Poor communication and the process became painfully slow, unlike the Veterans United service I used to. It still has a great, user-friendly website.
Response from Veterans United
Hi Christopher,
I appreciate your feedback, and I’m really sorry this experience didn’t match the smooth process you were expecting—especially after working with us before. Communication and efficiency are key when buying a home, and it’s frustrating when things don’t move as quickly as they should.
That said, I’m glad to hear you still found our website helpful. If you’d be open to sharing more about where we fell short, I’d love my advocates to have the chance to look into it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
The process went as smooth as possible for me and my realtor. Could’ve have been better, 10/10 all around. Will definitely recommend to other vets.
Katy and her team really hustled to get me a great deal. I did get estimates from competitors and they could not be beat overall. Plus they pulled through at the last minute and corrected my closing costs big time!
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
It was my first time buying a home, and I landed on the Veterans United homepage from a Google search, and it really saved the day. All of the documents and appraisals and inspections that have to be done in order to buy a home would have been a nightmare to deal with on my own, and it was all laid out plainly and clearly with the app. My loan officer and the whole team that worked with me were top notch, the to-do list really helps as well, because you get notifications about it as soon as your team put something up for you to do. And basically if you just follow that to-do list and satisfy all of those requirements, everything falls into place. It was surprisingly simple, because all of the complicated things were handled by professionals that really felt like they were working in my best interest the whole time. Thanks again for all the hard work and expertise that was afforded to me, I could not have done it without y'all.
I'd like to thank the team for putting this together with me. Today as I came home from work I was able to walk across the street and watch my sons track practice. One of my children has gone to the Jr. Olympics every year for a few years and with 2 in HS now and one coming into the school in 2 yrs, this property provides me with direct access to my children where they are and where they spend the most time. Thank you for your services! It's a dream come true.
Hands down the best all the way around. They made my whole process go so smooth. Long as you get them what they need on time. They will make the rest smooth. It was a really great experience. Absolutely recommend Veterans united to anybody. 20/10 ❤️
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
I think ever was very professional and did their job well.Thank you all for the house warming gift.
Everyone was on their game and I never felt a lull in communication. Great team..
If your a veteran these are the people for you. They will help you anyway they can and even break it down for you barney style. Im so proud of what these guys have done for me amd it means alot more than words can express. Im so overjoyed to land the house of my dreams, somewhere i can call home.
I’ll forever and ever recommend VU to my friends and family because you guys really made this process less stressful and I trusted yall the entire process! Great great work
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Veterans United is the way to go.Talk about teamwork making the dream work. Well my fellow Veterans, lend me your ears.Veterans United made our dream come true! I salute the entire team of professionals at Veterans united! Thank you for service!
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
