I didn’t think I’d be in my own house this year. Veterans United not only approved my loan but actually approved me for $150,000 more than I initially thought I could qualify for. The entire team that I had the pleasure to work with helped me when there were questions and kept me up to date. I even closed early with their help. Thank you everyone!
Everyone at Veteran United worked with me from day one till closing assisted me with what I needed to get my scores up to get me moving along the way
The whole team was great! The process was streamlined. I have nothing but positive things to say about Veterans United and my processing team.
Seemed to be too many hoops to jump through when we are a well qualified buyer with top credit scores. Requests to get Retirement Orders, A signed letter from a Commander (in this case a General) and the Retirement pay calculator was redundant and very demeaning. Especially when we could just purchase the property with cash and our $1.6 million in investments were not even taken into account. This was after our loan officer said the letter from the commander wouldn’t be required.
Response from Veterans United
Hi Stephen,
Thank you for taking the time to share your experience. I can understand why this process felt frustrating, especially when additional documentation was requested after you were told certain items might not be needed. Receiving conflicting information and being asked for multiple documents can make an already stressful process feel unnecessarily difficult.
I'm sorry that your experience left you feeling discouraged and disrespected. While documentation requirements can sometimes change as a loan moves through the review process, it's important that expectations are communicated clearly and consistently along the way. It sounds like we fell short of providing that clarity in your case.
I'd appreciate the opportunity to learn more about what happened and review your concerns in greater detail. If you're willing, please contact our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience further.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Crystaline and Lani were superb!! Every question and concern my wife and I had, they were there with reassurance and answers. This was my wife and I first home purchase and we had a very interesting case but through it all everything worked out and we got our keys.
Thank you ladies! Cheers to you.
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
VU got the job done quickly, Professional, responsive, and truly dedicated. If you want someone who will fight for you, this is the one.
Despite the lack of availability of being consistent with communication due to long hours of work on my end, Brice did an absolute OUTSTANDING job working alongside with my realtor, kept me on my toes and on time with all requirements, deadlines, and consistent communication with everyone being aware and in the loop. Would highly recommend others to work with Veterans United. Thank you for caring and helping me with the process of purchasing my first home!
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Derek is the man when it comes to ur loan
honest, easy to work with, efficient..
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
The VU team was amazing!!
