As a a FSBO buyer, VU made the process seamless. My entire VU team was very responsive and communicated their requirements and needs effectively. Special shout out to my loan officer Evan Mehuys! He worked with us every step of the way and went above and beyond to ensure we made smart decisions in the process. To me, this was not a requirement, but shows the commitment of VU staff. I will absolute use VU when we make a future purchase. Thank you for helping our first home become a reality!
Very professional and knowledgeable company. Their understanding of policies and procedures took stress away from our family every step of the way. We couldn’t be happier!
Communication was on point with everything. Very informative on questions asked.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Clayton and the whole team were awesome.
I had no idea what I was doing and they helped me every step of the way.
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I would definitely recommend
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
As this was my first home buying experience, I don't think I could have asked for a better loan officer. Alex was great. He was quick to answer all my questions and helped explain things in a different way to help me understand the process. I had a panic moment and Alex was able to talk me down. I had applied with Veterans United many years ago but my credit history was horrible. But when they called to tell me they couldn't do it they also told me what I needed to do to get there and I was able to build on my credit AND myself to get to this point. I appreciate everything Alex and his wonderful team has done for me and making sure I was ready and prepared. Thank you for helping me provide a better future for my family.
Tyler and his team were amazing
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They are knowledgeable of the in and outs of there jobs they are very professional employees
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
we were very new at process, but never felt disrespected and always felt very helped
