Very straight forward and simple home buying process for a first time home buyer. They made the process easy for us to understand and communicated every step of the way. They even sent us a gift basket including toys/treats for our pup that we only mentioned once! Between their easy process and Nico's attention to detail, we couldn't have asked for a better experience from this team!
Tim Tallis is very dedicated, and his professionalism is out the roof! Along with the whole team that stock with me until the end of the home buying process. The team assisted me in every possible way I could have needed, and answered every question I had. I had a great experience. A big THANKS. I Would definitely recommend Veterans United.
Veteran's United has made the home buying experience very pleasant! I love the online tools and makes it easy to submit documents and keep myself up to date!
This was our first home buying experience. Neil and the Team made everything smooth and easy. We got everything we wanted and a few things we didn't even know we wanted. It has been an awesome experience!
Agent was always gone. I would email, she would never answer and when I asked why she said rudely, "I can have time off you know".
Response from Veterans United
Hi Frank,
I’m sorry to hear about your experience. Not being able to get timely responses when you need answers during the loan process is frustrating, and it’s even harder when the interaction leaves you feeling dismissed. That’s not the kind of support we want veterans and their families to experience here.
I’d like my team to learn more about what happened so your concerns can be fully heard. If you’re open to sharing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday.
I wanted to personally recognize Andrea. She helped us through some bumps with the title company. She went well out of her way and was always pleasant. She definitely knows how to provide remarkable service. Keep her around. She is an amazing asset. Thank you Andrea, you're great at what you do.
Daren Bodine and his team were excellent. Great communication throughout the entire process. I was being impatient wanting to move into the new house and they all delivered. Started with a 5 September close date and ended with a 21 August close date. Very happy homeowner
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The prices absolutely amazing through our entire process. We couldn’t be happier with the services and knowledge. They made everything so easy and made sure we understood everything and stayed in contact through the entire process!
Jason and Allie were extremely helpful and well informed on the loan process and was able to answer all my questions in a timely manner. I am very satisfied with my services that I received over the last five years, which helped me decide to continue working with Veterans United on my new home purchase.
Ryan Kawelaske and his team were superb! They were friendly, responsive, and flexible. The English language doesn’t contain superlatives that do justice to their efforts and results over the last two months. I will never forget that they were available when needed and always with a smile in their voice and encouragement in their words. Thank you Ryan!!!
We had a negative and confusing experience with another lender who was not looking out for our best interest and Nathan cleared things up for us. Once we decided to use VU we were amazed at the difference. The online portal is very easy to use yet secure and we loved getting our documents in the mail along the way as well. VU is a great at explaining things step by step when you are a first time homebuyer who does not know much about the process.
Fantastic team, best home buying experience we’ve ever had!!!
Superb, best experience with a VA loan officer I have ever had!
They very helpful and also patient with the process . They always return a phone call in a very prompt manner
