It was very pleasant working with Jamie and Carl on this very extensive process that is when you try to purchase a home. They made it super easy in many ways even when it was time to close on the loan and secure the purchase.
Working with Veterans United was absolutely fantastic. They were extremely responsive, knowledgeable, easy to work with, and provided everything I needed. I would recommend them to anyone.
Just inundated with fees.
Ask for Matt, he is awesome.
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
We were very pleased with every aspect of our experience with Veterans United. Their online process for requesting and producing documents necessary for the loan application was smooth and efficient. Frequent phone updates from VU kept us informed from the start. We closed within 30 days with no glitches. We definitely recommend Veterans United!
My VU Team has been nothing short of OUTSTANDING!
`The team at Veterans United made buying a house simple and very low stress.
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Overall the team was great. My only complaint is a lack of clear communication from Paige. Specifically, what are the buyers responsibilities, what the buyers agent is responsible to submit, and her apparent inability to read an email chain for items that were already submitted or information that was already provided. When I say it's cash held in reserve, I mean it's cash held in reserve and not assets being sold. When the pest inspection and invoice gets submitted, perhaps track that info. To be hones, practicing good closed loop communication would have solved virtually all the problems I had with her. Don't send emails in the blind and just assume...there's a lot of money and effort riding on that email so a follow up text or quick call when you don't hear back isn't a big ask.Unrelated to Paige specifically, but 24 hours is the bare minimum of time to make a large wire transfer. I was able to get that in with about an hour to spare because well, I have a job that doesn't let me sit on hold for an hour to make that happen and frankly, that's taking away from time my clients are paying for. That's not ok. 72 hours is probably more reasonable.
Veterans United’s platform was extremely user-friendly and helped streamline the buying process, making everything much more manageable.
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
My entire loan team has been nothing short of phenomenal. Process was easy on that end.
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I want to thank you all for everything Veterans United did for me. There no way I could have done it without you all. It's greatly appreciated. I could be the post child. Ha ha. 3 years ago, I was prison with dreams and goals. It's only through grace of God that this happened.
The process was just too drawn out, took much longer than I expected.
Things went great. Our questions were answered in a timely manner.My only suggestion would be that everyone that's working with a portion of the loan should show up on the "My Team" page. We had several people call that weren't, so it made us initially question if they were actually legitimate or if they were people who had somehow gained access to our information.
No matter what question or problem i had they took care of it and made the process easy
My team at Veterans United really helped me understand what needed to be done and made sure that all of my questions were answered. Thank you Veterans United!
