We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
great company, the people do a fantastic job.
Emily, and the whole team made buying our first home super simple and stress free!
VU is a great option for first time home buyers (and it was for my first home purchase) but if you may have some complicated factors, of are buying a fairly expensive home, I would shop around. The origination fee is always 10% so if you're buying a $500k house, that's $5000 you have to pay JUST in origination fees. Several things were missed in our underwriting and closing that put us in super uncomfortable positions multiple times. Something would be missed and they would come to a solution and say "okay that's it! You're good to go" until something else would magically get brought up. Closing tasks we're done last minute causing our closing process to be a disaster. People working our case were missing things because it was their "first time" so no, I will not be using VU again and I would recommend that if you're considering VU, that you do at least shop around for other VA loan providers.
Response from Veterans United
Hi Sabrina,
Thank you for sharing this. I’m glad your first experience with us felt strong, and I’m really sorry to hear that this time around brought so much frustration. When things come up late in the process or you feel like new issues keep appearing after being told everything is good to go, it can make the whole experience stressful and hard to trust. Closing should never feel like a scramble, and I understand why this left such a difficult impression.
I’d really like for my team to have the chance to review what happened and make sure your feedback is fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to walk through it together.
Everything went smoothly from start to finish, the online platform was intuitive and easy to use. I like having the ability to check on my to do list from any of the emails I got from veterans United. That way I didn't have to keep track of 50 emails, as long as I have one that showed the checklist I could log in and see an updated version.
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
GREAT TEAM PROFESSIONAL . THE BEST!
Veterans United was a pleasure to work with, and I would gladly recommend and choose them again if we decide to buy another home. Every staff member at VU was incredibly supportive and helpful. They made the escrow process less stressful and were with me every step of the way. Thanks to them, the home buying experience was exciting and truly worthwhile!
Bobby, Gavin, Lynette and the entire team at Veterans United were a thrill to work with! They handled all of my questions, even the silly and late night questions, with expert guidance and care for me as a Veteran looking for his first home. They were all there every step of the way and made sure to assist me with finding me and my wife's dream home! I could of not asked for a better team at my side during this journey! I would recommend them for any Veteran looking for their own dream home 10 out of 10 times! Thank you so much Bobby, Gavin, Lynette and the whole Veterans United team!
Thank you Lacy Osborn, Donnie, Bobbi, and the host of other team members. I APPRECIATE all of you for your efforts, knowledge and professionalism thru out this journey. For the purchase of my 1st home. You guys are the best in my most humble opinion.... again Thank you!!
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Chris Lippmann was very helpful. He made sure all my questions were answered and provided outstanding service.
I just thought the whole process was great! It went smooth. I’m beyond happy with Veteran’s United.
