I received an email telling me that I could log in and get my electronic payoff statement. But when I log in, I can't find the statement. Not very user friendly!
Response from Veterans United
Hey Michael,
I'm sorry to hear you had trouble finding your payoff statement. I can understand how frustrating it would be to receive an email saying it's available, only to log in and not be able to locate it.
Your feedback about the experience not being user-friendly is appreciated. Accessing important loan documents should be straightforward, and I'm sorry this created extra hassle.
If you're willing, please reach out to me and my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Emmy and Jenny on my VA loan was an outstanding experience from start to finish. Buying a home is stressful enough on its own, and navigating the VA loan process adds another layer of complexity — but these two made it feel manageable every step of the way.I've been working with Emmy for almost two years in my search for the right home, and in all that time she never once failed to impress. Her skills are simply beyond reproach. Any question I had, she had a clear, confident answer — and the same goes for Jenny throughout the loan process. I never felt like I was being passed around or given vague responses. They knew the VA loan process inside and out, and that expertise gave me a lot of peace of mind during what can be a pretty nerve-wracking time.On top of that, they were incredibly responsive. I'd send a message and hear back quickly — no waiting days to get a simple answer. That kind of communication makes a huge difference when you're in the middle of a home purchase and timelines actually matter.They also did a great job of keeping me informed without me having to chase them down. Important updates, next steps, things I needed to know — they communicated all of it proactively. I always knew where things stood.If you're going through the VA loan process and want a team that actually knows what they're doing and treats you like a priority, Emmy and Jenny are the ones to call. I couldn't recommend them more highly. Just a great all around job.
Tommy was super helpful and really helped ease my anxiety as a first time home buyer!
We are so happy in our new home thanks to Veterans United!
Steph and her team are great to work with. Straight shooters. Thanks again! I’ll be in touch for next time!
Justin did a great job. I was out of town for the entirety of the purchase but that caused them no issue. I was able to complete everything online through there online portal.
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Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
Veterans United was amazing to work with as a new home buyer. They were always quick to respond and took care of all of my needs!
The constant support by VU entire home buying team and their follow ups was great. I know some of the office work goes on every day once the work order gets there, but letting me know helped with the anxiety of buying a home. I felt it made me central to the process.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Great experience.
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Experience first-hand why 370,866 homeowners give us a perfect score!
The entire Veterans United team have been excellent from start to finish. Danny K., Nate A., and Jonathan R., each were very responsive and timely with all communications. Patient professionals all the way through the entire process. We will work with this team again and will highly recommend this team to others in my sphere of influence looking into their future home purchase needs.
Kenny, Zach, and the rest of the team were fantastic. They were incredibly responsive and generous with their time, answering all my questions—which, as a first-time homebuyer, I had many. They were efficient and proactive, completing a significant amount of paperwork well before closing day. This made the actual closing process remarkably quick and stress-free. Their accessibility via call, text, and email made a massive difference throughout the intense experience of buying our first home. If I could give them an 11/10, I would.
Aaron Rand is absolutely Awesome! He is trustworthy, on top of all questions and requests. He goes way beyond the call of duty on weekends and workdays. I have bought two houses from Aaron. He and his team are incredible. He is a friend in every step of the process. He is way beyond a 10, the scale should be higher. Thanks Aaron! 🙂
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
The team was more than outstanding! They kept in close contact and answered any and all questions or inquiries I had. I would truly recommend them.
Scott worked tirelessly to make sure I was getting five star treatment .
I do not have a traditional job. So it was a challenge. I do not have good internet skills. But they made it easy.
I have literally been walking around sounding like a commercial.
Veterans United got me money back at closing!
