Do not use this company if you want your loan closed in a timely manner. Expect to send the same information multiple times and then be told that you didn't send it at all.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Jarediah, we value your patience and commitment in sticking with the loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
Thank you Veterans United for the stress free home buying process. The process, communication, and friendliness of the loan team staff was second to none! This is our fourth home purchase, and by far the most streamlined process compared other lenders we have used. We would definitely use again, and I highly encourage others to use Veterans United! Thank you for a great experience!
I would recommend them to any veteran looking to purchase a home.
After having mortgages with multiple companies I am now a repeat VU customer. The process and people the first time around was so good I came back the next time I needed a loan and it was still the same quality experience. Large loans are stressful enough without a pestering loan specialist. Veterans United understand the VA process and took most of the work out of my hands and put it in their own. I will never use a different mortgage company.
Stephen did great however I had several issues with The other worker. Many times they waited until day before scheduled closing to look at the paperwork to say that they needed something redone where I was forced to extend my lease with my apartment for the month
Very professional and helpful with the whole process
My wife and I are pleased with Drew and his team and would definitely recommend others to Veterans United.
None
Great experience all the way around! Will recommend every chance I get!
This wasn’t the best experience when there are so much competitors. This process wasn’t favored toward the veterans. It’s just use the veteran name for promotion. The communication is very poor. To be honest, I felt like if we were a different race, it would have gone smoother without all the questioning on how are we able to afford other paid properties. We provided income that was well over qualification standards.
Response from Veterans United
Hi Robby, I am sorry to hear your home buying journey has been a difficult one. Veterans United Home Loans takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. You may contact my Client Advocate team for more research into what happened. My team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com.
Great experience, very professional and easy to work with. If we ever buy another house, Veterans United Home Loans will be my first and only phone call. The whole process all the way through closing was the smoothest we’ve ever had when purchasing a house. Thank you Veterans United Home Loans.
Use this company with caution.
Response from Veterans United
Hi John, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
The process appeared seamless until the very end. We felt there was some redlining. There was task after task added that wasn’t a requirement on the initial list. Some requirements did not even apply to the state of Maryland. There needs to be a fair and equal process across the board. Thank you.
Never thought I would own a home but Veterans United made it happen for my family! Thank you.
