`The team at Veterans United made buying a house simple and very low stress.
Overall the team was great. My only complaint is a lack of clear communication from Paige. Specifically, what are the buyers responsibilities, what the buyers agent is responsible to submit, and her apparent inability to read an email chain for items that were already submitted or information that was already provided. When I say it's cash held in reserve, I mean it's cash held in reserve and not assets being sold. When the pest inspection and invoice gets submitted, perhaps track that info. To be hones, practicing good closed loop communication would have solved virtually all the problems I had with her. Don't send emails in the blind and just assume...there's a lot of money and effort riding on that email so a follow up text or quick call when you don't hear back isn't a big ask.Unrelated to Paige specifically, but 24 hours is the bare minimum of time to make a large wire transfer. I was able to get that in with about an hour to spare because well, I have a job that doesn't let me sit on hold for an hour to make that happen and frankly, that's taking away from time my clients are paying for. That's not ok. 72 hours is probably more reasonable.
Veterans United’s platform was extremely user-friendly and helped streamline the buying process, making everything much more manageable.
My entire loan team has been nothing short of phenomenal. Process was easy on that end.
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The process was just too drawn out, took much longer than I expected.
Things went great. Our questions were answered in a timely manner.My only suggestion would be that everyone that's working with a portion of the loan should show up on the "My Team" page. We had several people call that weren't, so it made us initially question if they were actually legitimate or if they were people who had somehow gained access to our information.
No matter what question or problem i had they took care of it and made the process easy
My team at Veterans United really helped me understand what needed to be done and made sure that all of my questions were answered. Thank you Veterans United!
Maggie the Loan Officer was very nice and friendly!!!! You helped us a lot through the process of purchasing a home! Thank you Maggie
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The most caring one on one team of people that I would call friends. Each step taken to complete my purchase was very thorough. Not once but a couple of times during my experience to purchase was a 100 percent joint effort. Thank you so much.
You kept an individual on our team that I did not want. She was a horrible communicator and her presence added stress to our experience. Kathy Moning is a determent to your company.
Response from Veterans United
Hi Michael,
I’m really sorry to hear that part of your experience with us was made more stressful because of a team member you weren’t comfortable working with. That shouldn’t have happened. If you shared those concerns during the process, we should’ve taken them seriously and done more to adjust our approach. Buying a home is stressful enough without having to navigate communication issues on top of everything else.
I want you to know your feedback is being taken seriously and will be shared internally. No one should feel unheard or unsupported during such an important time in their life, and I’m sorry that’s how things felt on your end.
If you’d be open to discussing your experience further, I’d really appreciate my team having the chance to learn more. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
We had a good experience with VU. They were always there to answer our questions and concerns.
The whole team was on the same page. They reached out to follow-up, to give me reminders, and care for the things that I would need for a new home and new area.
