There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
More than pleased with everything about our experience. We are very happy with our new home purchased through Veterans United. Loving life.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
Shane and his team were fantastic
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Exceptional service, I would not hesitate to call them again. Everyone on the team was outstanding. Every question, every change was handled with prop & courteous service.
Even my real estate agent commended their service. Thank you Team for everyone's service!
Working with Veterans United was a great experience. My whole team was very helpful and hands on. This is my first home and I highly recommend them to any veteran choosing to purchase a home.
As least available with the correct answer
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The entire team was outstanding! They stayed in touch with me and supported me throughout the process.
Jordan, and Jennifer were the best people I’ve worked with for using a loan. I’ve known Jordan for over 8 months and he’s an outstanding guy who was never pushy, always quick to answers, awesome personality, and not egotistical whatsoever. A great person!Jennifer always answered my calls immediately when I was feeling impatient with the underwriting, and the appraisal process. She was always trying to get an answer for me from the appraiser when they were taking too long and she did. The process felt like trying to go to sleep before Christmas but you were too excited.
Friendly employees made it easy to understand the how of the rights of a veterans in borrowing money for a house. I would strongly recommend them to other veterans who because of circumstances having a hard time owning a house and instead live in the street as homeless.
Do not hesitate to pick up the phone if you are looking to purchase a home. Veterans United is the best there is. I promise you.
