I went through the majority of the process of buying my first house while deployed. My loan taem walked me through the entire process and answered all of my ridiculous questions from beginning to end. They also helped me iron out bumps near the end of the deal proving to be crucial to the success of my purchase.
As a first time home buyer, the process was made crystal clear and simple to my wife and I.
I reached out to Veterans United when I wanted to refinance my VA home loan because I had such a good experience with them a few years ago. I was not disappointed. The customer service is excellent, and the web interface is simple and straightforward.
A fast, painless and simple process.
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I had friends and other service members tell me the VU loan process was a nightmare, and some of them backed out.
I didn't believe them until later in the process.
As a Veteran homebuyer, you will not be treated with more respect, courtesy, concern, knowledge, and financial/home purchasing acumen than with Veterans United Home Loans. You will be part of a well-run team from day one. Their loan specialists are excellent and follow the process with you all the way through to closing. The web site and portal are fantastic. We had real estate people advise us not to use the VA loan and to go to traditional lenders but by closing they told us they had never participated in such an easy, proficient VA loan experience. That was due to Veterans United. They excel.
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Exceptional service: We conducted our transactions 100% online as we are posted overseas. Our team was timely, responsive, and attentive to all of our concerns with immediate follow-up. The exchange of all documents, sending; receiving; signing, and delivery was seamless and straightforward with the Veterans United “to do” lists. All of our downloadable documents are kept securely and are easily accessible to us for review within our account. With today’s technology comes ease and convenience but can be at the cost of privacy and security. From the beginning of our transaction, the layers of security were frustrating, but we quickly familiarized ourselves with the process. There’s no doubt that we were ultimately pleased with those tiers of security, and it was a critical factor in our decision to go with VU. You can rest assured that Veterans United protects their customer’s a top priority; financial and otherwise.
Kevin Osterhaus, our loan officer, and Michael Nickel, our loan coordinator, managed our long-distance overseas dealings with confidence, patience, and plenty of reassurance. Kevin and Michael kept the wheels turning as they ensured all parties were on track for the closing date! Also, many thanks go out to you both for your easy-going manner and loads of optimism you poured out our way when we needed it the most. Thank you so very much, Kevin and Michael. Lest we not forget to mention our concierge, Ms. Holli Schutte. That’s right; we had an assistant! She was available to answer all kinds of questions about your home buying process. If she were unable to, she would direct us to a contact that could. Thank you, Holli; you’re a tremendous help!
Warmest Regards,
The Matthews Family
If you have been looking around for a mortgage, look no further. They will ask for a ton of paperwork but they're always with you every step of the way. You cant ask for a better team to finance with.
This was an easy, efficient process. I loved the online "to-Do" lists and ability to upload everything that they needed. VA United has responsive individuals at every level; quick response time to my inquiries.
At times I had to say to myself, "am I missing something, this is going too smoothly" until I was sitting at the closing table signing paprework and getting the keys to my new home.
Veterans United was such a friendly company and made refinancing my home such a easy process.
Very positive experience in every way
