Wouldn’t recommend already filled the complaint about loan officer
Everyone at Veterans United were great,Shane,Spencer,Andrew, Nick, Tech support! They know what their doing and do it well! I closed on a house in about one month,excellent! Thank you all!
Best customer service. United Veterans is very efficient in mortgage financing. Everything was done in a very timely manner. The process allow you to be ready to close weeks before the closing date, if you provide your supporting documents in a timer manner to the loan processors.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.
Response from Veterans United
Hi Trumann,
Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.
Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.
Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.
We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Sincerely,
Claire S., Client Relations Manager
They were very professional and honest. It was very smooth transaction in buying a house. I recommend them highly
Easy process start to finish! Definitely recommend the Kyle and his team
Everyone was very helpful and kept me on track for my May 20th closing.
Rob and his team were fantastic! Top notch communication, very knowledgeable, and easy to work with. I highly recommend them for any Morgage services.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
I don’t know where I would have been without this team!! I felt like I was the little sister purchasing a home and my big sisters had to do all the checks and balances on every step. Sure it may have been their job but I certainly didn’t feel that way. Thanks for the love and I appreciate each and every one of you!
We had a lot of obstacles but the VU team helped us overcome them.
Keith was outstanding to work with. I felt like he was talking care of us like family. I would recommend him to anyone.
Closing disclosure was given to me 1 month ago
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Outstanding experience from start to finish
VU has a great team with dedicated professional who worked day and night to get our loan approved and funded within 10 days.
Veterans United does a really great job navigating the VA loan home buying process.
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Professional, personable and knowledgeable
The team at Veteran’s United were a pleasure to work with. They were always there when I had a question; always returned a phone call in a timely manner. The team explained the process and made the home buying experience easier than what others had experienced. I will recommend them to everyone.
Kellen and his team were fantastic throughout our entire homebuying process! If you are a veteran on the market for a new place, absolutely reach out to VeteransUnited and see how they can help!
