Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
I would have liked to get all the paperwork that I needed to do in the beginning instead of little by little
Response from Veterans United
Hey Billy,
I’m sorry this part of the process felt frustrating. Getting paperwork in pieces instead of upfront can be inconvenient, and I understand why that would have been disappointing. I appreciate you sharing this feedback.
Sincerely,
Claire S.
Client Relations Manager
Both experiences buying a home through veterans united have been low stress and loan officer has been helpful!
Working with Jay was one of the smoothest home buying process I've ever experience! I would highly recommend him! Thanks Jay.
I’m a very proud emotional home owner. God bless and thank you
They are the kindest most reliable people to have help you
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Helped me with everything.
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This is my second time using Veterans United, and I can’t express how great my experience was the first time—and even more so the second time. Their team is thorough, quick, and accurate, making the entire process smooth and stress-free. I rarely had to wait for responses regarding paperwork or information, and they were extremely informative and transparent about what was happening every step of the way. Their professionalism, attention to detail, and genuine commitment to helping veterans truly set them apart. I have suggested, and will continue to suggest, Veterans United to anyone looking for a superior lender that delivers exceptional service and results.
They kept me informed and are an "Awesome" team. Very easy to talk to on phone and always had time to explain things that I did not understand. Mr. Derek and Ms. Krista are just super people to work with. Thanks again for all you did for me and my wife. If I am ever in you alls area, I got to come by and take you all out to lunch. Best wishes, Robert Hamilton
The process was as easy as the market allowed, and the resources provided were exactly what I needed to go forward smoothly.
Cost to much and takes wayyyy to long
Horrible experience 😪
Response from Veterans United
Hi Brian,
I’m really sorry this was your experience. Feeling like the process took too long and cost more than expected is incredibly frustrating, and that’s not how it should feel. I appreciate you being honest about what you went through.
Sincerely,
Claire S.
Client Relations Manager
