Every this was fast , at times hectic but went smooth . 👌
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Veteran United did an amazing job. The team was amazing and helped me with every part of my journey. This is the third time I have purchased a home and this was hands down the best experience I have ever had.
I had an excellent experience throughout my home loan process. The team was professional, knowledgeable, and always kept me informed every step of the way. They made what could have been a stressful experience feel smooth and straightforward. I truly appreciated their clear communication and commitment to getting everything done on time.
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I honestly cannot put into words how grateful my wife and I are with VU. There were so many ups and downs with the loan process and, no matter what, my team was always there to support us and guide us through. Literally, to the very end. I would recommend VU to EVERYBODY who’ll ask.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Appreciate the continued check ins and ease of use.
Everyone that I worked with on the Veterans United Team was friendly, thorough, s d extremely helpful!
I worked a lot with Kris and Caytlin with my initial home purchase and was very transparent about my anxiety. They walked me through every process and when I misheard some aspects of the process, they helped me through keeping within my schedule. They were very diligent and timely with their repsonses to my questions.
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It was a really easy process with a team of people helping you every step of the way. We got from pre-approval to closing in just a month and 2 days.
The VA loan underwriting process is complicated. And you could not ask for better guides through that process than the folks at Veterans United. They kept me informed at every step. They made sure I provided all the information as required. I was pleasantly surprised at the document submission automation at VU which saved me time and cut down on my need to provide what has seemed, in the past, endless copies of bank statements and the like. Very nice. I also liked having a team of 3 folks supporting me from beginning to funding. I highly recommend Veterans United.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Absolutely no question about it, Ross and his team were extremely helpful from beginning to end. The whole loan process was very easy and simple. They did very good, with explaining the process and what was needed.
