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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

431,372

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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5 out of 5 Stars
Would Recommend
headshot image of Ryan Cannon

Loan Officer: Ryan Cannon

NMLS# 987691

1 out of 5 Stars

I would not recommend Veterans United as a whole. The home buying process was way more stressful than it needed to be. Everything was fine until 5 days before closing the underwriter on my loan decided to make a stink about my income. I tried working with my current team headed Matt Lucas. And they seemed very unwilling and not understanding. They did not communicate well and made it seem like it was impossible to get my loan approved. All the while they did not communicate this with my real estate agent. After letting him know he said they they would not return his calls. We almost lost the house Becuase we busted the closing window. When I asked to have my loan switched to Nick Schuster they were very hesitant and said “Nick will have the same issue since it’s a VA loan and he also works for the same company”. Once switched it was cleared to close in 2 days. I don’t know weather he was lying, uninformed, or just didn’t want to put in the work but him and his team did a terrible job and I would not recommend Matt or Veterans United.

Response from Veterans United

Hi Giles,

I'm really sorry to hear how difficult things got toward the end of your homebuying experience. Five days before closing should be a time to start getting excited—not when everything suddenly becomes uncertain. That kind of last-minute stress, especially when it feels like no one is communicating or stepping up to help, is the opposite of what we aim to provide.

It’s especially frustrating to hear that your real estate agent couldn’t get through to us either. That breakdown in communication can make an already stressful situation feel even worse. I understand why you felt like you had to push for a team change, and while I’m glad things got back on track with Nick, it shouldn’t have taken that much effort on your part.

I’d really appreciate my team to have the chance to learn more about what happened so we can better understand where things broke down and how to improve. If you’re willing to talk, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time—we’re here to listen and help however we can.

4.5 out of 5 Stars
Would Recommend

The whole process went really well. No problems. Closed on time. Very happy.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend
headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
Photo submission from Richard M.

Veterans United was very helpful and encouraging in helping me with my first home buying experience, I highly recommend them.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

I recently closed on my home with Veterans United and couldn’t be more impressed. From start to finish, the process was smooth, transparent, and stress-free. The Veterans United app was a game changer—it offered easy-to-follow checklists, allowed me to link accounts to avoid sending redundant paperwork, and kept everything organized in one place. What stood out most was the consistent, clear, and timely communication from the lending team. I never felt out of the loop, and any questions I had were answered quickly. I wholeheartedly recommend them to any of my family and friends looking to buy a home.

headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars
Would Recommend

Again I didn't really know what to expect, coming into this. No comparison or previous experience, but there weren't any downsides with the entire team, so the standard set here is extremely high, and I hope others can get to work with this team, and I'd be pleased to continue working with them as I continue with my new home ownership. Thank you all for everything, you've helped me comfortably move to the next phase of my life.

headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

I worked with two amazing people at Veteran United Homes Loans Josh Schultz & Katelynn Huckabey. They did excellent job. Now I don't know if everybody can this treatment but they help me closed on my house and it didn't take 30 days. Thank you!!!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
Photo submission from Charlene C.

Easy process.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

4.5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

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5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend
Photo submission from Aaron J.

Kaylee and Julia were absolutely phenomenal from the moment I first spoke to both of them. I will recommend Veterans United and Kaylee specifically to all of my friends and family! We would have never imagined that it would be so easy to buy a home - especially at the age of 22! We love our Veterans United family!

headshot image of Kaylee Wyckwood

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

I truly have never worked alongside a loan officer that shared her personal cell phone number and answered any and all questions outside of business hours! Erinn Cline is a gem of an human and I’m truly grateful for everything she did for us! Home buying can be super stressful and ours indeed fall into that category with so many moving parts, but her kindness and expertise made the loan process easy and seamless! Thank you so much!!!

headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

5 out of 5 Stars
Would Recommend

Excellent resources paired with an even more excellent team. They made the process far less worrisome than it could have been and made my first home-buying experience a breeze

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

Mike and the team were awesome.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

More Reviews

See all 431,372 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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