We didn’t feel we were a priority and the team we were working with was not efficient. If it wasn’t for us stepping in and our realtor I feel it would have taken twice as long to move into our home.
Response from Veterans United
Thank you for taking time out of your day to share this information Grace. It is our goal to provide consistent and personable communication through a dedicated Loan Coordinator and loan team. We would like to learn more about your experience. A member of our Client Advocate team remains available to discuss your concerns regarding your experience and that will help in continuously improving our service.
I will continue to recommend my friends and family.
Veterans United is simply the best! I went through purchasing 2 homes in 6 months. The Veterans United team helped me all along the way. Very accommodating!
Response from Veterans United
Hi Tylar, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We have specialized in the VA home loan for more than 15 years and work hand in hand with the VA throughout the loan process and are able to retrieve documents from them on behalf of you the borrower making the process that much more streamlined. We invite you to connect with us and provide more detail about how we may improve.
all we work with did a great job
He does the work all you have to do is submit a few documents.
Veterans United was great to work with and made the home buying experience easy. I would highly recommend them for a home loan.
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Thank you, guys.
I'm glad I chose Veterans United for my home refinance.
Veterans United made the home buying process very easy and using the portal was awesome and time saving. I would definitely recommend to future prospects.
Adam and his team are fantastic! Couldn’t have made it any easier to get approved and process our home loan. I will be recommending to every veteran I know.-Aric & Ashley Finney
A DREAM COME TRUE!!! A random email submitted to start the process, upset MY scores where not ready for a home. From Nikki C. in light house to Travis the loan specialist (Understatement) to finish it up with Fadi to help me on the final stretch... I'm still trying to figure out where they said this process was stressful... Let's make some memories...
