Very professional, thorough, and great customer service. Easy 10/10.
Mason and his team are awesome at what they do. Professional, efficient, excellent communications and excellent results! Thank you for your service.
Mr Jacob and all of his team at Veterans United have helped me thru the loan process and amazingly helped me towards my now refinance loan at a better rate, which means savings for me in the long run,, I thank God and all of Jacob’s team who helped me on this!!!!God Bless!!!
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
We couldn't be more pleased. Tim and Nate were fantastic, pleasant and responsive. The whole process was seamless. A BIG THANKS!
This is the second time I have worked with VU and Dave Michaud. Both times have been excellent, easy, and timely. Highly recommend Dave and VU!
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Kelly Tolster is fantastic to work with. I have done multiple loans with VU. Always consistently great service.
I had originally called Moya Brown with concerns about a concern with some emails I had received that felt a little sketchy to me. During that call, she asked if I had looked at refinancing my home loan. I hadn't even thought about it. She did some checking, and to my immense pleasure few weeks later I was able to close on the refi with 2.875% change on my loan and a savings of over $200 a month. Her whole team was exemplary and very helpful. Moya didn't have to say anything and let me stay at the interest rate I was at, but she went the extra mile and helped me immensely.
VU made the process to get my new home very streamlined and easy. Everyone is very friendly and knowledgeable
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
Will and Kathleen did a great job. Very attentive, friendly and easy to work with. Easiest loan we have ever done. Thank you so much!
From the first time we contacted VU it has always been outstanding experience working with Arron and his staff very professional courtesy answering questions and working hard to get us approved for our first time homeownership to the refinancing and helping get the best rates Would definitely recommend Veterans United to any brothers and sisters looking for home ownership. SSGT BILL SMITH USA (Retired)
I have never been let down by Katie and her team with all my home purchases and refinances. I will stick with the team that treats me right! Thank you!
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Everyone I interacted with was kind and focused on making sure my husband and I were taken care of and received all the support we needed for purchasing and selling our homes. They even thought of things I didn't! Then in the end we received the most amazing welcoming gift that was geared toward the love for our pugs. They even included high-quality treats for them!
Brice and his team has done an excellant job throughout our loan experience. He gave us good advice with all areas of credit and finance as well as good information with the loan process. I highly recommend other veterans to use Brice and his team. He is one great "Financial Soldier". He will stand by yourside to help/assist, fight for you, and will not forsake you. Will also stay as a friend after the process. THANKS AGAIN BRICE!
The team at Veterans United are wonderful to work with. They made the entire process so easy!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United
Response from Veterans United
Hi Joshua,
I’m really sorry to hear how strongly you feel about your experience. Not getting calls, texts, or emails returned and feeling like your questions went unanswered is incredibly frustrating, especially when you trusted us with something as important as your home loan. That is not the experience I want any Veteran to have.
Your feedback about communication is serious, and I would truly like the opportunity to look into what happened and better understand where we fell short. While I can’t change how this has made you feel, I can listen and make sure your concerns are addressed appropriately.
If you’re willing, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
