I would highly recommend Veterans United. If you don't first qualify they have a program that helps provide education to what you need to do to make that happen. Then Scott and Abby was very knowledgeable on the processes and maneuvering thru the VA processes. Information was clear and actual expectations was presented.
My team at Veterans United was outstanding and I will definitely 10/10 recommend them to other service members looking for a home. Thanks!!!
The team did a great job and was a pleasure to work with.
I was originally informed that I would not have to put any money down except for $1,500.00- escrow (receiving most of that money back after closing), $800.00-apprasal, $500.00- inspection. I advised many times that we didn’t have money to put down and I was told that we would request that the seller pay the closing cost. I trusted that I would not have to pay anything more than $2800.00. When we found a house, we requested the real estate agent to make an offer. There apparently was miscommunication in our text messages, and the real estate agent made an offer without asking the seller to pay the closing cost. When I signed the documents, I didn’t understand what I was reading, this was our first time buying a home and going through this process, with so many forms and jargon I didn’t understand. I trusted the professionals and what was told to me. Unfortunately, that was a huge mistake that I would never make again. Apparently, I was required to pay nearly $12,000 at the end of closing, in addition to the $2800.00. The seller was not asked to pay the closing cost. I seen numbers in the contract I signed, but I didn’t realize I was agreeing to pay those fees. When I informed Anna of the mishap and my lack of understanding, she responded, “We have many people sign contracts and they seem to understand.” That comment made me feel degraded.
My husband had a stroke while he was riding his motorcycle on July 27, 2023. He suffered a brain injury in the wreck. So not only is he recovering from the stroke but also a brain injury. This event changed our lives My husband requires my 24-hour care to help him eat, clean up, moving from place to place, etc. Buying a home at this point was ideal, because we currently rent. Because we rented, he was not able to have the medical equipment he desperately needed, because we could not install medical equipment in the rental home.
I expected this process to be easy, as I was informed it would be. But it was not easy. It was beyond stressful. From being told misinformation, to having to come up with $12,000.00, this process was a complete disaster that left us in a financial mess. I would never recommend Veterans United to anyone. In the near future I will refinance this loan, and we definitely will not be refinancing Veterans United.
Response from Veterans United
Hi Delrick,
I’m really sorry to hear about your experience and the difficulties you faced during your homebuying process. It sounds like you went through an incredibly stressful time, especially with your husband’s health issues. This is definitely not the experience we want for any of our borrowers, and I'm truly sorry that we fell short in your case.
It’s concerning to hear about the miscommunication regarding the closing costs and the lack of clarity around the documents you signed. Buying a home should be a straightforward and positive experience, and it’s clear we didn’t provide the support and guidance you needed.
I’d like to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and again, I’m very sorry for the trouble you’ve experienced.
As a first time home buyer all I've heard are the horror stories everyone else deals with. James Miller and his team knocked it out of the park. We closed on time. Flawless experience.
Veterans United was a wonderful experience
Big thank you to the team. Everything went smooth and fast. Thank you,
Overall I feel Veterans United does a great job, easy process and setup through the app. For a first time home buyer I am pleased.
My whole experience throughout the process was outstanding. I felt comfortable with all parties, great communication and follow through throughout the whole process.
Brooke hands down was the star of the show. She was very knowledge and attentive to all of my concerns and needs. i def will use Veterans United again. You all have an amazing team.
Better experience than I expected. I always felt informed and like there wasn’t a “catch”
Chris and his team made this a very easy process to complete and went above and beyond throughout the entire process.My agent Jessie, found the perfect home for my wife and I very quickly. A perfect fit !I can't thank the entire team enough.
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The professionalism and communication made this process easy and enjoyable. I felt confident each step of the way buying a house.
It's no secret that buying a home for the first time is complicated and stressful. I felt like VU understands this and makes it their mission to alleviate as much of the hassle as they can. My wife and I both agree the entire process was a lot easier than we expected. Thanks, VU!
Veterans United did a fabulous job. Efficient, organized and kept us up-to-date every step of the way. We have used other loan banks such as Navy Federal in the past for VA loans. Veterans United is way ahead of them. The process is streamlined and keeps you informed of the status of the loan and documents they require. if you’re looking to purchase a home on a VA loan, we highly recommend Veterans United. You won’t be disappointed.
The team I worked with was amazing. We had loads of questions we felt were embarrassed to ask, but the team never made us feel this way. They were extremely helpful and kind!
