This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
From opening bid to closing in 23 days. That speaks for itself.
I can't thank Wyatt Robertson enough for helping us close on our home! He did an amazing job comparing rates to find us the best possible option and took all the stress out of the mortgage process. Wyatt patiently walked us through every piece of paperwork and ensured we fully understood all the numbers before signing. He was highly professional, incredibly responsive, and it was very clear he genuinely wanted the best for me. We appreciate every thing Wyatt did for us!
I expected and requested the final closing costs days before they were made available. I wanted to spend more time reviewing them and asking Garet Barry questions about them. I would suggest if possible that final closing costs be made available at least a week in advance of the closing date.Although, I wasn’t happy with the wait for the final closing costs, I was extremely happy with the speed of our closing!
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Loved how quick easy and painless the process was especially for being a first time home buyer. All questions answered in a timely manner.
First Home! VU made it possible.
Brittney White was very helful with the closing process. She even expedited the closing process so we could have an early closing. This was my third closing with Veterans United and Eric Hermann. He has always put together the right team to make the process smooth and the least amount of stress. I've always appreciated his knowledge as I've reached out to him many times for questions.
Keeping the buyer more in the loop, there was a couple small things that where asked about in the beginning, that weren't addressed causing a weeks delay and extra $1,300 investment fast to get the water to pass . If it would of been addressed in the beginning there wouldn't of been a delay and the extra $1,300 may of been substantially less, being able to do it myself...
