The communication with the team was fantastic. Every question was answered if there ever was one. It felt like they cared about us throughout the entirety of our home buying process. Highly recommend.
Chris Robinson was amazing every step of the way.
Veterans United and my loan officer, Mystle Schellhorn, worked very diligently to make sure every detail of the loan process was properly taken care of and air tight. I cannot thank them enough for all of their effort.
We had a great experience with Veterans United.. Joseph and Alyssa did a good walking us thru our loan process. We really appreciated having Joseph show up for our closing. The gift was a pleasant surprise. We would highly recommend using Veterens United.
Ready to see for yourself?
Experience first-hand why 375,623 homeowners give us a perfect score!
Our team was so helpful, they answered every question we had and gave us amazing feedback about our financial readiness for this major step in our lives!
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
Communication was horrible Micheal Jones did good but there was a hiccup at some point with the other person we were working with because we got radio silence after that
Response from Veterans United
Hi Naomi,
Thank you for sharing this. I’m glad to hear Michael did a good job, but I’m really sorry for the breakdown in communication you experienced afterward. Being met with radio silence can be frustrating, especially during such an important process.
That’s not the level of consistency you should expect from us, and I appreciate you calling it out. I’d like the chance to look into what happened and make sure your experience is fully understood.
Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team did an awesome job.They made everything simple and easy to understand, and they were always there when I had questions. The whole process felt smooth because of them.I really appreciate their help and would definitely recommend them to anyone. Great team!
Sam, Melissa, & Clayton were on my team every step of the way through this journey. They are outstanding in this soldier/veteran's book. A Team I would have no issue "taking down range with me on a mission" as we say in the Army. Many thanks and appreciation. They work ethic and empathy is stellar and represents Veterans United eloquently..Great Job.. I highly recommend to any soldier/veteran
Working with Veterans United while first time home buying was the best choice we could have made. The whole process beginning to end was so easy and informative. We were assigned a realtor who is experienced with VA loans as well as personal loan specialists with Veterans United who really know their stuff. Any questions or concerns we had were promptly addressed. I would highly recommend Veterans United to any Veteran looking to buy a home for the best, stress-free experience.
