The whole team was outstanding making evety move as simple and quickly as possible.
My team did an amazing job throughout this whole process, they were on top of making sure I was well taken care of and answered any questions I had or cleared up any confusion I ran into. I would highly recommend veterans United to anyone and have already referred them to a coworker that is in the survive. Thank you to each and everyone, I am very pleased with all of their hard work!
Wow, if anyone would have told me that I would have our dream home when 2018 began, I would have laughed it off! Thank you Veterans United for making something that we thought was a dream come true in less than 2 months! LOL, you have made a believer out of me!
Fantastic group of agents and officers. Always helpful and knowledgeable.
From the first phone call, the process was smooth and easy. The website was great because it helped me stay on track.
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Aron was amazing I would recommend over and over
Excellent process. I would definitely recommend it to everyone interested in getting a home. Thank you so much.
Melissa, the transaction coordinator, was on the ball. I was impressed with her work throughout the entire process. Seems rare these days to find that hard-working employee dedicated to the customers end goal exist, and Melissa is one of them.
The Va loan team are amazing people. They rock.
Second time I’ve used Veteran’s United and it’s been a great experience both times. Awesome people to work with.
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Michael and the whole team did a great job! They were available and responsive even at the random and often outside of normal hours I tended to have questions during. They were extremely prompt and professional dealing with real estate agents and lawyers during a less than normal negotiation and closing and I was never left in the dark about the process when I expressed concern or curiosity!
Best closing I have ever had
I can't say enough great things about my experience with Veterans United. From beginning to end, the communicate and professionalism were awesome. Thank you to my entire Veterans United team. Job well done!
I thought Elizabeth was great. The people who worked with her, not so much. Problems: acting like my realtor was stupid, requesting things that weren’t needed, closing costs that were incorrect. Underwriting was a nightmare. A question about property i had sold close to 20 years ago? We’re getting too deep.This was my 11th property I’ve closed over the years, and it was probably the worst. This was the 3rd property I’d closed with the same realtor, and he’s the best I’ve ever had. He agrees, this one was pretty bad.
Response from Veterans United
Hi Meridee,
I’m glad to hear you felt Elizabeth took good care of you, but I’m really sorry that the rest of your experience left you frustrated. Having been through many closings before, you know what to expect, and it sounds like this process didn’t come close to meeting that standard. I regret that you and your realtor felt disrespected and that things like unnecessary documentation requests, incorrect costs, and a difficult underwriting process made it feel like more of a burden than it should have been.
This isn’t the level of service we want to deliver, and I’d like to learn more about what happened here. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if messages come in after hours.
