The guy that helped me when I initially was contacted by veterans United, his name was Austin. He was incredibly helpful and professional. He (much like Jeremy) gave me very concise and transparent feedback for all of my questions and offered information that I hadn't even though to ask but was very helpful to the decision making process. Huge shout-out to Austin.
Great team and would recommend them to anyone looking for a great lender.
For someone who was scared to buy a house because I knew nothing, the amount of help felt as if I’ve bought many houses before. Everyone was so helpful. Highly recommend and will be referring all veterans.
Great team of professionals !
*****
From the very beginning of the refinancing process to its successful conclusion, Veterans United Home Loans has proven to be an exceptional company that truly understands and prioritizes the needs of veterans. Their commitment to excellence and unwavering support made this journey smooth and incredibly reassuring during a challenging time for my family.The entire team went above and beyond to ensure we felt supported every step of the way. Their professionalism, patience, and dedication to answering all of my questions—no matter how frequent or detailed—were nothing short of extraordinary. Even as I sought updates weekly, they maintained their courteous demeanor and provided clear and timely responses, easing my anxieties and building my confidence in the process.
What sets Veterans United apart is its genuine care for veterans and their families. They don’t just treat you like a customer; they treat you like family. They understand the unique challenges veterans face and work tirelessly to provide solutions.Their efforts have had a profound impact on our lives, helping us achieve a sense of financial relief and stability.
Thanks to the incredible team at Veterans United, my family and I can now move forward with peace of mind, celebrating the holidays and welcoming a fresh start to the New Year. If you are a veteran seeking a company that truly puts your best interests at heart, look no further than Veterans United Home Loans. They are simply the best in the business.To the fantastic team at Veterans United:
Thank you for your outstanding service and for being a beacon of hope for veterans like me. You have made a lasting difference, and I am forever grateful.Warm regards,
Chanra and the Ngin Family
The team was very professional. Thank you. It’s my pleasure to work with you. Thank you.
We would recommend VAU to anyone looking for a home loan!
The entire team was kind, responsive and professional!!! We found the whole process intuitive, poised and professional. I have had 14 closings in my life and this was by far the easiest!
From the start the Veteran United Team I was placed with has had my back the entire process. Communication and detailed plans to ensure I transitioned into a home was not stressful. It was educational and put into terms that were understandable. There were times when documents were looked over 3 times to ensure they were correct as well as ensuring I was getting the best deal for my home. Twice the rating was dropped which made the wait worth it. After a month of anticipation and family/friends encouragement, was finally able to have my home, just in time for Christmas, which made this even more special!! Can not thank Veterans United enough!!!
I’ve had such a great experience working with my veterans United team- Chris/Drew/Sara/Miranda. Everyone was super helpful, prompt with responses, and pleasant to work with. I’m forever grateful for there help to make this new move/purchase so seamless.
This team of people made my buying experience special...I can't praise them enough...As an Army Veteran I needed this process to be stress free as possible and they made sure they did that for me...
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I thank everyone who helped me in this process of buying my home they did an excellent job. Being able to handle everything that was needed to be done. They made the process of buying a home seem less stressful and smooth. I appreciate the hard work they put in for my loan and I will definitely recommend them to my friends and family.
Went faster than originally anticipated, which was great! Everyone working together to get it done.
HORRIBLE customer service. Keeps you in the dark until the deal is closed. You will have no idea how much extra money you are spending and why. Zane will describe them as "Closing costs". He will be very unavailable through the process except for in the beginning and in the end. Zane is taking advantage of military men & women. He will not walk you through the process of purchasing a home loan. He will claim limited phone service or ability to talk on the phone while you are abroad, that is his excuse! Him and his team will only send text messages, very weird method of communication while purchasing an expensive loan. Do yourself a favor and reach out to other mortgage companies, check out their VA loans and interest rates, before you buy with this guy!
Response from Veterans United
Hi Adam,
I’m really sorry to hear about your experience. It’s upsetting to know you felt kept in the dark during such an important process and that communication left you feeling unsupported. Buying a home is one of the biggest financial decisions most people make, and I completely understand how frustrating it must have been to feel like you weren’t getting the clarity and guidance you deserved.
Your concerns about communication, especially while being abroad, are valid. It’s clear we didn’t meet your expectations in keeping you informed or making the process as smooth as it should have been, and for that, I sincerely apologize.
We take this kind of feedback seriously and would like to look into what happened. If you’re open to it, please reach out to my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We want to learn from your experience to ensure future borrowers feel fully supported and informed every step of the way.
