Everyone was very helpful with questions for a first time home owner
I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).
Response from Veterans United
Hi Marco,
I'm sorry to hear that your experience left you feeling unsupported during such an important milestone for your family. Buying a home comes with plenty of questions, and you should feel comfortable asking them and confident that you're receiving the guidance you need. I can understand how discouraging it must have been to feel like you were navigating so much of the process on your own, especially when your attempts to get clarification weren't met with the patience and attention you deserved.
I'm also sorry for the added stress surrounding your closing day and the unexpected changes to your insurance costs. Clear communication and setting expectations ahead of time can make a big difference, and I hate to hear that these situations added to your frustration. While I'm glad you were able to achieve your goal of homeownership, I recognize that doesn't take away from the challenges you experienced along the way.
I'd appreciate the opportunity to look into your concerns more closely, including the insurance changes and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This is the first home i have purchased since 1998. The process was so smooth. My Veterans United team was helpful from the very beginning. They walked me through every step from offer to close, including answering my many questions and helping me understand the process. Contract to close was about 5 weeks with no stress or suprises!
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
The whole staff operated as a well oiled machines. There were a couple small hiccups, but not that one caused. It’s just part of the process. Highly recommend the group again to anybody that I know is buying home. That’s a veteran.
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I'm Disabled Veteran first time home buyer and my experience with the Shaka Michael Kara Alex Johnathan and the Veteran United Team. Great job and ty.
Kenzie Tree was fantastic, she was very responsive. She assisted me on a Sunday afternoon and made the house hunt far easier.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Rob, John and Tina were excellent to work with. They understood our concerns and answered all our questions and made this a smooth and easy process. I would definitely recommend them to all veteran friends.
Jake did a phenomenal job handling any situation that arise. He is very knowledgeable and handled this entire process very smoothly, without fail.
If you’re trying to buy a home and scared by the whole process. Don’t worry Wendy will make it painless and quick. Any questions you have she will answer them quickly. She really makes your journey to home ownership easier than renting. I advise all Vets to reach out to her and stop waiting.
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They were clear on all things I needed to do and supply
I would like to thank Veterans United and everyone else who helped us get this house. My Loan Officer and her team made this experience easy for us. We couldn’t ask for anything else. This has been one of the greatest experiences of my life. Thank you so much once again Veterans United. Y’all are First Class Citizens.
Aaron and Anna were awesome. Very knowledgeable and responsive.!!
I would absolutely recommend VU… my friend told me about you and I was so impressed with how smooth things went from start to finish. Excellent customer service and support! Every question was answered and if one person didn’t have the answer they would find someone who did!
Jeananne was absolutely wonderful to work with..she was ALWAYS so friendly..kind.. willing to go the extra mile and most of all very trustworthy with all of our best interests…a true expert at what she does!!!
Veterans United helped me find a place I can finally call HOME!
Michelle was beyond supportive and amazing.
The whole process was very easy and i am very happy
Needed a home for my family and Veterans United got it done fast and painlessly! I’m thankful for these guys!
Amazing experience, and a great taco box for house warming gift
