if there are still things to accomplish (IE Closing Docs) do not have the To Do list claim everything is complete. If we see that, and physically sit down in a lawyers office for closing, it is assumed all documents to include closing documents are complete at that time. I shouldnt be finding out nearly a month after closing that there were more documents to sign for closing that conveniently were not part of the closing documents at the lawyers office.
It amazes me how United veterans home loan worked together with the realtor, and all other aspects of moving as far as advice on changing addresses, getting your utility set up, getting
cable and internet services set up. They understand the home buying process and all of the tangents that come with that process and help guide the purchaser throughout the process. I couldn't have been more happy with my experience.
As a first time home buyer the team made it very easy to get everything needed done and done correctly. Much appreciated for all the help with the next chapter in my life.
After being turned down by another main-stream lender for having student loan debt, Veterans United was able to get me financed and in a home with professionalism, ease and efficiency. I am truly grateful to Nick, Kyle, Kathy & Chris for their ongoing support and assistance throughout this process. The Veterans United team is first rate!
Easy, streamlined process. Almost entirely conducted online.
You never really know how what being a victim of something is like until it happens to you. When undergoing this process I feel I was continuously ignored by my home team this entire home buying process. There was little to no communication during the month of June when I was going to be in port (I am active duty navy transferring in the upcoming months after deployment). When July came and I communicated that we were going underway and would be out of communication range I was flooded with emails and documents to sign even though I expressed I would have no means of doing anything home buying related while I was gone. It was not suggested to me to get a POA or give my POA bank account/personal document access. I tried being communicative as possible and after a certain point my realtor asked to be cc’d on all emails to prove I was providing documents that they said were missing from my file. I think that the amount of oversight that I got from my home loan team was disgusting. My POA would login having never operated the website and easily find documents that were “missing”. I feel that’s rudimentary skills for being a home loan officer. The team I was given was sorry.I would never suggest Veterans United to anyone. I feel I was discriminated against as a black women trying to buy a home in a nice area. When I brought a home before it was in a redline district. And my loan process was literally flawless. I had a new born and a toddler at home and was not stressed at all. But while trying to deploy and while using a veteran company I experienced the biggest headache.
Response from Veterans United
I am sorry to hear your home buying journey had been a difficult one Diamond. Veterans United Home Loans takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. If you would please contact my Client Advocate team for more research into what happened. My team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com. Please reach out to us so that we can work to improve for you and our future clients.
We will definitely recommend Veterans United Home Loan, Terri Behrens and Betsy Thomson to all our friends and relatives who are planning to buy a house in the near future.
If anyone is looking to buy a house I would definitely contact Veterans United first and get a pre-approval which will give you a leg up on your house hunting.
