They were awesome to work with and were very timely in all responses.
Would have liked a more detailed interview from the application information that I provided initially. There was an unexpected pivot from a fha loan to a conventional loan which caused some serious financial consequences on my end.
To all vets - Use Veterans united!!!
Was surprised by the help that was given me and walked me through the whole process. I would , and will, recommend Veterans United to those I meet that are Veterans looking to purchase a home. Thanks
I would like to thanks Mrs Paola Blackburn, she motivated me to keep going and don’t give up on the purchase of the property. Thanks to her I’m able to start a new chapter of my life as a homeowner. Thank you very much.
I am so glad I used VU. IT was the easiest process and everyone was always to go the extra mile for me. I would definitely recommend Mr Tim and the whole crew that helped my purchase y new home. thank you all for all the support during this process
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From the beginning, every representative at every stage was unbelievably attentive. From helping me work out things on my credit report to closing day. I never thought it was possible for me to own a home of my own, but they gave me the tools and the confidence to keep moving forward! I am grateful for all of their hard work.
All the members of the Veterans United team were very responsive and knowledgeable. The loan process and online portal were simple, straightforward and allowed a common area for all to track the loan status. Would highly recommend to VU to anyone looking for loan services.
Kris dropped the ball, everyone else displayed the utmost professionalism.
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Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!
I highly recommend Veterans United to any veteran looking to buy their first home. They really go out of their way to make sure you understand the process and what is happening throughout the entire process. I can’t say enough good things about Nick Kundert and the Veterans United team.
Ok I HAVE THE MIC!Ok, so I thought I would've seen a selection for the Loan Coordinator (Dustin). It would be a great injustice to leave out the hard work he put in and contributed to getting me to secure my new home! I just can't leave out the outstanding work he put in. Great communication, great follow-up, guidance, letting me know what I need to get done and just being completely collaborative with me throughout this process. Working as a team, a Unit! Dustin was very instrumental so I think there should be a section to rate Loan Coordinator's as well so we can issue a rating of 10's for those who do as well as Dustin did! That way we don't leave out those who worked hard!I had a very great team behind me. It was such an emotional roller-coaster should I say. I had moments where I was like yes! I'm getting all my checks in boxes and I was feeling extremely confident about securing a home, and I had my moments where I was sitting and waiting anxiously to see if I would be able to get some information or get a check in a box cleared to secure the home. This experience is one that clearly, I'll never forget!It was great! It's a story to tell and share with others. I don't want to go on too much of a rant, but the day I got the keys and stepped into my new home after signing for it, I took the key, turned the lock, and took that first step inside... It just felt surreal that I had achieved this moment. I stood there and I took it all in. Like, I'm finally able to provide my daughter with her own space, for her and my own space for me. US! It was very relieving.And I have to tip my hat to my outstanding team at Veterans United, for literally driving it all the way HOME!!!! Thank you to everyone that supported me and was there for me throughout this entire home buying process! And I MEAN THAT! I greatly appreciate the time, work, and energy that went into getting me and my daughter into a home! Thank you so much, in summary this experience was great! And now from here I continue my journey to build on what I just acquired, invest into it, and progress! I can't stop saying thank you enough, but Thank you!Veterans United gets it done! And I would definitely recommend other Veterans who are looking for a lender to purchase a home to utilize Veterans United. Because the work that they put in and the people they have in place? Are 10's across the board! At least from my experience they are! Definitely would recommend! Great job by everyone! Thanks again!-Remi
Paige Thompson is absolutely the worst to work with she does not return phone calls. Everything would have went great except for the last hour and a half whenever unnecessary drama and stress.
Response from Veterans United
Hi Justin,
I really appreciate you sharing this feedback — I’m so sorry to hear that things got stressful toward the end of the process. That last stretch before closing is already nerve-wracking enough without added frustration, and I can imagine how upsetting it must’ve been not to get the communication you needed when it mattered most.
I’d really like to dig into what happened here so we can learn from it. If you’re open to it, I’d love for you (or the borrower, if you’re writing on someone’s behalf) to reach out to our Client Advocate team. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re around from 9 a.m. to 5 p.m. CST, Monday through Friday, but if it’s easier to email, feel free to do that anytime.
I work as an electrician in a modular home plant. Have ran wire to hundreds of new homes and thought the idea of me owning one was just in my dreams. Litterly step by step day by day Aaron and his team guided me thru everything without preasure gave me options and answer all my questions. Now that dream is a reality all thanks to veterans united. Thank you will never be enough for all you guys did!
