Choosing Veteran's United Home Loans was an eye opening experience! From the Senior loan officer down to the Realtor, my loan process was easy! They were very helpful! They guided me through the whole process.I really appreciate everything they did! Thanks Veterans United!
The housing market in 2021 is very challenging. When I called Veterans United the first time I had a low hope to be approved for a mortgage loan amount that allows me to get the house I wanted. Jonathan was very professional, he understood my situation and did all that it takes to preapprove the amount I need to get the house. He was following up and kept me updated with any changes. I think making that call to veterans united was the best decision I made in 2021. Thank you all
The entire home buying process was made easy and as quick as possible. I’m thankful for the assistance and would absolutely recommend their service to another vet.
Overall a great experience and I would recommend Veterans United and Mike to all my friends.
TOTALLY POSITIVE. WE ALWAYS KNEW EVERYONE WAS 100% WORKING FOR OUR SUCCESS.
My only regret is that I didn't find veterans United a long time ago. The ease and simplicity of contacting them and navigating through any questions or concerns that I may have had regardless of the stage of where I was in the loan process is exceptional. This company truly is a step above the rest. In a Time where we need to be able to trust one another veterans United definitely helped me reinstall that trust between homeowner and mortgage company.
This is honestly the way to go when seeking to purchase a house. I like the quality, the organized manner they go about when doing business. How they guide you step by step. It was a positive experience.
They have a system in process which is under constant review and
keeps your loan application right on target.
Not at one point during the process of purchasing my home did I not what was going on or not have someone from the Veterans United team to answer my questions. That's really all I could ask for.
I would say if you want it! Veterans United can get it done.
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Working with Veterans United was seemless! They made everything so easy and comfortable. I guarantee we will be using them for any future home buying needs!!
If you use a Veterans United, be prepared to have your time respected. Be prepared to have a competent and friendly team that will help you through the entire homebuying process. We got a house that we wanted, in an area that we liked, for a reasonable price in a competitive market.
Lack of communication with the buyer with last minute or I call and leave a massage and never got my call back to resolve an issue. Sarah did this number of times.
Response from Veterans United
Hi Casey, it is important for us to understand your point of view and promote mutual understanding. While limited communication is never ideal, it was reassuring to know that your whole process was not lacking. Providing clear and effective communication is a top priority throughout your entire process and we understand that we missed that in your experience. Thank you for discussing this with a member of our client advocate team so we may learn how we might improve as part of our commitment to providing outstanding customer service. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.
The MyVU page made the whole process simple and easy.
