From start to closing, the process was made easy by VU and I’m so happy I chose to use them.
Outstanding, professional service for my special VU Team!
Kyle Gardner and his team did a phenomenal job of informing me how the refinance process would work and let me say it was very simple. Things happened as he said they would and he helped me look consider all options for our refinance. I would recommend them in a heartbeat.
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Thanks
The whole team makes the process absolutely painless.
Everyone was super friendly and provided a professional service
All hands involved were courteous and professional.
I am very disappointed at the end of this process. Unhappy on how Veterans United representatives acted when trying to close on my house. VU and the builder keep blaming one another on a document VU said can't sign which delayed my closing 3 weeks. Now a month later I am dealing with an issue that should have been fixed that was caused by VU and my realtor Delanie is the one who spotted the issue. I will never recommend this company to any fellow Veterans of mine. To have the word veteran in your company name and not do everything in your power to help the veteran is ridiculous.
Response from Veterans United
Thank you for taking time to communicate your feedback, Marko. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Your comments have helped us consider ways to influence third parties and help improve communication with one another. If you wish to share more information, then please feel encouraged to contact us for further support.
Clint has helped with my financing 3 times now, and I could not recommend anyone more hightly
Easy
The overall process was seamless. The loan checklist was very helpful, it helped me stay on track to get documents turned in on time. Thank you Veterans United!!
I almost entered into the conversation skeptically. but as I spoke with Shawn, my skepticism waned and I grew more comfortable and more enthusiastic for working with Veterans United. As we moved ahead, Cara was also instrumental in keeping the focus and putting together all the pieces of the puzzle. She is patient and tenacious. And I know because I tried her patience once or twice. She responded professionally and kept me updated and on track. Between Shawn and Cara, I could not think of a better team. Each have and fill their roles and between them no detail is missed.Thank you Shawn. Thank you Cara. And that you Veterans United. Great job!
