Veterans United has been a pleasure to work with two times now. Every person is quick to communicate and easy to talk with.
Veterans United made the loan process painless and definitely fought for us throughout the entire process.
First time buying a home and I was super scared. VU made the process very easy for us.
I would recommend, take a chance on them. I can’t believe it. I have my own house.
Working with Veteran's United has been a breeze Dave Buchner and his team made the mortgage process very simple and easy. Thank you all again!!! 😁🙌🏽
My process was tough, stressful and long but Veteran's United and my entire Loan Team specifically Jennifer Heishman were nothing short of amazing. I am so thankful to them. I have learned so much in this process. I was treated well and with compassion. Jennifer represented the lender but she also fought for me. Thanks!
No veteran should ever have to go threw the hell they put us threw, they will give your money away, ignore your phone calls and make your life hell. Go with someone else
Response from Veterans United
Hello Cheri, we appreciate your feedback on this matter. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Worst experience I’ve ever had. My loan specialist was far from a specialist. He caused so much unneeded stress me if I would’ve had the time to fire him, I would’ve and gotten someone who knew what they were doing.
Response from Veterans United
Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and thank you for speaking with one of our Client Advocate teammates and discussing your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
Veterans united really cares about the veteran. They helped me find the house that I wanted and with a great interest rate. Thank you again Veterans United!
Thank you so much!!! I’m very pleased with the process and support you and your company provides for us former and current war fighters. You guys rock!!!
Veterans United was a great help and made everything simple. All the way to closing and afterwards. Would definitely recommend !!
If anyone looking for a great loan team, make sure choose Shane Lowe's team.
Went above and beyond!
