The communication and follow-up from Aaron and his team was amazing.
Love the gift box.
Helped me get the best deal and best percentage possible. Made every crystal clear and answered all my questions no matter what! 10/10 would recommend
The only item I would ask is you improve full disclosure of all fees. The VA funding fee was a surprise I did not know about. It is a simple full disclosure suggestion.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Very smooth process, great customer service, I felt very comfortable with each team member.
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Could not ask for a better first time experience and a better loan team. Thank you so much!
David and his team were amazing. They communicated very well, and kept me in the loop throughout the entire process. Would highly recommend
This was my second time working with Jerry and his team and they were outstanding both times. Things were smooth and seamless. Whenever I had a question Jerry and his team were there to answer. They told me what I had to do and had no issues. Highly recommend Veterans United and especially Jerry.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Scott and the team are great. So thankful for them!
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Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
