Great people to work with! I recommend VU 100%
I have an excellent experience
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Delightful to work with, very proactive with excellent communication.
Ben is literally the only reason I came back to get a loan with veterans united.
The absolute best decision going through Veterans United. ANY questions I had they answered and put my mind at ease. They made the home buying process simple and easy.
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Experience first-hand why 376,192 homeowners give us a perfect score!
Jeremy and his team were amazing to work with. We had more hurdles trying to get this closed than one could imagine. Mostly issues on the DOD or VA side of things. Jeremy just stayed on top of everything and we worked thru them. From me and my family, Jeremy, you are more appreciated than you know. Even the sellers realtors said you were great to work with.
Thank you for my new house keys!
Paul Farnam is awesome to use And his team
Chelsea was outstanding. She worked hard to earn my business and went above and beyond to give us the best deal. She was personable, responsive and took the extra steps to make the process smooth and special.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Nick made everything so easy and informed us the whole way through.
Outstanding service and communication throughout the whole process.
Made buying a home very reassuring. Provided much support
The team, the process, and the overall time spent was incredible. Everyone was not only helpful but more so patient and broke everything down to help me through the process.
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Experience first-hand why 376,192 homeowners give us a perfect score!
Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Mike is the best. He went above and beyond to make it happen quickly and correctly.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
My loan officer Ben Choi did not communicate well. Went on vacation/leave and put someone in his place that wasn’t licensed, and could not answer questions. Mason Radcliffe was terrible as well. All over the place. Had to beg to receive phone calls from both. Didn’t give me the correct cash to close until signing day, and even then it was still wrong. They ruined my first home buying experience.
Response from Veterans United
Hi Lindsey,
I’m really sorry to hear how this experience impacted your first homebuying journey. This should be an exciting milestone, and it’s frustrating to hear that communication issues, lack of availability, and unclear information made it so difficult.
Not being able to get timely responses, especially when you have important questions, can feel incredibly discouraging. On top of that, receiving inconsistent or incorrect details about your cash to close adds another layer of stress that shouldn’t happen. You deserved clearer guidance and more reliable communication throughout the process.
I’d really like the opportunity to look into what happened here and better understand where things broke down. If you’re open to it, please reach out so I can help and make sure your concerns are fully reviewed.
You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Great experience !
