Even though my closing was severely delayed there was no fault lying on VU. My team did everything they could do to get the difficult situation resolved so that we could close. I’ve had nothing but good experiences with VU (x3) and would use them again and recommend the to anyone looking for a VA loan.
Everyone I talked to was so polite and informative it made the whole process easy!
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
I was a very ignorant buyer. My team was very professional and helped me through the process. I was very grateful to have them. Many thanks to Jeremy Arnold, Jen Storm, and Zachary Spaniol for being the best team ever.
Look at lot of it was good but 2 major thinks r y im giving a bad review. 1st they sat on documents that we submitted for 2 weeks before looking at it then told us the week before closing it was wrong and needed to be redone. It was for well water tests. They did not give clear instructions on how to take the test and thus it delayed closing for 2 weeks costing myself not even being able to be there for closing and my girl having to move in without me. Also there where many times where I was ignored. I would text them on say a Wednesday and not hear back for 2 or 3 days. At 1st they where great but when they messed up they dont wanna answer any questions and couldn't even have stuff properly prepped for when the well water test came in. Now I own a house that I still havent been able to sleep in. Glad I was able to get the house in the end but for all the money I paid them u think I'd get better results faster.
Response from Veterans United
Hey Adam,
I'm glad to hear you were ultimately able to get into your home, but I'm sorry the process leading up to closing was so frustrating. Having a closing delayed after documents had already been submitted, especially when there was confusion around the well water testing requirements, would be incredibly disappointing.
It's also concerning to hear that you felt ignored when trying to get updates and answers. Communication is a huge part of the homebuying experience, and I can understand how upsetting it would be to wait days for a response while trying to keep everything on track.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Amazing experience made every process easy
It was a very quick and easy process and I really appreciated how everyone kept me up to date with everything going on.
I would like to thank Mark, Dan, and everyone else that was part of the home buying process, it was truly a great experience for me. Excellent service, everyone involved in the buying process was helpful and ready to assist whenever I had any questions. Thank you!
Outstanding experience with the whole process. Joel and his team were amazing to work with, they eased my mind when I had worries, reassured my doubts and were completely open and honest every step of the way. I would highly recommend this team to any of my fellow veterans. Extremely thankful to have worked with Joel, Lindsey and the whole Veterans United group. First we were strangers, but closed as family. Thank you for making a dream come true.
My process started 3 years ago with Steven, my credit consultant. Steven gave me a plan, but at first, there was no way; we would just keep renting. Steven called just to check in with me 4 months after he delivered my credit path to ownership. I did absolutely nothing, feeling like there was no way I could do this. Steven talked to me over the phone for around 30 minutes, explaining the process and what I needed to do. After that conversation and block of instruction, I received a call from Steven at least once a week about every negative creditor needing some kind of resolution until we hit all of the negative credit. He never gave up on his promise to me, explaining what needed to happen in each scenario. I was passed on to Andrew, who responded to my realtor and me on a Sunday (no voicemail or anyone else). The entire process with my team at Veterans United the all said contact me if i need anything or have questions.
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Veterans United loan process is quick, as long as you respond on time to information requested. They made my first time home buying stress free. I will recommend them any day, any time. They are the best!
This is my second VA loan from Veteran United. I closed my loan at the Title Company
on May 28, 2026. And I am going on a Boat Cruise in June 26, 2026. No Stress.
I started my search for a Mortgage locally on the advice of my Realtor. The agent is my wife's friend and her friend is the loan officer. This is what loan agent came up with is to sell my house and $150,000.00 down payment. I almost fell off my chair and I hit knee at the corner on my desk and my wife spilled her milk on my desk. I fired out several messages to Janeanne Stephens at Veterans United to help. Janeanne and her Team can help you with your Mortgage Home Loan just like me. Stress Free.
Mike Rahmoeller our loan Officer was outstanding.
