Bill Stoldt was phenomenal. He explained everything for us and answered every single question I had as well as our different options. He was available whenever we needed and worked around my schedule as someone who works overnight. He had our best interests at heart and was genuinely happy to help. I could have not asked for a better advocate through the process of buying a home.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
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Getting the job done in a timely and efficient way.
Lindsey James was an amazing loan officer to work with. She stayed on top of everything and made this the most painless home buying experience I’ve ever had. Her communication was excellent and eased our mind any time we had a concern. I will work with her again any day of the week. Thanks again for all your help Lindsey and VU team!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Jake was such a pleasure to work with throughout the entire process! We had a bad experience with a different broker and Jake made this experience very clear, easy and quick! The whole team was a joy to work with and when the rates fall, I won’t hesitate to reach out to Jake!
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Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Rick and his team have done an outstanding job in guiding me and my family through the process of owning our own home. I have been contacted by several other lenders offering better deals but with Veterans United I trust they have our best interest in mind therefore VU has my loyalty.
The team was great everyone was super responsive and worked with us incredibly well! Would rate them at an 11 if I could!
This is my THIRD purchase with VU. They’re honest and they communicate quite a lot. Be kind with them and they’ll set you up!
They help everything keep moving they always where communicating almost daily I and my wife would both highly recommend them this was my second time using veterans amazing people to work with
