Baker. Wow...things started moving with pre-qualifying that determined my affordability that narrowed down my home choices. Right away I had a pre-qualified dollar amount and a source for a professionally formated "offer" letter to provide to sellers. Everything about the service Veterans United provided me was thorough, and easily completed in a todo style communication between me and underwriter for my home loan. I set up my account with Veterans United where we collected all of the documents needed for the underwriting process. When an uploaded document in my to-do list was reviewed, it shows that task completed. The clarity kept things rolling along and 29 days later I closed on my new home.
Everyone is so nice and worked quickly to get to closing on time. Would recommend them to everyone.
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The whole loan team, especially my loan officer Tyson Smith, was extremely responsive, transparent, and helpful throughout the home buying process. They were also able to get us to close in time (in under a month).
Jeremy A. was an incredibly well-versed and articulated Loan Officer. He provided me with any insight I needed for my needs AND wants. Thank you very much VU for making my homeownership dream come true!
I would like to thank Mark, Dan, and everyone else that was part of the home buying process, it was truly a great experience for me. Excellent service, everyone involved in the buying process was helpful and ready to assist whenever I had any questions. Thank you!
It was super easy and information was shared routinely with us and they acted very quickly on information we provided or questions we had.
Zach stayed on top of our deal and kept ahead of any potential problems allowing us to close quickly and without hassle.
