Chance (and Tyler) worked so hard to keep us on track with the loan process. We had many questions because we were first time home buyers but he remained patient with us and answered all our questions. He is very knowledgeable and stayed positive the whole time. There are times we doubted ourselves but he believed in us and helped us all the way to the very end. We truly appreciate the team's hard work in helping us make our dreams come true! A shout out also to Sam who helped us bring our credit to a good spot so we can get started.
First time buyer, I had so many questions that got answered whenever I asked. Kept me on my toes to keep the process running smoothly with reminders. Couldn't have asked for a better experience.
Amazing experience with responsive and helpful team. They made everything easy, answered all questions promptly, and kept everything on track.
They have been outstanding to work with and work through the whole process of purchasing and closing on my house
All the team was very helpful and understanding. They never let me down and always had an answer to all my questions.
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My experience was great, I enjoyed my whole team, I already tell everyone about them. Thank you so much
I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!
This team was outstanding!
Haley, Melanie, and Crosby they were responsive, kind, informational, and knowledgeable in this whole process. This was my first home so they made me feel more calm and understandable during this whole buying process. I cannot thank them enough for what they have done. Highly recommend them to any veteran looking to purchase their first home or just buying a new home in general!
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Only thing was I was not advised to have an additional witness for document signing.
Tyler Salter is absolutely one of the best people I know. He made this experience the best and we went through a lot during this process. He made it so much better, was always upbeat and positive. I gained a true friend in this experience. Veterans United is a better place for having him as a employee.
Overall, it was a pretty positive experience. I think they communicated very well and it was very quick and painless. The only thing would be the last day getting all the information however it might not have been on them fully and also this the process beforehand was so smooth.
