I would recommend this team a million times. Steven and his team were very professional. They welcomed me with a game plan. Not one time did I miss out on anything. Even when I started the underwriting process they still called with info and answers. This team is amazing in all ways. They cared about every bit of my family enjoying this home buying process. Even the kids were thought of. This team is the dream team. A+++++++ for communication, knowledge, determination, willingness to go above and beyond and most importantly making you feel like you are right where you belong. Thank you. From the bottom of my heart.
Great experience. As a first time Home buyer, I could not have asked for a better team or loan company. Horace Johnson was an amazing loan officer. There were never any “issues”, just solutions!
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
My loan team was amazing and would recommend to anyone interested in using their VA home loan.
We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Dava and Mellisa were great
Thank you so much for everything. Tom and his team knocked it out of the park
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Everything went so smoothly
From start to finish everyone was so nice and extremely helpful. Would recommend to all my friends and family.
Friendly and hard working team.
Brad worked so hard!! Thank you so much.
I would definitely recommend Veteran United to all friends and have already recommended them to other veterans , They made the experience very casual without stress by keeping me informed step by step and guiding me through any hurdles , Seth and Danielle were great and very knowledgeable of the finance processes that made my work gathering information very easy . Thanks again Seth and Danielle . Dorsey
I absolutely love veterans united and the setup. At first I was nervous about the "team" concept and having to work with multiple people but how VU moves you through the phases of the home buying process and you shift from one team member to another flowed seamlessly. My team was absolutely amazing!Bryce getting everything started as my loan specialist, Chris who helped pushed me in the right direction and answered all of my questions,
Ryan who helped get the loan across the finish line and was extremely helpful in explaining the entire financing process when I was extremely curious, to Megan who helped wrap up the final after list to do's to help make my move in process as seamless as possible.
I recently had the pleasure of working with Veterans United during my home buying journey, and I can’t recommend them highly enough!From the very beginning, Veterans United provided a user-friendly and informative home buying process. Their platform made it easy to submit documents and check the status of my application, ensuring I was always in the loop.My Home Buying Concierge, Chance, was exceptional. He consistently checked in with me and made sure I had all the necessary tools and resources at my disposal. His proactive communication truly made a difference.Most importantly, my loan officer, Chace, was phenomenal. He guided me through each step of the process, equipping me with the knowledge and tools needed to make my home buying experience as smooth and stress-free as possible. His expertise and support were invaluable.Overall, I highly recommend Veterans United for anyone looking to buy a home. They made a potentially overwhelming process manageable and enjoyable!
Christina was outstanding in every customer service way, would highly recommend her
