Max, Eric and Andrew are all great. I have worked with Max and his team for years. They are always professional and extremely knowledgeable. This is my second mortgage with VU
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
We are so grateful for our VU team. We ran into a number of snags throughout our selling/buying process, but Andrew, Mirza & the team were committed to getting our family into our home. They were extremely communicative and answered all our questions along the way. As we were moving out of state, they also helped us locate utility providers!
Max, Natalie, and the team were fantastic and made the process very easy! 10 out of 10 would recommend!
My realtor staci was wonderful kudos to the team n all ur held ur whole team r my heroes peace
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
Communication by the VU team kept us well informed throughout the entire home buying process. Thanks again Vetrans United!
Communication was great. No issues at all.
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great experience, always there for any questions. Helped me all the way through my process.
I appreciate Weiwei and Phil going above and beyond to help us with our first home purchase. During the initial search, checking on homes we were interested in and making the arrangements for viewing.
Phil made us feel very comfortable from our very first meeting and showing, up into the purchase of our home. Phil being "Local" was a plus.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
I paid all this money for inspections that didn't get done. The day we moved into the house the ac isn't working and we have been dealing with that. Then we paid for a re inspection that obviously didn't get done.
Response from Veterans United
Hi Jerimiah,
I’m really sorry you’re dealing with all of this, especially right after moving in. It’s upsetting enough when something like the AC fails on day one—but it’s even more frustrating when you’ve paid for inspections and re-inspections that were supposed to help catch issues like that.
I know how much trust it takes to get through the homebuying process, and it sounds like you were left feeling like that trust wasn’t honored. That’s not okay, and I want you to know we take this seriously. While VA appraisals are designed to assess value and meet certain minimum property requirements, they don’t replace a full home inspection—and I’m sorry if that part of the process wasn’t clearly explained or followed through on.
I’d really like the chance to look into your file and see what was ordered, what was completed, and where things might have fallen through the cracks. You can reach my team directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and happy to talk whenever it’s convenient for you.
Working with Todd and Drew were great. They made the loan process real smooth
