Once the supervisor joined the scene the remaining issues got resolved promptly. I believe besides the obvious issue with Dickherber. The check list your company uses for customers is great only if its updates PROPERLY and carefully so as not to feel like the world’s most idiotic pointless goose chase. By the time I was 50% into my process Dickherber and Madison had already abused it. The way they just kept going in and arbitrarily changing things really aggravated the situation. Obviously I was an annoyed and irate customer, however explaining that your system is broken and isn't letting me complete the task for over 2 WEEKS and losing paid time off because of continued communication issues... Customers pay for lenders to have a stress free smooth streamlined buying experience. My experience for most of it was HORRID. if they had brought the supervisory onboard sooner and had just handled communication more promptly, I think most of the issues would have been handled before escalating. I struggled for over 2 weeks to make Dickherber understand that there was a TECHNICAL issue in the software restricting me from completing the task as he wanted. I had video proof from my desktop of the glitch that was happening. he refused to listen and did not ONCE bring up that we could use a mortgage statement instead. what kind of idiocy is that, honestly no idea how you guess have him on staff. Otherwise, the site looks nice, most of the staff was professional and polite. If not for the 2-3 week delay due to Dickherber the overall experience would have been streamlined and pleasant. I cannot fully express how deeply I feel Dickherber failed in his job.
I would hope other veterans use Veterans United. I have mortgaged my home and done a re-fi with them. Easy as cake!!!!
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I am so happy I chose Veterans United. The experience went beyond my expectations. The loan specialist took time to explain the process and to address all questions and concerns. The entire experience was flawless due to the professionalism and great communication from the VU staff.
this wasn't just 2 people that helped make this happen. From Lauren the person who helped us with stuff outside of the loan process. And my coach that helped me get my credit straight Shayna can't say enough about her, then there's Beth Madden again she was awesome and last but definitely not the least was Faren who got all the underwriting straightened. What an OUTSTANDING TEAM.
After being shrugged off by my bank of 15 years, followed by three years of trying with a small local bank and getting nowhere, VU had us in a house in just over four months. They kept me informed, saved me money, and got me a killer realtor. Can't recommend them enough.
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Smooth and easy process, very thankful!
VU has figured out a way to remove the pain from buying a home. There is truly no reason not to buy a home.
Veterans United made out home buying experience an enjoyable one. As a first time homebuyer they relieved a lot of my stress by being dependable and transparent. They kept us well informed throughout the home buying process and worked hard to make sure our home loan went through without a hassle.
