Great team to work with, everyone was wonderful and helped answer any questions I had in an easy to understand way.
My only complaint is with Anthony. I do not believe he truly cared about our purchase. He slow walked everything. I had to ask multiple times for things and to get questions answered. He told me to travel prior to the clear to close even thought he told me it was done and it wasnt. He told me he would have the clear to close multiple times but never really had it. When I had questions he didn't respond to my emails or phone calls. There was a question I had for weeks and must have asked him 10 times on how to fix it and he ignored my request until the very end because it was something he needed to do and he did it in the last week in 5 minutes. I stressed over that for weeks because I didn't know what it was I needed to do to comlete the todo list. Giving a veteran a todo list than not answering the question on how to compete it was very nerve racking. I do not believe that should ever take place especially with a veteran who is used to completing tasks in a timely manner. The lack of communication with Anthony was very stressful and made the experience very unpleasant.He asked for the same documentation and same questions more than once. Probably 3 or 3 times before he would actually take care if it. It seems like he is distracted or very unorganized.
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The team was truly phenomenal! My wife and I couldn’t be more blessed! Every question was answered with experienced knowledge and we are truly thankful for all the hard work!
Everyone, we're really helpful and very patient with us. No matter how many times we called and asked questions they had an answer. We are very thankful to all. Much love to them all
I would have given 10s across the board if it were not for a loan officer that handled most of the paperwork. She was difficult to work with, request duplicate documents and documents that weren’t needed.While on the phone with her one of my coworkers overheard the conversation and related that he had the same issues when he closed with her when she worked for another agency
Kenny was amazing. He was always very responsive, answered any and all questions asked, executed anything needing to be done, and made our home buying process so much better than I could’ve thought. Kenny truly cares about you and your concerns, I couldn’t have wanted anyone else to be my loan officer.
This entire process was 1000x easier than expected. The loan team, realty team, and concierge team listened to what I wanted and made it happen. I will be using VU for my next home down the road!
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Everything that Zack's team did was great.
A special and big Thank you to Cyndi. On that final stretch she went all out to ensure everything was in order to push through to get this done.
