Great customer service skills, great follow up. Overall our team at VU is top notch!
Steve, Kimmy, and the entire loan team were fantastic. Always available to reach by phone when we had questions, as a first-time homebuyer couple. Seamless experience from underwriting side.
Jeff and his crew are extremely efficient by virtue of his leadership.
Veterans United’s entire process was so easy and intuitive. Their online portal made reading and signing documents so quick and painless.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Great service very helpful and respectful
Jon McCarty and Kyle Black were awesome through this process. They are very professional and knowledgeable. They were there for me every step of the process ensuring I had everything that I needed. This was a very smooth and painless process. I highly recommend Jon McCarty, Kyle Black and Veterans United to all my family and friends in need of a VA home loan.
This was my second home purchase and the experience was the same if not better. Extremely professional, helpful and a pleasure to work with. I sought them out because their service was that good.
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Lauren was amazing!!! The whole team was extremely professional, dedicated, talented and nothing short of amazing. I would and will definitely recommend them to any and everyone. Thank you all again for everything you have done and I look forward to more in the future.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Jaime and Richard were a huge help and very quick to answer any questions that I had. They were awesome!
Closing docs were not sent to the title company within the expected timeline resulting in additional time spent waiting on closing day.My boss recieved an email 3 times requesting an employment verification for me after she had already submitted it. To include 2 days prior to closing.
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Veterans United is AMAZING. They made my entire home buying experience a breeze. I was so nervous starting this process, but felt so supported the entire way. Anytime I had a question or needed help my team was right there to help. HIGHLY recommend!
The are great lender and number 1 for a reason, they are trustworthy and provide great service. Mizell Tisdol
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
Great service. Josh was awesome. Everything happened so quickly. The team was great I will recommend Veterans here. I actually recommended a Veteran who already purchased house. Thank you!!
