I was very satisfied with the speed and knowledge of the team at veterans United. There was an unusual situation with me as the Home had a solar lease. As far as I’m concerned, they figured it out and it didn’t hold up my closing and I was really impressed. Again I can’t thank them enough.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
Any service named "Veteran" or associated with the VA, RUN, don't walk, in the opposite direction.
It was shameful, the hoops they made us jump through and the frustration trying to get a home for my father to enjoy before he dies. And, STILL, as we were driving to close on the house, ANOTHER problem. We were worried until the very end.
Stay away unless you can handle mountains of stress!
Shawn Workman and his team were the best! He was there to answer any question I had.The underwriters on the other hand. Why ask me to explain something, then ask for proof of the explanation? Just ask for the proof to begin with. And you would expect an underwriter for a VA home loan to know what documents are available on va.gov.
Our experience with Veterans United was amazing. We have bought several homes with our VA loan and they are the best at what they do!! Ryan Kilwaske and his team were with us every step of the way. Every member of the team were helping and answered all our questions. They were very knowledgeable with the VA loan process. They even helped us with information to make our move from Mississippi to Texas easier. We highly recommend Veteran United. So call Ryan and get started!!
Timely, complete, and professional
Miles and Nicole did an outstanding job. They both communicated well and were very helpful throughout the entire loan process. Miles would answer questions whenever I asked and was extremely reliable. Nicole was very efficient and kept us all on track with updates and requests for docs.
In a couple of years, when we purchase our next home we will gladly reach out to Miles to use Veterans United again for the loan. It was a very pleasant experience.
They made everything so easy. They did all the work. All I hade to do was pack and move. Couldn’t have gone any better.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Everything went good and timely.
Our whole team was absolutely great but Chris really went above and beyond to make sure we were comfortable and knew what was going on. I really appreciate his communication and patience.
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Trey responded to every question that we had in a timely manner. He kept us updated all the way through closing
Thank you for all the help.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
The whole team was outstanding and very professional. The loan went seamless without a lot of glitches. Everything was handled with great care and professionalism. I was very, very happy with the process.
Met all expectations and made first time home buying a breeze. Also, great recommendation to Mary Repka as our realtor.
Victoria was great to work with, especially when we had issues in December because of an auto accident that held the process up.
