Everyone involved with this process were friendly, helpful and extremely professional.
This is my second home buying experience with Veterans United. Each time the customer service, process flow, and communication has been excellent. In my experience, Veterans United truly simplifies the financial portion of home buying. Highly recommended!
I highly recommend Veterans United Home Loans. They extremely helpful and provided guidance through the entire process. I was always updated on each step and what to expect next. Thank you Veterans United.
They really when out of there way to help us, amazing team
You all were supper helpful and we both want to thank you very much
Very detailed and quick responses through out process
Veterans United is really good at what they do. My experience with them has been nothing but positive.
Katie Hayes team was very helpful from start to beginning. Made home buying process very smooth. Any questions I did have there response was quick.
The entire loan process was very smooth.
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Veterans United is the real deal. The home we were buying was not with a realtor which was kind of scary. Max and Karin held our hand through it all. It was easier than I ever dreamed.
Very thorough and professional.
Veterans united was exceptional!
Veterans United helped me get the loan with ease on the paperwork and to do lists. I wish they would have give me advice about making sure I have an attorney to look over disclosures and made sure the inspector, seller, and Realtor didn't take advantage of me but unfortunately that's how it was and now im stuck with alot of work on a very expensive house. The loan was the easy part so I can't blame Veterans United.
Response from Veterans United
Hi Sonny,
Thank you for sharing your feedback and for noting that the loan process itself went smoothly. I’m sorry to hear that the home’s condition and the experience with other parties left you feeling taken advantage of. That’s especially disheartening when you’ve made such a big investment in a place you expected to enjoy.
While the VA appraisal process is limited to assessing a property’s value at face value, we always recommend a full home inspection and, if needed, consulting an attorney to protect your interests before closing. I know that doesn’t change what you’re facing now, but I’d like to review your file to make sure you have all the information about the steps taken during your purchase.
If you’d like to talk, please reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
