Great team. Quick to respond to any questions.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
The home buying process with smoothly. Veterans United has a great team working with me. I was a first time home buyer and the team was there to answer my questions and concerns.
I had a great experience working with the lending team throughout my home buying process. They did an excellent job keeping me informed every step of the way and made what can be a stressful process feel smooth and manageable. Ryan, in particular, stood out—he took the time to ensure I fully understood everything from start to finish, answering questions and providing clarity whenever needed. I truly appreciated the professionalism, communication, and support from the entire team.
Wyatt was very easy to work with and he responded to all of our needs immediately. He made the home buying experience flawless.
We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.
Response from Veterans United
Hi Steven,
I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.
While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.
I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Everyone was very helpful. I called very often with lots of questions and they always seemed like they were glad to hear from me.
The people at Veterans United were extremely kind and helpful. They were also punctual and stayed on top of things. However, we genuinely feel misled in several ways. The loan officer set us up for failure in a couple of areas, and when I expressed frustration over the misunderstanding, he became very defensive and belittling.
Response from Veterans United
Hey David,
Thank you for sharing your experience. I’m glad to hear the team was kind, helpful, and stayed on top of things throughout the process. At the same time, I’m sorry to hear there were misunderstandings that left you feeling misled and unsupported. I can understand how frustrating it would be to feel dismissed when trying to voice your concerns.
We want every borrower to feel informed, respected, and confident throughout the homebuying process, and I’m sorry this experience did not leave you feeling that way. I’d appreciate the opportunity to learn more about what happened and review your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was great from start to finish and Derek was really great in giving me some solid advice about bettering my credit. Overall I had a really good experience in purchasing a home with Veterans United.
Brice was amazing! Any questions, doubts, concerns I had he was right there to help me through it and reassured me. My process was difficult but Brice made it bearable! Super thankful for him and the rest of the team!
Mostly I appreciated the transparency and honesty I was given. 10/10 would recommend
The team worked hard to meet a deadline.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Everything was a complete lack of professionalism from the get go. The realtor was rude and negotiated in bad faith which really made us lose all trust in her. We also were threatened with repercussions when we said we wanted to terminate the wentire deal due to being treated like shit through the whole process. The lender told me I was full of shit when I told him rates had been dropping for almost a month but our rate remained the same. We were promised a rate break for using their shitty realtor. That didn’t happen. I sent screen shots of the rate drops and never a peep. He also told me that he would just call my wife instead of me because he has no spine and is a coward to not be able to talk to the man. We were treated as second rate and bullied and threatened into continuing with them “or else”. DO MOT RECOMMEND. I will make sure on every veteran page and post that you are not recommended. Good job taking advantage of vets.
Response from Veterans United
Hey Nicholas,
I’m very sorry to hear how frustrated and disrespected you felt throughout your experience. Buying a home should never leave someone feeling pressured, dismissed, or unheard, and I can understand why this process damaged your trust. Your concerns about communication, professionalism, and how you were treated are serious, and I appreciate you taking the time to share them.
At Veterans United, we want every borrower to feel supported and respected throughout the process, and I’m sorry this experience did not reflect that. I would appreciate the opportunity to learn more about what happened and review your concerns further with the appropriate teams.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
