A very courteous and professional staff, best possible experience of buying a home.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Outstanding company!! Everyone who I encountered/ talked with provided excellent service, advise and guidance. I would definitely recommend Veterans United!! Excellent team work!!
Aaron Hayes and his entire team took excellent care of us. From the first initial call to the final closing. Were thrilled.
Thank you so much
Mary Anne Barlow and Val Longmore
Kyle was amazing during the entire nearly 2 year long process! He was very professional and makes me confident in his knowledge and that Veterans United has my best interest in heart! Not only would I recommend my entire team, Kyle, Emily, and Karie, to friends but also Veterans United! Thank you for making this a smooth process. As a first time home owner I was nervous, but Kyle answered every question. Karie made moving utilities and such, a breeze!
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I highly recommend Kayla and Lynette, who assisted me with my recent mortgage loan process. Their professionalism, attention to detail, and commitment to exceptional customer service truly set them apart.
Our experience with Veterans United was being excellent. As first time home buyers, we had heard all the doom and gloom about the process. Veterans United made the experience painless and actually fun. Any veteran looking to buy a home should definitely consider Veterans United, you won't be disappointed.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Great customer service and pride in workmanship! Qualities in short supply these days.
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Veteran's United is Highly recommended regarding VA Home Loan's. Spencer, the Loan Officer and his helper's were great! Spencer answered any questions I needed help with. He called me right back every time! Spencer walked me through the process every step of the way which helped me get through the process with ease. Thanks Spencer, you made my application process with Veteran's United Home Loan process a wonderful journey to my 1rst Home!
Matt went above and beyond to make our dream of owning a home come true. Through credit issues, paperwork issues, and self inflicted challenges, Matt kept us on track and optimistic about our home buying experience. I am so thankful for the teams efforts in getting this deal closed.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Veterans personnel are friendly and initially very responsive in a timely manager BUT the under writer portion of the process is really unacceptable. Information should be supplied in a timely manner by the applicant(which it was in every case) and time lines respected and met but the under writer process is not timely for a thorough, in depth review and lacks respect for their deadlines. The information requested is not reviewed in a timely manner nor with any perceptive or knowledgeable review. Information requests for things already submitted suggest they aren't reviewing what they request or they don't have the ability to understand what they have requested.
Mary was very very helpful and was always willing to go the xtra to help me! I was amazed at how quickly my case progressed!! Thank you very much.
