They always kept me informed of what was going on throughout the whole process and even if I didn't really something they would always tell me to get something ready just in case it might have been needed later on. Well prepared.
This has been such an easy experience. My team was prompt with all issues and were able to help me understand the process a little better. I will definitely recommend Veterans United to any ex military I know.
This process was nothing but wonderful. Our loan officer and coordinator was stellar and had great communication and was able to get us to close a week earlier than expected. We also arrived to our home and our son had the most awesome package waiting for hin due to the Veterans United team actually treating us like we were a friend rather than a number.
I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.
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Brian Nelson, Samantha Bowman, & Andrew Carter are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!
Outstanding, they told me what I needed to get together for them to process everything, they helped me all along the process and were extremely helpful. Both Celina and Sheila went above and beyond to answer questions and explain things to me when I asked. They are both gems.
Lindsey and the entire VU team were supportive, responsive and amazing throughout our entire buying process - start to finish!
Overall, the loan process itself was relatively smooth and straightforward. Most steps were handled efficiently, and the application process was easy to navigate.However, our experience with the assigned loan coordinator, Samantha Villaire, was extremely frustrating and ultimately the most challenging part of the entire process. Communication was consistently lacking, with long periods of no response and little to no guidance when we had questions or needed clarification. This left us feeling uncertain and unsupported throughout much of the loan timeline.The lack of communication became especially concerning as we approached closing. From start to finish, we were never given a clear understanding of where we stood in the process, and we did not receive meaningful updates until the day before we were cleared to close.Fortunately, another loan officer, Emily Hunkins, stepped in during the final stage while our original loan officer was on vacation. Her responsiveness and willingness to help made a significant difference and ultimately helped us get across the finish line.While the overall loan process was manageable, the communication issues we experienced with the loan coordinator made what should have been a straightforward experience far more stressful than necessary.
Response from Veterans United
Hi Russell,
Thank you for taking the time to share such a detailed review. I’m glad to hear parts of the loan process felt smooth and easy to navigate, but I’m really sorry for the frustration and uncertainty you experienced along the way.
Lack of communication, especially during something as important as buying a home, can make the process feel much more stressful than it should be. Not having clear updates or a sense of where things stand leading up to closing is understandably concerning, and I’m sorry that was your experience. I do appreciate you recognizing Emily for stepping in and helping at the finish line. That kind of support should be consistent throughout the entire process.
Your feedback is important, and I’d really like the opportunity to look more closely at what happened here. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Pleasant to deal with and easy process
