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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,166

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,166 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Thank you to the entire staff at UV. You made our home buying experience easy.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

3.5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend

Veterans United was very professional from start to finish

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

My wife and I were very informed and Mark Sexton helped us improve our first home buying experience!

headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

4.5 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

just a final thank you to Veterans United and Mary Ann Langdon for all you did to help us get our new home.

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend

Wow! Veterans United was amazing. They were on top of everything and communicated with my wife and I so that we had no surprises. Great experience.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

Veterans United makes getting a home loan or even refinancing so easy. I really can’t imagine going anywhere else! Highly recommend!

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend

Veterans United was great. Easy website to maneuver. The customer support was amazing. And my loan specialist was amazing! She was always ready to answer my questions and it made the whole process seem simple! Thanks Chelsea!

headshot image of Chelsea Perkins

Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

From my whole family, Thank You.

headshot image of Blayke Baxter

Loan Officer: Blayke Baxter

NMLS# 2026838

5 out of 5 Stars
Would Recommend

After shopping for hours and comparing multiple lenders I untimely selected VU for my re-finance loans. While most of the reputable lenders offer competitive APRs and fees it was the customer service and care from my Loan Office Mr. Danny Freeman that lead me to choose VU. We chose VU to re-fi out primary home and Danny went way beyond what I expected in providing us with a smooth and streamlined loan process. So when it came to re-fi our investment property it was a simple decision to sat with VU and Danny. In today's digital environment it's rare to have that old time personal interaction. Danny was with us and accessible to us almost 24/7 and was able to accommodate 1 one 1 communication despite my odd work hours. If I had a 3rd property I would choose VU again. Shop around and compare rates, VU is comparable to all others, but you can't beat the service. Thanks Danny and the entire VU team. VU is great, the speak veteran language and make you feel important. Where the other TV lenders are only interested in pushing you into a quick signature. They are not a high pressure company. Most of the other guys try to scare you into singing with them by telling you that rates will go up or that competitors cant match their rates VU offers to review and match most all the other lenders offers. They were patient and seems to truly care about me and my needs. They even looked at other options outside of VA backed loans. I believe they wanted me to get the best deal possible even if it was not from their company, that is rare in today's economy.

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Overall 10 out of 10! Veterans United did an amazing job in winning our business from a different loan provider and the overall experience was painless. Thank you to everyone that worked on this, you were all truly amazing!

headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

4 out of 5 Stars
Would Recommend
headshot image of Travis Hurdlow

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Veterans United helped me close within a very short time frame when a different lender kept delaying my closing date. I would highly recommend their services to any of my fellow vets. 10/10 review! Also, Amy Carder is an amazing loan office so definitely contact her if you have the opportunity!

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
headshot image of Terry Schoonover

Loan Officer: Terry Schoonover

NMLS# 1884414

0.5 out of 5 Stars

If you are self employed, don't do it! I am not sure what the experience is like if you are not, but I suspect it is a drawn out process even in that case. I was not aware of the high fee they charge until I was too far along. There has to be many easier lenders to deal with that aren't pencil pushers.

Response from Veterans United

On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Herbert, we value your patience and commitment in sticking with the loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We appreciate your comments immensely, and certainly understand how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.

4.5 out of 5 Stars
Would Recommend
headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Selling my home in Ohio was somewhat unpleasant,.....buying my home in Texas with Veterans United....well just couldn't be anymore pleasant. Aside from one particularly curt Escrow Lawyer at the Title Company, my home buying experience was wonderful.

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

Our experiance with the refi-team was absolutely phenominal! Their professionalism and communication is exemplary! We were impressed from start to finish that the whole process was stress free and surprisingly enjoyable! We are extremely satisfied with how organized and with how everything was conducted in a timely manner. We highly recommend Veterans United Home Loan services!!!!
We sincerely appreciate Blake and this team of devoted and caring staff!!
Respectfully,
Gerald & Angela BAKER

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Very positive experience in every way

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend

Veterans United was such a friendly company and made refinancing my home such a easy process.

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend

This was an easy, efficient process. I loved the online "to-Do" lists and ability to upload everything that they needed. VA United has responsive individuals at every level; quick response time to my inquiries.
At times I had to say to myself, "am I missing something, this is going too smoothly" until I was sitting at the closing table signing paprework and getting the keys to my new home.

headshot image of Jessica Edwards

Loan Officer: Jessica Edwards

NMLS# 1629864

More Reviews

See all 428,166 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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