Definitely 10/10 would recommend. Everyone I spoke with was always friendly and professional. They always had the answers to my questions and answered them promptly.
The team was great! The communication, knowledge and assistance was excellent!
Thank you, Brandon, Alexis, Chris and Stephanie, in helping us buy our dream home!
May God bless you all.Stephen and Cathy Markham
Too many people to send information to should be dealing with one person to be less confused on documents needed..staff was very knowledgeable but I don't use the verbage that they use every day. Needs to be simplified. Not everyone is tech savvy. Much of older veterans are old school. Have a conversation
Response from Veterans United
Hello Michael,
Thanks so much for your honest feedback. I’m really sorry to hear how confusing and overwhelming the process felt at times. You're absolutely right—when multiple people are reaching out and using industry lingo that’s not second nature, it can make everything feel more complicated than it needs to be.
It’s great to hear that the team was knowledgeable, but if the communication left you feeling lost or frustrated, that’s something we need to look at. You’re not alone in wanting more clarity and a more personal, conversational approach—especially for our older veterans who prefer to keep things straightforward.
If you're open to talking more, I’d really appreciate my advocacy team hear about what would’ve made the experience smoother for you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out whenever works for you.
Veterans United is very positive and helpful. They will help you through the whole process. The people are very friendly as well. Thank you Tina for your help in purchasing our first new home.
Veterans United has helped me with my home buying for my last two homes and that is why I came back for my second home after selling. The team is exceptional, keeping me informed and always there to assist if needed. A true asset to the home buying experience
Honestly VU was one of the most positive experiences I’ve had with any form of sale based service.
Everyone I worked with was amazing and helped me, and relayed information every step of the way. Very happy with the whole team
Just want to say a huge thank you to everyone at Veterans United and Linnea. Can not wait for the holidays to have my family over for Thanksgiving and Christmas Dinner. Well be having fun next year in the summer with B.B.Qs in the back yard.
Jerry Simmons and crew are great would recommend them to anyone
Great experience! The whole process was very easy, and Kody's team took good care of us.
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We had many problems getting a house and Mike Smith, helped us in getting the loan approved. He understood the loan application process and when things went haywire, which they did several times, he always had the answers. He is knowledgeable and a problem solving genius. Again, from Willie and Me, Thank You.
Eli was phenomenal!!!!
Don't hesitate one minute about using V.U. You'll not find a better loan office to deal with.
I would hands-down recommend this team and this company to any homebuyer whether it’s your first time or your fifth time. This process was the easiest was the smoothest Kaila, Kathleen, and the rest of the team made this process and every question I had so simple. Alie, our concierge was tentative, punctual and very helpful with her knowledge of the benefits and utilities in our area pertinent to our home. I thought this process was going to to be very hard and difficult I was wrong. Not with this team.if ever asked. I will with the highest recommendation. Tell anyone that is a veteran to use this team and veterans United.
Chris and his team were amazing! They made every effort to work with get us into the house we wanted! We couldn’t be happier! Also, Will our realtor was beyond amazing. He went to every house and took a video for a walk through on each one we were interested in. I can’t thank him enough and everyone else involved with this whole experience! We will certainly be coming back!
