The whole team especially Connor Brandt were amazing. Morning and night Connor always got back to me right away if I needed something. He was also great at letting me know what I was missing and how I could better accomplish that task without being pushy. He worked with my hectic schedule to make sure everything got done on time. If and when I buy again I’ll be asking for him!
The home buying process was pretty easy and knowing that there are so many people to help, we felt we had all the reassurance we needed. Thanks so much!
We highly recommend Veterans United - they made two confused young adults into home owners!
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The employees were experienced and helpful.
If I could give them a 30 I would. They were my guardian angels through all of the process of buying our new home. Thank you again for all of your support. God Bless all of you.
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
The entire team was great to work with. They answered all of my questions, and guided me through the entire process.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
First you need to make sure the client has access and knowledge of using a computer or cell phone to access the portal. Not everyone using the internet. Second you also need to make sure you have the correct telephone number and email address the the veteran. Because this was not verified the veteran’s rate was not locked in and he ended up having to pay the higher interest rate. Third not everyone trust the internet and they are not willing to give you access to their banking information. Fourth, if the veteran gets to the closing table and they did not e-sign the documents make sure all closing documents can be sent to the closing office so they get signed. This happened at the closing and the portal was down and funds could not be released until these papers got signed and it delayed the closing for 3 hours because your people said they couldn’t send the documents to the closer. This is not acceptable and was not fair to the buyer or the seller. So no I would not recommend veterans United to a friend.
Response from Veterans United
Hi Brain,
I'm sorry to hear about the challenges you experienced throughout the loan process, especially with communication and the unexpected delays at closing. I understand how frustrating it must have been to navigate these issues when you were simply trying to help ensure everything went smoothly.
You bring up important concerns about making sure borrowers are comfortable with the technology being used, have accurate contact information on file, and understand what is needed throughout the process. I also recognize how upsetting it would be to encounter difficulties with documents at the closing table, particularly when both the buyer and seller are waiting for things to move forward. I'm sorry this experience left you feeling that you couldn't recommend Veterans United.
I'd appreciate the opportunity to look into these concerns further and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience in more detail.
Sincerely,
Claire S., Client Relations Manager
