They made this process painless and smooth!
I received nothing but the best from Veteran United. I would recommend Veteran United 100%
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
Lucas and the rest of the team were amazing. I would definitely recommend for a VA home loan.
Veterans United was absolutely wonderful! We initially went to 3 other loan mortgage options before finally settling on Veterans United. Hands down, VU was the most fluid mortgage application and process of all of the others! They made our home purchase easy and worked with us almost daily as well as with the title company and our realtor. Veterans United tackled our needs with a thorough team approach and the whole process was extremely clear and honest and upfront. I personally appreciated Will and his teams integrity and genuine care for us. We are very happy with our choice of mortgage lenders .
Great service
Holly was great, friendly, informative, and such a dream for my Home buying process.
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Great team overall, and they communicate well.
The entire team from Veterans United were absolutely exceptional throughout my home buying endeavors. They remained available anytime I had questions and always had the right answers. Not only did they set me up for a successful home buying experience but they also made sure I was prepared to succeed after closing day. I would recommend veterans United to any and all veterans looking to buy a home.
Jacob and his team went above and beyond, this was my first time buying a house and I couldn’t have asked for a better team by my side. I never felt alone throughout this process, I had so many questions many that I felt were useless or pointless but asked anyways and they never made me feel like they weren’t important and always answered them quickly! They ensured I had everything I needed and provided me with so much information that I would need throughout every step of the process! I have absolutely no complaints with them and if I ever move down the road I know exactly who I will be using! Jacob even texted me on his day off to congratulate me on closing! That just shows that this isn’t just a job for him and he truly loves what he does and cares about each and every one of us! That spoke volumes to me and I will never forget that! I truly can’t thank them enough!
Process was easy and for my first time it was an amazing experience and I want to thank everyone that helped out with the loan process
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
While the whole team did a wonderful job Tansee Kramer deserves special recognition for her professionalism, expertise in walking us thru the process and for making herself available whenever we had a question whether that was a weekend, nights or even during her PTO.
Thanks!
Scott
My escrow is still outstanding after two weeks. not acceptable, that money should have been refunded at closing!
Response from Veterans United
Hi Donald,
I understand how frustrating it can be to wait on funds you're expecting, and I appreciate you taking the time to share your concern.
After receiving your feedback, your loan officer reached out to better understand what was happening. Through that conversation, it was determined that the outstanding refund and escrow balance are connected to your previous mortgage and its servicer, rather than your Veterans United loan or closing.
I'm glad we were able to connect and clarify where the funds are coming from, though I understand that doesn't make the wait any less frustrating. If you have any questions about your experience with Veterans United or would like to discuss this further, you're welcome to contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received outside those hours.
Sincerely,
Claire S., Client Relations Manager
Ben and his group were great. Process of getting my new home was very streamlined and easy
To Management,I am writing to formally express my extreme dissatisfaction with the recent dealings I received from your company regarding my mortgage.
The correspondence I received was highly disorganized, unprofessional, and entirely unacceptable for a financial institution. This was the worst experience I have ever had with a lender. Due to this lack of professionalism, I will absolutely not be recommending your mortgage company to anyone in my network.Sincerely,
Daniel Jackman
Response from Veterans United
Hi Daniel,
I'm sorry to hear how disappointing your experience was. I can understand how frustrating it must have been to deal with disorganized communication, especially when navigating something as important as a mortgage. You deserve clear, professional guidance throughout the process, and I hate knowing your experience left you with such a negative impression of Veterans United.
I appreciate you taking the time to share your concerns, and I'd welcome the opportunity to learn more about what happened. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Hands down the best house buying experience I have ever had! The team that was assembled for my purchase were always a step ahead of me. I didn't have to worry about anything. If I had a question, they were quick to find and give me the answer without hesitation. Awesome job Guys/Gals!
Veterans United helped me find a place I can finally call HOME!
This was our first time stepping into the homeowners world, Brad and Julie were more than exceptional when helping us through the process. Throughout the entire process we felt supported and fully informed about every detail. They made this journey truly stress free!
