I'd like to thank not just the team who handled my account, but also the entire Veterans United organization for the work you do to take care of our veterans. I very much appreciate everything you do for all of us. Thank you so much!
It really help active Duty and veterans
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Abbie Maislin was incredibly responsive and kind!
I would highly recommend Veterans United to anyone!!!
Great experience, this is my second time using Veterans United for a home loan. Quick and painless.
Veterans United have top tier loan officers! My advice to anyone using veterans united is to ask as many questions it takes for you to be confident in there service! Home buying is a big step! I feel right at home with veterans united!
Thank you all so much for helping us with this loan. We were able to reduce our interest rates and had a great team to help with this entire process.
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The crew was very helpful in getting our loan done and processed.
Wow! Where do I begin… Just blown away! I feel blessed to have worked with such truly amazing caring professionals. My loan officer Shawn Glover, bless her heart. She was stuck dealing with a veteran who has bad anxiety issues and depression. It’s like she knew me personally, she knew what to say, how to say it, and was always spot on! She led her team in a way that they could flourish on there own but if she needed to step in and calm the situation she would do so immediately. Our fur baby had got out when we had constant snow for 2 days, needless to say I was a basket case. She offered her support talked about her own experiences with her dog and was genuinely concerned. Our fur baby did come back on the 4th night. So, if your a veteran or ANYONE looking for not just someone but a group of people who genuinely are about your experience and can walk you through step by step in this CRAZY housing market, PLEASE look no further…. Veterans United all the way! And Shawn, Thank you! from the bottom of my heart. May God bless you and your family! Saul
This was the worst experience in my life from day one. After we were halfway through the process it became common for mistakes on their part. I had to constantly talk with Josh regarding him adding on additional cost to my loan without explaining it to me. Only when I brought it to his attention was it corrected . I felt that as a veteran I was treated like nothing. Please don’t use Veterans United. There is little to know transparency. Very disappointed right up to the closing day.
Response from Veterans United
Hello Jacqueline, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
