I would be truly remiss if I didn’t thank Jeff and Paul. They were both stellar and awesome to have worked with!Paul professionalism and promptness is remarkable. He broke things down for me to understand. Analytics at its best!My initial call to inquire about services Jeff answered. He gave me hope that this was possible. With this market I was close to giving up. I thank God that it was Jeff that answered. I will forever be grateful to him and his kindness.
I love working with Veterans United. They help you step by step. They make the process easy. Even put up with all of my questions. 😁
It was great working will you all.
Thank Valerie Budd
23 years old buying my first home, Veterans United helped me as much as they could and made the process smooth. Forever thankful for Trevor and his team!
Made it all possible!
This is my second home purchase with VU and I am still amazed at how streamlined you guys have made what was already a smooth operation.
Jake was great to work with and very helpful. I would recommend him to anyone looking for a VA loan.
I had a good experience with them the last time I used them and trusted them to handle everything correctly. This time I was a little disappointed though whenever I had mentioned wanting to put a down payment on my home to save myself some money with the high interest rates and lower my payments and they mentioned I would just pay at closing like no further action was needed at the time when I brought it up..Well 2 days prior to closing however I asked this question again and my loan officer freaked out a little bit and said we’d have to go back into underwriting. It would have been better if they clarified this with me when I went under underwriting initially considering I communicated this with them beforehand in writing..Additionally when talking to other veterans who have used a different VA loan service, Veterans United asked me for some strange things in comparison to what other Servicemembers I spoke with were asked for. The first time I bought they asked me for 12 months of bills from three different companies which was difficult to special request this far back on three different companies. This time they asked me to make a statement that I would essentially stay in the military until retirement which I thought was very strange. I would not want to refer any friends especially those not sure if they will serve their entire maximum commitment only to have their loan rejected for not making a statement that would have such major implications for the rest of their life or career. Some people need to leave before retirement to handle family issues or for medical or general reasons. All this to say, the service was okay but after feeling like I got screwed on the down payment I don’t think I would recommend it and will probably refinance with a different company when rates improve because in just one year this makes the difference of 20K dollars in just one year when considering equity and interest that I could have saved so I would have appreciated it if the team hadn’t made any assumptions about my circumstances or ignored my previous requests… I didn’t make a stink about it because I didn’t want everyone else in the deal to get screwed and wanted us to close on time but I should have.
Response from Veterans United
Hello Ashlyn, thank you for taking the time to share this information with our team. We understand how important it is to feel valued as a customer and were thrilled that your initial experience was such a good one. Your recent experience however, does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. We value your thoughts on improving our process. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve wherever possible for future clients.
I was very satisfied with the entire process, great, great job
Excellent service. Thank you!
Very easy process and quick to the point 👍🏽
Can I just say you all are so theeee best!!! I am so appreciative of the opportunity Veterans United has give me for homeownership!! I would recommend you all to anyone that has served, and that’s what I intend to do!God Bless you all!
Sonya Artis
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The only change I would make is a bit more clarity and communication with closing, but down options and money needed to be taken to closing from me. Was cleared up quickly when asked but would have liked a more transparent process.
The whole experience was extremely well handled so that everything went as smoothly as it could have. Thanks to all of veterans United for making our experience a outstanding one.
The team from realtor, loan team, underwriter, and concierge are invested in the buyers experience not just getting the job done. Everyone had our best interest at heart. A kind and courteous team with a wealth of knowledge.
I just want to thank Billy and his team again for a job well done, they are life savers.
