The entire team was outstanding. Haley P, Kendall H, Madeline S and Christopher (if I remember correctly).
First time home buyer. I had a ton of questions and all were answered with patients. Great experience!
Aaron was a Top Notch Loan Officer who took the time to make sure I understood the loan process and how it would progress . He checked in and answered any questions and reassured me when I became anxious. This is my second time using the VUHL Service and again I'm blown away by the ease in which I was able to complete my loan from initiation to CTC. I have already passed Aaron's name onto my sister for when she's ready to buy her 1st home. Aaron, THANK YOU SO MUCH FOR MAKING OUR DREAM COME TRUE! -Allison Williams
Charles and Jordan were great to work with! We had a delay but they stayed in contact every step of the way! And when I didn't understand something Charles was quick to explain. Thank you so much Charles and Jordan for all of your help! Highly recommended!!!!
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We were and still are amazed at the professional and yet personal experiences we were led thru with our purchase. Veteran's United more than lived up to and surpassed our expectations.
Kedric was the best! The whole team at Veterans United are amazing!
Hands down working with Veterans United was the best decision I could have made. The entire process was easy and headache free. I would gladly recommend these services to friends and family.
Courteous and knowledgeable staff. Very accessible and supportive throughout the process.
They went over the top with service and performance. Excellent results due to their experience with veterans loans.
Everything from start to finish was very easy and understandable. Veterans United has been the easiest company to use.
I don't believe veterans united has any veterans best interest in mind. I think you have start data mining your clients future data. I think this is fraudulent behavior. Trying to get people to sign away right to future personal information. I will refinance my loan through another company soon because of this type of business practice along with informing veterans to be very wary of doing business with you. Douglas K Bryan
Response from Veterans United
Hey Douglas,
I’m really sorry to hear that you feel this way about your experience with Veterans United. I understand how serious concerns about personal information and trust can be, and I appreciate you sharing your perspective.
Veterans United takes protecting our clients’ information very seriously. We do not sell or use personal data beyond what’s needed to serve our borrowers and meet federal lending requirements. Still, I understand how important it is to feel confident in who you choose to work with, and I’d like the chance to talk through your concerns directly.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and would really appreciate the opportunity to hear more about your experience.
Phenomenal
I highly recommend Veteran United and would definitely use them again if we decide to move. Not sure because they helped us get into such a beautiful home!
The underwriting process was by far the worst I've dealt with in buying multiple homes over the last 30 years. There was a date given for signining title but even days after the designated date I was getting "to do" lists to resend things, to include information that I had previously sent in, delaying signing multiple times and without any information or notification on when would actually finally occur, which directly affected my planned final military household goods delivery (had to change dates once), utility turnover, which we paid for utilities for over a week prior to turning over the house, and departure from rental home we were in (which required a 60 day notice).
