The team i got was very great, they helped me every step of the way. The app helped keep everything in order with the to-do list as well.
You sign up to trust the people in your corner have your back, I felt like who I was working with had mine however I can’t tell you what part they had since the communication was rough.
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I would 100% refer Veterans United to family and friends. My experience was great from start to finish and I couldn’t have asked for a better team to help us with our first home. Everyone was patient and accommodating to explain things to a first timer like myself, which was really important to me. I will always be grateful for the transparency and genuine nature.
The entire team guided me step by step to the finish line and they all are extremely patient. They showed passion for my concerns and kept me calm when I was feeling overwhelmed.
This was the decision I could have made from the beginning of the process to the end every phone call every question was returned and answered my va team was awesome thanks Andy moe and Erin you guys were awesome
ABSOLUTELY TOP-TIER — WORLD-CLASS EXPERIENCE
VETERANS UNITED HOME LOANS IS IN A LEAGUE OF ITS OWN
TRUSTWORTHY • MILITARY FRIENDLY • UNMATCHED IN SERVICEWords can’t fully capture the experience my family and I had with Veterans United Home Loans — it was nothing short of world-class from beginning to end. As an active-duty service member who has relocated and purchased homes across the country, I can confidently say this was the most exceptional experience I’ve ever had with any company, in any industry.From the first call to closing day, every member of the Veterans United team demonstrated unparalleled professionalism, deep military understanding, and genuine care. My loan officer, Juliana Eckles, went above and beyond — not just with the loan process, but in how they treated us as people.In the middle of our homebuying journey, our family tragically lost our beloved dog — a loyal companion who had been with us through multiple PCS moves and deployments. It was a deeply emotional time, and honestly, it could have derailed the entire process.But the team at Veterans United showed up in a way I’ll never forget. They paused, checked on us not as clients but as a grieving military family, and ensured everything moved forward without adding a single ounce of stress to our lives. They sent messages of support, gave us space to breathe, and handled the details with care. That level of empathy and humanity is something you simply don’t find often — especially in business.Veterans United isn’t just a mortgage company — it’s a team of mission-driven professionals who treat veterans and military families like their own. They understand our lives, our challenges, and what it means to serve. They’ve set the standard for how service members should be treated in every industry.If you are a veteran or active-duty member looking to buy a home, do not look anywhere else. Veterans United is the best of the best — globally, unquestionably, and without equal. They didn’t just help us buy a house — they helped us feel at home, even before we moved in.— Shoe Crew (Dave + Chelsea Shoebottom)
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Veterans United came through with flying colors when other banks were nitpicking small stuff that was not truly relevant. I appreciate the gifts and will put them to good use. The through was used on the flight to West Virginia during a sleepless night in the airport floor, so thank you for that warmth provided there. Thanks for your support to get things done in a timely manner as well. Good group of hard-working people. Much appreciated by my wife and myself.
Very smooth process and the Veteran’s United team was very accessible and accommodating!
