This is the 2nd time I have purchased a home using a VA lender. Zach is at the top of my list for loan offices as well as Veterans United. He set expectations from day one and stayed true to all that he promised. He put together a team that made it easy to always have a team member available to talk to when there was a need. The VU portal is also a big help in the buying process. I was able to quickly upload all documents and look for things I needed to complete on my end to close on the desired date. This experience was was refreshing and PEACEFUL comparatively speaking!!! Hats of the my entire home buying team.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
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Veterans united went above and beyond for me and my family, I highly recommend KEN ORDYK!!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
If I could give an 11, I would. The whole team was extremely attentive throughout the entire process
We had a great experience working with Justin during our refinance process. From start to finish, he was incredibly knowledgeable, responsive, and genuinely committed to helping us secure the best possible outcome.Justin took the time to clearly explain every step, answered all of our questions with patience, and made what could have been a stressful process feel smooth and manageable. His attention to detail and proactive communication gave us confidence that everything was being handled correctly and efficiently.What really stood out was his dedication to finding the best rates and terms for our situation. We truly felt like he had our best interests in mind every step of the way.We highly recommend working with Justin if you’re considering refinancing or need guidance with a loan. His professionalism, expertise, and care made all the difference.
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Working with Veterans United to buy our home in New York was an outstanding experience. The team was professional, responsive, and truly cared about helping us every step of the way. They made a complicated process feel simple and stress-free, always taking time to explain things clearly and keep us informed.We couldn’t be happier with the support we received and highly recommend them to any veteran or military family. 10/10 experience!
Great to work with made buying a house easy
Our home buying experience with Veterans United was incredibly thorough, and although complicated at times, as is every real estate transaction, we were guided and advised every step of the way. Any questions or misunderstandings we had were answered immediately and there was alway someone available with friendly encouragement, as well as the help we needed to see the process come to fruition. We will always be grateful to John and the entire team, and we are so thankful to finally be in our new home.
It was the most easy and incredible home buying experience we've ever had! If this went to 11 I'd give an 11!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
It was an awesome experience working with the whole Veterans United Team! Heidi went above and beyond with her assistance walking us through the buying/ lending process. She was beside us every step of the way to make sure the whole process was completed successfully. Heidi and her team also sent us gifts for our 2 cats. I would definitely work and recommend Heidi to anyone I can. Job well done Heidi, thank you again for working with us for buying our lovely home! YOU ROCK!!!!
