This is our second refi with Veterans United and we worked with Joel and Chris for both. Each experience consistently exceeded our expectations. Keep up the great work and superior customer service!
Jeff Magsamen and his Associate Christie Thomason did a terrific job in getting all of the paperwork on a timely basis, keeping us informed about inspections & appraisals.
The final papers signed and ready to close all were correct and on time.I can't speak highly enough about the professionalism of this team.
I have already told 2 friends to talk with John Lucas because he was so professional!
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Experience first-hand why 355,040 homeowners give us a perfect score!
Veterans United makes the home buying process easy! They are all so helpful and friendly and always willing to help with anything you may need! I would definitely recommend them to anyone!
It was my first home and it was super easy. They took care of the heavy lifting and went above and beyond to make this a good experience.
I feel like I have been set up for success. There are a lot of unfamiliar details that come along as a first time buyer and again as we refinanced, and by the time I was faced with anything new or seemingly odd (again, unfamiliar territory), Brad had already given me a heads up on what to expect. I felt well prepared and supported. Therefore it was no surprise to get calls around the time I did as a heads up that I could refinance. I did not feel pressured, just informed, and once again the process was totally smooth. Considering the initial sale was full of speed bumps (to put it mildly), my mortgage experience was the easiest part. Great support from Veteran's United, and I tell any eligible friends I can to give you guys a call first.
The team went above & beyond to make sure that I had all of the information & options available while I was trying to figure out my first home purchase. There were several times that I hadn’t fully understood the wording & numbers on the closing paperwork, but they made sure to walk me through step-by-step so that I felt comfortable & knew what was going on. 2 days prior to closing (the 1st time 🤦♀️) we hit a snag with the seller failing to mention that she had a lien & was in foreclosure, so there was a hold on the sale, when the team found out, they immediately called to make sure that my family & I were ok & when they realized that we were left in a hotel (5 people & a dog) for an extra 10 days, they ended up sending a package with games & goodies to try & alleviate so of the stress that we were all dealing with. The team truly was a godsend & we greatly appreciate everything that they did to help us.
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Experience first-hand why 355,040 homeowners give us a perfect score!
This is my 3rd home and my 1st time using VU and this was by far the easiest start to finish I ever had. I definitely would recommend Veterans United to my family and friends.
My recommendation is to not use Veterans United Home Loans.
Response from Veterans United
Terry, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
I had a great team! My loan officer loan specialist, concierge, and realtor were there with me 100%, and, all the way through, from beginning to end.
They were as happy for me when I closed as I was!!
I highly recommend VU. They are very professional, and, although most stuff is done through their portal, they make it very easy, and, they are right there with you.
