Terry has done it again! I am very thankful and happy for the assistance that Terry and his wonderful team have provided. He reached out to me to let me know that I qualified for refinancing my home. The refinance of course was to lower my already low-interest rate. This was an offer that I couldn't pass up.There is one person on Terry's team who deserves a special shoutout...
Bridget, thank you for being awesome. There was a point in the process when I wanted to give up. Since this was the first time that I have EVER refinanced a loan there was some confusion on my part. Bridget was there to ensure what to expect and when to expect it. Thank you for not giving up on me when I wanted to throw the towel in.
This was my second home purchased utilizing my VA Certificate and Veteran's United made the process very easy.
If you want a hassle free experience and want someone who will be there every step of the way, then Veterans United is the only company to go with
I was set to close several times and than canceled at the last moment several times.
Response from Veterans United
Steven, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Both of our experiences with Veterans United have been excellent—made financing easy & stress-free
Outstanding company with outstanding people! They made the home buying process easy and memorable. Thank you all so much!
This was hands down our smoothest VA home buying experience to date (and we’ve been through the process 3 times previously). We will never use another lender again! Veterans United is always super responsive, on the ball, and just really care. Their customer service is exceptional. We actually were able to close early! Amazing experience- Thank you Veterans United!!
I never imagined buying a home would be such a simple task. But working with Jake, he made it happen. He sent the necessary paperwork I requested and after closely reviewing it, sent me a pre-approved letter. Jake and his team were great and now I am a homeowner. I highly recommend him.
The communication between the loan coordinator and the loan specialist needs improvement. Also the underwriting officer needs improvement with the title company in reference to documents that need to be signed. Overall what needs improvement in everyones part is communication and time management.
Response from Veterans United
Hi Maria, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team is available to discuss your experience directly so we can ensure it does not happen to in the future. It is our goal to provide expert and reliable communication through our dedicated loan teams. We invite you to connect with our client advocate team and become a part of our effort to continuously improve the client experience at Veterans United.
