I used the Realtor you guys recommended. I’m sure he bought into some system so he could have first choice. He was over an hour away that was not beneficial to anybody. I would not use them again for this areaAt first I had to remind him of things that were going on in the transaction I felt like I was stuck, stuck between two layers of middle men.When I deposited my earnest money, it should’ve been immediate that all the inspections were scheduled. That didn’t happen and everything was pushed back. It didn’t work out smoothly and I was not happy.I’m only recommending you two others because my first transaction with you in another state worked out very seamlessly.Again, do not pair realtors with people if they are not local
Derek, Dustin & the rest of their team were absolutely fantastic. I recommend them to everyone who is getting a VA home loan.
They made the process very easy to transition into home ownership and my questions were answered in a quick and knowledgeable way and always courteous . I would highly recommend Veterans United to anyone looking for a home purchase and loan assistance. Thank you Rosa and to all the team members who helped along the way and make my dream of homeownership possible.
Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.
Response from Veterans United
Hi Christopher,
Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.
I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.
I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Second time using veterans united and I was pleased with the results even though it was a tough house to buy. Staff was friendly and helpful
My loan team was outstanding. To Clayton, Wendy, Kimberly and any other that worked behind the scenes...words cannot be enough to express the levels of gratitude and happiness my wife and I are currently feeling. At the start of our home buying journey, it seemed like we were biting more than we could chew. Nonetheless, the team and Veterans United helped us through every roadblock and obstacle. You guys transformed this from a nightmare into a dream then into reality. I am so happy I went with Veterans United for my first home. To all my fellow Veterans reading my review...You won't regret choosing Veterans United.
Excellent Excellent service. Kenny along with his team were outstanding, love them. We put them in a short turnaround situation and they excelled. So very elated to have worked with them
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
Complete outstanding service and usage for buying a home. Especially first time buying at all. It really enlightens and paves the way for success in the future if you know how to plan it right. Just be sure to have a couple of bucks in your pocket for expected out of pocket expenses.
-VA Funding Fee is too high.
-The strict requirements prevent buyers from purchasing great value homes with major or minor incomplete items, (small things such as tiles, missing a piece of drywall, big things such as old roof, etc.)
-Funding approval takes a long time upon the closing date.
We are so happy in our new home thanks to Veterans United!
Chelsea, Doug, Anthony, and all who helped me get the home loan did an excellent job. Every thing was done on time and answered every question I had.Thank you guys!
Great service. Was there for me through all of the process
There is a real lack of communication. I had no instructions or anything about what to do during closing day despite me trying to get in contact with my loan officers.During the closing process I had no representation and the only physical thing I was able to see from VU was the gift box that was sent. Such such an emotional moment, I had no person guiding me and was essentially playing phone tag for 3 months. Last minute 48 before closing was told that the insurance stuff I had that you guys set us up with wouldn't work and needed to speedily find someone else.Fees were astronomical compared to friends who used different VA loan companies
Response from Veterans United
Hi Kimo,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported during such an important milestone.
I understand how disappointing it would be to struggle to reach your loan team, feel uncertain about what to expect on closing day, and not have the guidance you needed throughout the process. Buying a home is a significant and emotional moment, and it's important to feel informed and supported every step of the way. I'm also sorry to hear about the last-minute insurance concerns and your frustration regarding the costs associated with your loan.
I'd like the opportunity to learn more about your experience and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
they made the whole process so easy and quick
Paula and Colleen were fabulous! Always quick to respond and helpful with all of my questions! This was such a quick and smooth process!
