All of the staff associated with my loan process were excellent. The concierge services was a plus the loan agent and staff were prompt and quick to answer any concerns that I had. The easy to use app worked great for me to load documents or receive documents that I needed to sign. The to-do list within the app let me know exactly where I was in the process so I had a little questions. Overall, a very good experience with everyone I came in contact with including personal that might have been filling in for someone out that day. If I choose to buy another home. I will most definitely use veterans unit again.
Yall made it easy to navigate and use the system nd it helped us alot as most the paperwork was already done
Yes I do have more to say my VA rep Jamie Clark excellent she treat her job like it's a business and she's out to help someone and she does just that for the energy and never tiring that's the way you get something done thank you
Aaron E and Zach S were both incredibly helpful through this whole process! Even when my first house purchase fell through from seller complications, they helped us bounce back when we found a second property and helped close in a quick fashion!
I was very nervous about the whole process but was put as ease by my amazing team.
It's hard for me to not come to tears when writing how I feel about my experience with Veterans United and their partners. About 15 feet away my daughter is sleeping soundly in her new room. The joy on her face since I was handed the keys to our new home has given me a relief I have not had in years. It's been a hard road from when I left the Army with severe PTSD and physical injuries. I never could have imagined this experience turning out as great as it has. Veterans United didn't just help me put a roof over our head. They made me feel proud of my service, empathized with my mistakes and recognized how much hard work I have put in to provide a better life for my daughter. If you have doubts, like I did in the beginning, make a phone call. They will let you know exactly where you stand and exactly what you will have to do to achieve home ownership. They never once made me feel less than because of my mistakes. They only provided solutions on how to resolve them. I will wrap this up in saying, if you choose Veterans United you will not be disappointed. If you want to be treated with the respect you earned serving in the military, you will find it at Veterans United. Highly recommended, especially for those of you like me, who have been working hard to reverse damage from past mistakes.
Takes care of everything. Very responsive.
Brian and Angelica were both an absolute pleasure to work with, as was the rest of the VU team. They were extremely professional, always responded in a timely manner, and answered all questions we had quickly. Everyone was very knowledgeable and made the process smoother than we could have asked for.
Everyone has been kind helpful and supportive of the process.
Amazing. 10 out of 10 for sure. Strongly recommend.
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Rob and ashley were a pleasure to work with. Professional, kind, and are very nice people.. i look forward to working with them again
I recommend Veterans United to anyone - veteran or non veteran - looking to purchase a new home. Their streamlined process of setting up an online account allows you to see every step without missing out on any process they require you to do. Their staff we felt was very professional and accurate in every process we went through.
Nick was great and the rest of the team was fantastic about answering all my questions and getting back to me incredibly quickly. They made the whole first time home buying process a breeze.
The whole team was incredible. The app was easy to use.
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This was the easiest house buying experience I could have imagined. This team was awesome.
The most amazing experience that I have ever experienced in my life. Outstanding service and personnel!!
Mary Davis has excellent customer service! She went above and beyond what was expected of her. I highly recommend her service to people I know. It was a difficult refi-cash out situation I had but Mary made it happen! She was quick to listen and offer solution to problems that arised. A pleasure to work with and I’ll definitely be coming back in the future! Thank you Mary and Madi!
My wife and I recently refinanced our beautiful home, and we received the same friendly professionalism as we did we first purchased our home in 2025. Katie and her team are awesome! I would recommend any Veteran to purchase a home through VU!! Thank you all!! Blessings!! 🤗
Veterans United is a great organization to work with. They were able to explain the VA mortgage process and help get me signed up for homeowners insurance. Being my first home purchase, they took the time to answer my questions and give me a sense of peace about my purchase. Thanks!
Tim Alvis is an excellent loan executive for Veterans United. Tim was proactive, responsive, an effective communicator and very personable. He was extremely helpful in assisting me navigate the loan application process and understand the critical steps in loan approval requirements. I would certainly recommend Tim as a loan manager for any applicants going through the VA loan program.
