The team was very helpful, especially our coordinator Derick who helped us close early! The team’s efforts and hard work were very appreciated.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
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We are very impressed on how fast and smoothy Veterans United helped us buy our new house.
I think veterans united along with Charlie and his team were great to me. It is a stressful and long process but I wouldn’t have done it any other way. Thank you from me and my family!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The Team that I deal with is beyond top notch. Always willing to answer any and all questions that I have.
The team of Derek, Ashlyn, the closer and the rest really helped us get through the process. Always responsive and informative. Changes that came along the way, they really took them head on and at an expedient pace, often same day turnaround on items.I have to really acknowledge Derek as he was ALWAYS available! It was truly exciting and appreciated to work with him. We are moved in and just simply grateful.
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Ta’Tianna eland her team were very helpful through the home buying process and were always there for any questions we had.
Jason was very knowledgeable and patient with us as we worked through the underwriting process. He went above and beyond to make sure the deal would go through the way we hoped for. Highly recommend, and i will likely be back again in 20 years or so.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
