Everything was great except for the insurance part. I would give it a zero. The VU representative in the first call was abrasive and condescending. He also stated in emails and in the call that he had 5 quotes but would only show me or discuss one company. That is not a choice. That is VU pushing a specific company on me.
In the 2nd call, he initially acted as if he did not know I had selected another carrier. When I told him this, he became rude and aggressive and challenged me on the company and price I was going to pay the other company. First, that was none of his business. Secondly, if it is VU policy to share that with your insurance person, that should be disclosed up front versus attacking me on my choices with what he thought he knew about my choice.
If he were my employee, he would be fired immediately. His behavior negated the entire VU experience.
Veterans United is extremely well run. The process was organized and easy to follow with a portal that helped maintain it all. It was an organized, efficient, well run process for getting everything needed for underwriting while understanding the steps along the way. I would highly recommend Veterans United to others looking to purchase a home.
Aaron was a Top Notch Loan Officer who took the time to make sure I understood the loan process and how it would progress . He checked in and answered any questions and reassured me when I became anxious. This is my second time using the VUHL Service and again I'm blown away by the ease in which I was able to complete my loan from initiation to CTC. I have already passed Aaron's name onto my sister for when she's ready to buy her 1st home. Aaron, THANK YOU SO MUCH FOR MAKING OUR DREAM COME TRUE! -Allison Williams
Kaimiloa was very helpful along the way. He was clear about any issues or questions I asked him.
The process was very easy and stress-free.
Yes very helpful
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Sam and his team are the best
Everything went great
Hands down working with Veterans United was the best decision I could have made. The entire process was easy and headache free. I would gladly recommend these services to friends and family.
Great and fast
I highly recommend Veterans United to family and friends. My wife and I could not be more thankful with how helpful VU has been for us and our first purchased home. Everyone involved has been extremely reliable.
Veterans United made our first homebuying experience smooth and stress-free. The team was professional, personable, and always available to answer our questions. We’re grateful for their guidance and highly recommend them to other veterans and military families!
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great job by Amber Brown and her team.
smooth sailing thru the entire process
moved right along quickly
Every problem or hiccup that came up, was resolved within a timely manner and communication was amazing throughout the process.
The team I had handled all the headache for me giving me time to focus on other aspects of purchasing a property. Bobby also was able to handle any questions I had for him on the spot.
I highly recommend Veteran United and would definitely use them again if we decide to move. Not sure because they helped us get into such a beautiful home!
Was the Best experience for my first time buying, was Very Pleased
Everyone was so patient with me and helpful. There was never a time a question wasn't answered. I loved everyone I worked with.
