Everyone was amazing and I will definitely recommend veterans united to anyone who ask. My only somewhat issue was the first person I spoke to was Dane and he was great but somewhere along the line I was switched to Jake and he was great but it was kinda confusing especially when you’re getting use to and comfortable talking with someone and then they kind of pass you off to someone.
To start off I’d like to say this was one of the most painful lenders I’ve ever chosen to use. The loan officer was more of a car salesmen than someone trying to get my refinance closed out. But really the person who I’d say was very unhelpful was Michelle Zeller. Not only did it seem like she was apathetic the entire process. Her and Jeff would not answer the phone. Instead id usually get a text reply or a “sorry I didn’t even see your message on the phone”. Then when I’d ask if there was anything I needed she would say “well I need some stuff from your HOA and the title company. But I haven’t heard back, maybe you could call?” Really? Me call? I’m fairly certain by the way that she would not reach out to anyone by phone. Judging from when I called these companies. They referred to her emails. Which never received certain emails she claimed to me to have sent to them. But a 45 day close that I asked to have moved as quickly as possible turned into a 52 day close for what seemed like no reason other than them not trying to get anything done faster than their 9-5 required. TLDR they moved slowly, didn’t answer the phone and I’m fairly certain gave me the run around when they finally did respond to me. The reason I didn’t not give a 1/10 is because it closed and I didn’t have to start the process over.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how stressful this refinance felt for you. When you’re trying to move things along quickly and you’re not getting the communication or clarity you expect, it can make the whole process feel much harder than it should. I understand why the delays and difficulty reaching the team left you so frustrated.
I’d really appreciate the chance for my team to review what happened and make sure your concerns are fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your experience. I’m here if you’d like to walk through it together.
If you qualify for a home loan these guys will make it happen! Joel was top notch! Always took the time we needed and listened to every concern or question we had! Extremely nice and professional man!
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This experience was magnificently efficient, pleasant and incredibly informative! Everybody was extremely professional and patient with me. I've never done anything like this before, but I can't imagine doing it without the help of such a fine group of people.
I just love the team that worked with me and my wife they were extremely helpful - friendly I thank everyone very much we are extremely happy with our house if I hear of anyone needing a VA loan I will recommend this team you all have a very merry Christmas and a Happy New year
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Absolutely top notch guidance and communication from each team member I dealt with. The main thing I forgot was to have consistent patience with the process; especially with repeat questions/clarification if there is an unusual situation with your move.Thank you to David, Chris, and everyone else that helped us through this process!!
The entire process from applying to closing was extremely easy. The team was attentive to all aspects of owning our first home, from running numbers for us, to finding the best insurance and even getting set up with utilities, just to name a few. Using Veterans United I don't see how you could be disappointed.
The people at veterans United are very helpful and thorough in their process. I am very happy with the results.
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The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
We found the process with Veterans United to be seamless, efficient and supportive. Everyone was willing to answer our questions in a timely manner. We highly recommend Veterans United and if needed would utilize their services again.
