The only reason I gave a 9 instead of a 10 was die to being stood up at the very first house we wanted to look at by the realtor Veterans United assigned to me. After getting my own realtor everything was excellent.
Ryan K, Caitlin, and the team at Veterans United are top notch. No wonder they are the industry leaders. Their team is caring, helpful, compassionate, responsive, and knowledgably. We got them to help us with a home loan back in 2022, and coming back to them again was a no brainer. This was easily the best homebuying experience we have had, thanks in large part to their professionalism and customer service. I don't expect to buy another house, but if I ever do, I wouldn't dare go to anyone else. I am happy to recommend them to any one I know.
Pre approval process is easy and fast however final approval underwriting is needlessly difficult and requires lots of patience to navigate through until completion
Chance (and Tyler) worked so hard to keep us on track with the loan process. We had many questions because we were first time home buyers but he remained patient with us and answered all our questions. He is very knowledgeable and stayed positive the whole time. There are times we doubted ourselves but he believed in us and helped us all the way to the very end. We truly appreciate the team's hard work in helping us make our dreams come true! A shout out also to Sam who helped us bring our credit to a good spot so we can get started.
I had a really great experience working with Allison. From the beginning, she was super responsive, easy to talk to, and always made herself available whenever I had questions (which was a lot). She explained everything in a way that actually made sense and never made me feel overwhelmed during the process.What I appreciated most is how on top of everything she was. I never had to chase her for updates, and I always felt like she genuinely had my best interest in mind. Buying a home can be stressful, but she made it feel a lot smoother than I expected.I would 100% recommend Allison to anyone going through this process. She’s professional, reliable, and just really great to work with.
It was a stress-free and plainly stated transaction. I used these guys for my initial purchase and my refinance, and both were a great experience. Veterans United is the go-to company for your home finance needs.
I am so proud to have Emmy she is very serious very professional with the greatest team support ever , ever though I lost my wife veterans united are friends for life ❤️
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Jason and his team were great. All around good experience.
Helped me every step of the way through my home buying process. This is my 2nd home I have bought through Veterans United and they will get my business if there is ever a 3rd time too!! Outstanding!
This is my 3rd time using VU for my home purchase/refinancing needs. Ashley K. and team are wonderful to work with and respond almost immediately to any emails I sent or phone calls I made. They make the process really seamless.
I'm so grateful that we chose Veterans United! We are first time home buyers and had no idea what to expect. Our loan officer, Phil Stroessner, guided us through every step of the process and made everything as easy as possible. We weren't working with a realtor yet, so he even arranged a meeting with a local realtor in the Norfolk area. She was fantastic, and they worked together seamlessly throughout the entire process! Phil was so quick to get back to us, answer questions, and was always thorough in his explanations and updates. He worked on several hurdles to get us into the final closing, and went to great lengths to ensure that we were in our new home before Christmas! We really appreciate all of his team's hard work. Phil is an outstanding guy, and we will recommend him every chance we get! Thank you for everything!
This team was a pleasure to work with. They made everything clear to us and it was a breeze. They are all terrific and so, so knowledgeable & very professional. Friendly too.
Josh was amazing and he took great care of my family during the whole purchasing process. However, our original loan officer, Jordan seemed inept and incompetent-hence the reason why I asked Josh to oversee our loan instead of her.
Steve Hopper was excellent and a pleasure to work with. He was always there to keep me up to date and kept the process flowing smoothly
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I was assisted professionally in all areas of the refinaning process
We want to sincerely thank Jake Albers and the entire team at Veteran’s United for helping us achieve our dream of owning a home. From start to finish, the process was simple, smooth, and far less stressful than we ever imagined it could be. Their professionalism, communication, and genuine care made all the difference. We truly felt supported every step of the way. We’re beyond grateful for their hard work and dedication in helping make this dream a reality for our family.
Throughout the entire process Jordan and his team showed honesty and professionalism, even near the end when an error was made they made the best of the situation and handled with with honesty and humility which is all you can ask.
Tyler Salter is absolutely one of the best people I know. He made this experience the best and we went through a lot during this process. He made it so much better, was always upbeat and positive. I gained a true friend in this experience. Veterans United is a better place for having him as a employee.
Todd did a great job throughout the process and made this as smooth as he could’ve.
Jacob, Anna, and Jerod were phenomenal. They answered questions as I had them and were very quick to follow up on any tasks.10/10 Experience with this team. They kept me informed and they made the whole process easy! I want ensure I capture my experience with each team member:- Jacob: Great communicator and very responsive! I had questions on numbers late on evenings and throughout the weekends. Jacob was always quick to run numbers and answer any lingering questions.- Anna: Throughout the loan process, Anna kept myself and the team in the loop 24/7. Nothing caught us off guard and she was able to get the loan processed quickly.
