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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,709 reviews
838 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,709 unfiltered reviews

Starting on Page 400 of 15,591. Return to Page 1

4.5 out of 5 Stars
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars

Leanne was still very helpful

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
Photo submission from Allan C.

Chance (and Tyler) worked so hard to keep us on track with the loan process. We had many questions because we were first time home buyers but he remained patient with us and answered all our questions. He is very knowledgeable and stayed positive the whole time. There are times we doubted ourselves but he believed in us and helped us all the way to the very end. We truly appreciate the team's hard work in helping us make our dreams come true! A shout out also to Sam who helped us bring our credit to a good spot so we can get started.

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars

Very smooth process, stress free. Had an amazing team.

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

4.5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

0.5 out of 5 Stars

Horrible communication. Problems never got solved and everyone ignored me. Got hung up on a call. We are 100% disabled veteran and got tax exemption because we are in Texas. We submitted documents about tax exemption and the one on call said they will contact us if they do not receive document but they never contacted us. And now our mortgage increased from $2700 to $3700 because of escrow from property tax? We called again and they hung up on me. My husband called and they said they never received anything document? We did not receive any proper explanation or solutions. Both of us just received an answer from Veteran United that it was our fault that we did not submit documents (but we did!)

Response from Veterans United

Hi DoanLee,
I’m really sorry to hear about your experience. Feeling ignored, disconnected, or hung up on is not acceptable, and I can understand how upsetting this must be, especially when you’ve been actively trying to provide the right documentation.

I also hear how concerning the change in your mortgage payment is. Situations involving property tax exemptions and escrow can be complex, but you should have received clear communication and support along the way. It’s frustrating to feel like your efforts weren’t acknowledged or properly reviewed.

I’d truly like the opportunity to look into this for you and help get clarity around what happened with your documents and escrow. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation and work toward a resolution with you.

Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

My team was absolutely amazing with the whole process and always there when i needed them every step of the way

headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars

The Veterans United team was extremely helpful, user-friendly, and super responsive throughout the entire loan process. Their support to my family was top-tier before, during, and even after the formal loan process. I have already begun recommending Veterans United to my friends and coworkers.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Casey Martin and his team are second to none! They were extremely communicative, transparent about numbers, and patient with us during our home search. I am a returning customer for Casey and will be for my next purchase as well! I recommend him to Veteran i know searching for a home!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Photo submission from Gregory A.

I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
headshot image of Jacob Johnston

Loan Officer: Jacob Johnston

NMLS# 2342424

5 out of 5 Stars
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

4.5 out of 5 Stars
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars

Juliana Eckles and her team were exceptional throughout our home-buying journey. They ensured the funding of our loan went smoothly, maintaining timely communication and answering every question we had. From the very start, Juliana made sure all steps and requirements were crystal clear, which took the stress out of the entire process. I highly recommend her for anyone looking for a seamless lending experience

headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

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5 out of 5 Stars

Veterans United made our home buying process smooth and stress free from beginning to end.Their team was responsive, knowledgeable and quick to answer our questions.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars

Every single member went above and beyond to ensure success. Danielle, Sheldon and Kyle made sure I knew exactly what I needed.

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

The whole team at Veterans United was amazing. Celena gave us all our options and so we could choose the best one for us. Communication was excellent and ensured a smooth and timely process with no delays. We would definitely use their services again recommend their services to other veterans

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

4.5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

5 out of 5 Stars
Photo submission from James M.

Tyler Salter is absolutely one of the best people I know. He made this experience the best and we went through a lot during this process. He made it so much better, was always upbeat and positive. I gained a true friend in this experience. Veterans United is a better place for having him as a employee.

headshot image of Scott Ratliff

Loan Officer: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

4 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

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