Probably the most frustrating part of this experience was that we received a lot of communication early on but then as we actually got through all of the hoops, our closing was delayed several weeks due to lack of feedback on what was still needed.The final straw was a walkthrough inspection that required a handrail to be installed a day before we were to close. We worked through this for months and this was dropped on us the last minute.We will not be doing business with Veteran Loans again nor would we recommend them.
Response from Veterans United
Hi Tim,
I’m really sorry to hear about the frustrations you experienced, especially with the delays and last-minute issues right before closing. That’s not how we want the homebuying process to feel, and I completely understand how stressful and disappointing this must have been after months of working through everything.
The lack of clear feedback and the last-minute inspection issue with the handrail should have been handled much more smoothly. We know how important timely communication is, and I apologize that we didn’t meet your expectations in this case. My team would love the opportunity to dig into what went wrong and see how we can prevent something like this from happening again. If you're open to it, please reach out to 1-800-212-5200 or ClientAdvocate@vu.com.
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8 would definitely recommend Veterans United. We were guided every step of the way and any questions were answered or at least acknowledged within one business day, usually the same day. Very polite and professional
VU helps veterans and stays competitive with rates and pre-approval.
Felecia and Jennifer made buying our home easier than I expected.
Veterans United Team,I am writing to express my heartfelt appreciation for the incredible service and support you provide to veterans and their families. Your commitment to ensuring that we have access to the resources necessary for homeownership is truly commendable.In a world where customer service can often feel lacking, your team stands out as a beacon of reliability and compassion. It’s reassuring to know that no matter the time or day, you are always just a call away, ready to assist with any inquiries or concerns. The dedication you show to your clients reflects a strong moral sense and a genuine desire to make a positive impact on the lives of veterans.Your efforts do not go unnoticed. The work you do not only facilitates the dream of homeownership for many but also fosters a sense of community and support that is invaluable. Thank you for being a trusted partner in our journey towards securing a home. Your professionalism and integrity inspire confidence and hope.Once again, thank you for your unwavering support and commitment to serving those who have served our country.Warm regards,
Jeff
This is our second home purchase with Veterans United and we couldn't be happier and I strongly recommend that anyone else use them and they'll be fully satisfied and well cared for.
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Treated me well.
Just a huge thank you to everyone for making what is normally a stressful process a pleasant one!
Great team and they do excellent job
all departments do their work
Hannah and her team were fantastic. I will definitely use Veterans United again in the future.
This is our 4th time using Veterans United and each experience has been amazing. They are helpful, efficient, and make the process easy and painless. I am so impressed by their customer service and support. They are my go-to for refinances and new mortgages.
Every step of the home buying process was easy and smooth with the team I was given. Each person gave me the best information and made sure I was well informed before I made any decision. I couldn't have asked for a better team and realtor.
