Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
Darren and his team are great. They were very responsive and supportive. Easy to connect with.
Knowledgeable, professional team
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They work hard for veterans.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Veterans United makes the process simple and you are guided through the process at every step.
Victoria and Alexis were amazing! Super responsive and accommodating. Made purchasing a home seamless and explained anything we had questions on.
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Amazing experience...10/10 stars!! Randal is the best and most experienced veteran loan officer around. Highly recommended and consistently available for my text and call. He understands my wants and needs with the homebuying process. I trust his process and look forward to working with him again!
It went great. Everybody was very responsive communicative helpful oh, I see one of the smoothest home buying experience, I’ve hadSpecifically, my loan officer Randall was very, very helpful and informative
Veterans United helped me find a place I can finally call HOME!
The entire team was amazing. Between my loan concierge, Ms. Chasity Williams, ensuring that I understood the process to the coordinator, Mr. Aaron Esterle, and his team, Zach, and Rachel. Every single member of my loan coordination team is without a doubt, the best at what they do. Zach and Aaron were extremely helpful in making sure I understood where we were at with the process at all times. If I could, I would invite my entire team and every staff member they worked with to a barbecue at my new home, if it weren't about to be winter near Canada. Seriously. 10/5 stars above and beyond exemplary service from the entire team.
Awsome customer service. Loved how everyone followed through. Had an amazing experience!! Thank you so much for all your help.
