Veterans United’s customer service throughout the entire process was top notch. Communication was fast, which kept the home buying timeline on track, I could tell work was always going on and nothing was ever at a standstill. My home buying team, Arlo and Natalie, were personable and accommodating no matter how big or small my questions and concerns were. They were the reason I chose VU over other lenders for my loan.
Matt Landis is a man of God first and was an exceptional lender to work with. He made me feel comfortable and was sure to walk me through each step of the process so I understood what was going on. A lot of lenders are just "doing their job" but Matt went above and beyond for me and I would recommend anyone to work with him.
To be honest this isn’t the best option at all. Communication is so poor, I mean poor poor. I’m grateful I got my new home thru them but rates are horrible, however I didn’t want to stop my train and jump ship to another lender because I was so far in the process.
Response from Veterans United
Hi McClenton,
Thank you for sharing your feedback. I'm glad we were able to help you purchase your new home, but I'm sorry the experience left you feeling disappointed.
It sounds like communication throughout your loan process didn't meet your expectations, and I understand how frustrating that can be. Buying a home is a significant milestone, and you should feel informed and supported every step of the way. I'm also sorry to hear you weren't satisfied with the rate you received.
I'd appreciate the opportunity to learn more about your experience and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for taking the time to share your experience, and congratulations on your new home.
Sincerely,
Claire S., Client Relations Manager
Exceptional Service from Brandon Brown & the Veterans United TeamWorking with Brandon Brown and his team at Veterans United has been nothing short of outstanding. From start to finish, they demonstrated a level of professionalism, accuracy, and attention to detail that is rare to find. Every step of the process was handled with clarity and confidence, and they consistently provided information before I even knew I needed it.What impressed me most was how communicative and client‑focused they were. I never felt like just another file on someone’s desk—Brandon and his team made it clear that my needs came first. They took the time to explain every option, answer every question, and ensure I understood each stage of the journey. Their guidance was steady, honest, and always in my best interest.As a veteran, it means a lot to work with people who genuinely respect your service and work hard to support your goals. Brandon and his team delivered that and more. I couldn’t have asked for a better experience, and I’m grateful for the dedication they put into making everything smooth and successful.Highly recommended. Five stars all the way.
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You have given us home and our forever rest of our lives place to be at place I didnt expert this at our age
Quick, easy, well explained professional mortgage process. Thank you
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
The whole team was amazing!
I felt as they had my back the whole time. They were patient with me and always available when I asked questions. Sometimes the questions were answered on off hours or weekends when I knew they weren't at work. I appreciated their dedication and promptness in responding to my concerns.
I was referred to Veterans United by another customer of yours and am thrilled to have worked with Will and his team. I can't say enough great things about how I was treated. The respect that I have been shown just shows me what a great group that you have. I feel that everyone has gone above and beyond to assist me with my home buying experience.
I am most definitely going to refer any other veterans that are interested in buying a home to Veterans United in the future.
You should all be proud of what you have built there.
Thank you again for all of your hard work and dedication to fulfilling my dreams of home ownership.
Matt and his team were amazing during our home loan process. They kept us updated and worked with us every step through the process. Even when our well water test was 2 days over and we had to get a new one they understood the frustration we had but at least we were able to get the new test completed and rather quickly. Thank you to Matt and everyone that helped us along the way. DOL
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My loan team was OUTSTANDING!! ...Justin, Amy, Collin, and Kohile..all members!! ..very helpful!! ..always available!! ..very professional!! ..i highly recommend Veterans United!! ..they got me to the finish line with very little stress...and anyone who has been through the home buying process knows how stressful it can be....thank you, each and everyone!!
Awesome company, and staff!! Extremely courteous, and helpful throughout the whole process!!
We are so happy in our new home thanks to Veterans United!
