Positive experience overall. No complaints.
Everyone did a great job
My husband and I are in our 60's and this was our first time purchasing a home. Our Realtor recommended we work with Joseph Sepulveda because he is a Veteran like my husband and she let us know that he would be patient with my husband, who is hard of hearing. We are so glad we did. Joseph and his team walked us through the process so seamlessly. Brittany Kendall was so nice and called me whenever I needed to get something done. We closed on our brand new home and we are so excited to spend the rest of our lives in this beautiful home that was purchased with the help of our Loan Officer Joseph Sepulveda.
They all were very helpful and friendly. Loved doing business with them all.
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Great service!
I was very impressed
Our team was great. At times the stress of trying to by a home while living in a different country and PCS'ing was a lot. But the team held strong and got us through to the finishline!
My whole team was very helpful and communicative. I also love that everything was easy to manage and review in the VU app. Thanks everyone for helping me purchase my first home!
My team of Charlie, Courtney, Marissa and Carol couldnt of done any better. Pure professionalism with a friendship attitudeVery Thankful for the team we had, cant thank them enough
There were many documents that should have been requested sooner. Waiting till the last min to tell me I need them then saying I need them today or closing day will be pushed out is not ok. Things like W2 or marriage certificate should have been asked for a lot sooner then underwriting. It was also very hard to get ahold of people. I would ask for calls back and get an email the next day.
Lance and his team made it very easy process, I was closer than 30 days with practically zero issues. Would definitely work with Lance and his team again.
Buying a house is supposed to be stressful however the veterans United team completely took the stress out of the process.
