It started almost as a joke, "...fine I'll just buy my own house!" and so I did! My VU team walked me through every step, made it easy, resolved my anxiety. Yes, I said resolved my anxiety. The worst thing I experienced through this whole process was a dead battery in the electronic lock on closing day. We had to wait for a key in 19 degree weather. Made getting in an extra warm experience! This house will be the hearth and home for our family. Thank you V U and everyone involved. For anyone sitting on the fence, click that VA eligible button! It could change your life.
Adrienne and Kandice were also so professional and on top of every step along my way - I always felt at ease talking with them, expected and received the highest level of support.
Watch your own information, very carefully. The VA and USAA is no different than anyone else, just a business taking advantage of Vetetans.This is my 3rd contract with VA on this Home and they have incorrectly processed my loans all three times.
Response from Veterans United
Hi Philip, Thank you for expressing your concerns with your process. Veterans United Home Loans is a private mortgage lender, not affiliated with or endorsed by the Department of Veterans Affairs or any government agency. While the VA guarantees a portion of each VA home loan, the department relies on individual lenders, like Veterans United Home Loans, to actually issue the loans. We encourage people to shop around with several lenders to find the best deal for them! Veterans United Home Loans has specialized in the VA home loan for more than a decade but am hearing that your experience could have had clearer communication and or set better expectations. If you would like to share more information regarding this or any other matter, then please do not hesitate to connect with us! Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
Overall experience was well over what I expected.
If you are looking to buy a home, I would highly recommend that you go thru Veterans United. You will be treated with the respect you deserve and they will go out of their way to ensure that your journey to buying a home will be worry-free and the best experience ever. Thank you Veterans United for helping us buy our home!
Such a smooth process that was explained thoroughly every step of the way. The entire team was readily available and incredibly helpful/knowledgeable. The realtor they recommended truly cared and provided absolutely amazing service. I would recommend Veterans United to any Veteran 100%.
They make refinancing a breeze. Everything's at your house and on the computer. 3
I couldn’t have asked for a better team or a better experience!! Thank you from the bottom of my heart!
Makes own a home easier and simpler towards veterans needs.
Most difficult home purchase process I have been through when it should have been the smoothest.
Response from Veterans United
Thank you for this feedback Matthew. We understand how the home buying process can get stressful, especially when property type and calculations are not where you thought they would be throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Please do connect with one of our Client Advocates. We are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
Excellent service!
Veteran's United and specifically Rett Thompson are OUT-FRICKIN-STANDING!!!!! He does your organization proud, and I would work with him anytime. Last year I was able to purchase my first home and Rett & Caytlyn made the experience an enjoyable one. They were both available to answer every single question I could think of and some that I couldn't! Rett even contacted me a year later about refinancing at a lower rate and made that possible as well. My family and I will be forever grateful to Veterans United and to Rett Thompson. 4.0s across the board!!!!Former RM3, current Fire Lt.
