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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,520

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Jeff Beasley

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend
headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

3.5 out of 5 Stars
Would Recommend

if there are still things to accomplish (IE Closing Docs) do not have the To Do list claim everything is complete. If we see that, and physically sit down in a lawyers office for closing, it is assumed all documents to include closing documents are complete at that time. I shouldnt be finding out nearly a month after closing that there were more documents to sign for closing that conveniently were not part of the closing documents at the lawyers office.

headshot image of Erica Haynes

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend
headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

It amazes me how United veterans home loan worked together with the realtor, and all other aspects of moving as far as advice on changing addresses, getting your utility set up, getting
cable and internet services set up. They understand the home buying process and all of the tangents that come with that process and help guide the purchaser throughout the process. I couldn't have been more happy with my experience.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Brian Schmidt

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

As a first time home buyer the team made it very easy to get everything needed done and done correctly. Much appreciated for all the help with the next chapter in my life.

headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Brandy Clarke

Loan Officer: Brandy Clarke

NMLS# 2116675

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
Would Recommend

After being turned down by another main-stream lender for having student loan debt, Veterans United was able to get me financed and in a home with professionalism, ease and efficiency. I am truly grateful to Nick, Kyle, Kathy & Chris for their ongoing support and assistance throughout this process. The Veterans United team is first rate!

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend
headshot image of Forest Nenninger

Loan Officer: Forest Nenninger

NMLS# 1284729

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

4.5 out of 5 Stars
Would Recommend

Easy, streamlined process. Almost entirely conducted online.

headshot image of Winsor Cooper III

Loan Officer: Winsor Cooper III

NMLS# 317950

0.5 out of 5 Stars

You never really know how what being a victim of something is like until it happens to you. When undergoing this process I feel I was continuously ignored by my home team this entire home buying process. There was little to no communication during the month of June when I was going to be in port (I am active duty navy transferring in the upcoming months after deployment). When July came and I communicated that we were going underway and would be out of communication range I was flooded with emails and documents to sign even though I expressed I would have no means of doing anything home buying related while I was gone. It was not suggested to me to get a POA or give my POA bank account/personal document access. I tried being communicative as possible and after a certain point my realtor asked to be cc’d on all emails to prove I was providing documents that they said were missing from my file. I think that the amount of oversight that I got from my home loan team was disgusting. My POA would login having never operated the website and easily find documents that were “missing”. I feel that’s rudimentary skills for being a home loan officer. The team I was given was sorry.I would never suggest Veterans United to anyone. I feel I was discriminated against as a black women trying to buy a home in a nice area. When I brought a home before it was in a redline district. And my loan process was literally flawless. I had a new born and a toddler at home and was not stressed at all. But while trying to deploy and while using a veteran company I experienced the biggest headache.

Response from Veterans United

I am sorry to hear your home buying journey had been a difficult one Diamond. Veterans United Home Loans takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. If you would please contact my Client Advocate team for more research into what happened. My team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com. Please reach out to us so that we can work to improve for you and our future clients.

5 out of 5 Stars
Would Recommend
headshot image of Shannon Cantoni

Loan Officer: Shannon Cantoni

NMLS# 1078335

5 out of 5 Stars
Would Recommend

We will definitely recommend Veterans United Home Loan, Terri Behrens and Betsy Thomson to all our friends and relatives who are planning to buy a house in the near future.

headshot image of Terri Behrens

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

If anyone is looking to buy a house I would definitely contact Veterans United first and get a pre-approval which will give you a leg up on your house hunting.

headshot image of Kelly Tolster

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend
headshot image of Ryan Madison

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend
headshot image of Justin Lucas

Loan Officer: Justin Lucas

NMLS# 2026793

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bass

Loan Officer: Kyle Bass

NMLS# 1960368

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

More Reviews

See all 430,520 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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