Absolutely excellent experience!!! I have never worked with such a patient, knowledgeable, and sincere group of people. Josh and Ashley are awesome! Thanks Veterans United!
Incredible team. They made everything very easy and helped to make this experience as stress-free as can be.
Thank you to the whole team we appreciate you all for making this experience easy for us
Being stationed overseas during my entire home buying process was a bit tough. Waking up early or staying up late just to synch with the time zones state side was a hassle. However, the VA home Loan team, and my Realtor were always more than understanding and went the extra mile to work a little later and to match my schedule so it wouldn’t be as bad. It was truly a great experience working with the entire team. Provided great resources, knowledge of the area, and the tools to succeed.
As a veteran, I am so pleased about the support that I received from Veteran's United to purchase my home.
I don’t feel that I was actually listened to when I called to enquirer about a home loan. It was more like they just wanted to get me in the pipeline. This is not the first time I have acquired a mortgage through VU. The first experience was the excellent; this time, not so much.
Response from Veterans United
Thank you for this feedback Scott. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
You can't go wrong with VU.
Just the best. Thanks for everything. Out of all the options available, I couldn't be happier about choosing Veterans United.
None
I was very skeptical about refinancing my home, Veterans United made the entire process so smooth. I am very happy with my decision. If you are considering purchasing or refinancing go with them, they are top shelf on customer service!
Tyler was very easy to work with as well and appreciate him also
I can’t thank Katie and her team enough.
Super friendly and knowledgeable.
You want and need these folks on your side.
Everyone on Kevin's team always were polite and answered all our questions and never turned us away even when they should be home. Thank you for very exceptional service and support
For future reference, I would say communicate better with the buyer see where they stand and how's everything going.
Response from Veterans United
Luis, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your experience was not better managed.
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