Communication needs to get better before the final amount is presented. Options needs to be discussed and made aware of.
Response from Veterans United
Thank you for your feedback, Charles, and we are sorry if the communication was not up to your standards during your recent home purchase. We do ensure loan estimates are sent early and often throughout the process, and we strive to make sure all our veterans' questions are fully answered. We understand we cannot change what has happened, but our Client Advocate Management Team is available to answer any outstanding questions and resolve any concerns. We are committed to learning from our mistakes, and we invite you to be a part of the process.
I loved working with u guys ur the best
Veterans United Weldean Summerset thank you soooo much for my first house and the opportunity to get this house thank you, thank you, thank you. Many blessings for my team of Veterans United members.
Matt and his team were phenomenal! They made my first home buying experience a breeze! Would recommend them to everyone!
Veterans United overall was a very friendly and supportive company. They worked with me to get the budget I needed for my dream home. I truly appreciate all that they have done for us and getting our dream home!
Michael was great, she helped and was the glue that finally held the loan together. The rest of the teams deserves coaching
Response from Veterans United
Thank you for your honest feedback, Jonathan. We always appreciate hearing how we can improve for the veterans we serve. If you have any additional details you are willing to share, please contact a member of our Client Advocate Management Team. We are committed to continuously improving our service and processes.
Great team that took good care of us and actually allowed us to close on our house in less than 3 weeks. Fastest closing I have ever seen!
Great experience. Everyone was very helpful, very knowledgeable, reachable through phone, text, email, answered all questions or concerns either right away or within 2-3min, the application was easy to navigate, overall it was a very smooth process. Great team, thank you.
I believe everything was good until Sarah Motley went on vacation, or just had time off. She evidently did not share with the lady that took her place info and some had to be repeated 2 or 3 times. Maybe things were lost??? Anyway it seemed I had to send alot of things more than twice. And closing, oh my, it took forever to close. And even now after closing, we are still not able to get into the house that we bought. ( I realize that's not you guys fault) but it has been one disappointment after another. Maybe I'm just getting old, but when people can buy a car or truck in one day, it seems like it should be a lot easier to buy a house in less than a few weeks unlike how long it took us ???I'm sorry if this is offensive , I really hesitated to do this survey at all. Seems like we did all the work and all you guys did was give us orders to do more. I'm sorry but I would refer my family and friends to some one who is faster and more capable of being helpful to us. Sorry. No number 10.
Response from Veterans United
Leon, we value your feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to providing outstanding customer service.
Jeremy, Allie, and Stephanie Vossen were amazing. I’d highly recommend them for anyone trying to buy a home, especially with the VA loan. They were always available and working for us to make sure we got everything taken of and made less stressful for my wife and I.
Overall, it was a really fast & smooth process. I highly recommend Veterans United! Thank you
Chris and Jackie were very professional, organized and friendly. They led me through the loan process and made it very easy for me. I have already recommended Chris to one of my friends and I will continue to recommend him to any friend seeking a home loan. Thank you very much for getting us into our new home.
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Thank you Veterans United for looking after my husband and I’s best interest. We are grateful that you are helping Veterans throughout the nation and their families, I don’t think we could have done it without you. My husband reflected on all the challenging days/nights in the military and said it was all worth it.
I have 1000% confidence in this team. Truly great people.
For over a year I had been working with veterans United to get a home loan and the perfect home to align. We officially found the home of our dreams and moved in, in less than 30 days. I cannot thank my Veterans United team more than everything that they did for us. Thank you for making me a first time home buyer.
I cannot fully express my/our gratitude at how VU handled our unique needs to get us into a home, with full acceptance of my husband's disabilities from his time in service. That made all the difference for us and we would absolutely reccommend VU to other veteran families looking to use a VA loan to buy a home. VU respects Veterans needs & the ADA. Thank you to our whole team, we remember you at this first Thanksgiving in our home with tremendous gratitude.Richard and Sarah Edge
I moved into the home as a rental 13 years ago. Way back then I decided that I wanted to purchase the home and started working towards that goal. It took time to build credit and my income up, and as the years went by I began to wonder if I would ever get there.
Honestly, I expected to hear bad news when I applied for a home loan. Shawn, Kayla, and Natalie made sure that I stayed informed and calmed my fears about the process. Rather than dealing with a bunch of problems and delays, we went from my first inquiry about eligibility to closing on the home in just over 10 weeks without any significant delays. It felt like we had closed almost before we began, and all along the way the Veterans United team made sure that we stayed on target.
Veterans United is the lender I'd recommend to anyone looking to buy their home.
