I don’t think I could’ve bought my first home without Veterans United. They’re amazing!
As a first time home buyer, this process seemed daunting and stressful but with United veterans I was pleasantly surprised at how easy buying a home actually was! It was seamless. Having a whole team behind me was encouraging and everyone I spoke with went above and beyond! Everyone was knowledgeable, quick to respond to my questions and needs and so kind! If and when we buy our next home, I want to do it with Veterans United!
Lisa was amazing from day one!! She was patient and crystal clear with every part of the process.
Paige was awesome. If I had any questions about the paperwork, she would answer them within minutes. That really helped me make sure I had everything she needed from me.
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Being a first time home buyers we thought that the process would be challenging and stressful, but with the assistance from Veterans United and our local realtor Melanie Moore they made the process and experience very easy and non challenging. To us they are ROCKSTARS.
Overall, easy experience! One area for improvement would be clarification on what specifically VU is wanting for homeowners insurance. I had several different points of contact throughout the process. The primary problem was I was just told to get homeowners insurance with no specific details. A local company was able to get me a good rate and then cut my auto insurance in half by bundling. The homeowners insurance i got covered the cost of the loan but was not called a "replacement cost" policy. This led to a situation where my closing date kept getting pushed because VU would want language changed in the policy. I had also set the auto policy, that relied on the homeowners policy, to start on the original closing date and canceled my existing auto policy on the same day. So there were about 2-3 weeks and ultimately ended up paying maybe $60-70/month on homeowners insurance to make the policy fit what VU wanted. What i think would have solved this from the beginning would be some kind of checklist from VU that I could have provided to potential insurance companies where I could ask them to give me a quote based on all of their requirements. It wasn't a big deal at the end but It seems like something that could be solved without much work and also help people get accurate quotes based on the requirements opposed to getting no information and watching the number go up as the insurance tries jump through hoops to meet each new requirement.
Response from Veterans United
Hey Eric
Thanks so much for the thoughtful feedback—and I’m glad to hear the overall experience was easy, even with some bumps toward the end. That insurance situation sounds frustrating, especially when it affected both your closing timeline and your auto coverage. I can imagine how stressful it must’ve been trying to make last-minute policy changes just to meet shifting requirements.
You make a great point about having a clear checklist or guide from the start. That kind of resource could definitely save time, avoid confusion, and help borrowers get accurate quotes right out of the gate. I’ve shared your experience with our team so we can look at where we can tighten up communication around insurance and make things smoother for future homebuyers.
If there’s anything more you’d like to share or if you want to chat directly, feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST.
My entire team was very helpful, responsive, and accurate with any information or questions I may have needed. They really stayed on track and task to make the process smooth.
Derek H. and the team around him did a fantastic job with helping my wife and I fulfill our dream. I will recommending the VU team to everyone.
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Experience first-hand why 353,252 homeowners give us a perfect score!
Absolutely exceptional service. This was our second loan using Veterans United and each time was perfect. Communication was great, love the To Do lists.
Simple process and everyone was helpful
This loan process was made easy because of Veterans United. I’ve never applied for a loan before with so little red tape and so much help.
Billy's team did an amazing job at keeping me informed and helping me through the process
