Awesome company to work with
When other lenders turned me down because of my credit score, Veterans United didn't bat an eye and set me up with an in-house credit specialist (Susan Ripley) who guided me through quickly raising my credit score so I could qualify for a loan. This was especially important because I had 45 days to put in an offer or move out of the unit I had been living in for a decade and I was not prepared at all to purchase a home. The entire team was goal oriented and supportive.
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Corey and his team made the process easy. They Captain open communication line and always answered any questions that I had no matter the time of day.
Considering this was my first home buying experience, my lenders made it an exceptionally easy one! Joe Choi was an exceptionally huge help, and I will gladly recommend him to other veterans!
Fast response times, thorough knowledge of the process. Excellent communications
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Corey and his team were professional, knowledgeable, responsive and very easy to work with. We were impressed with their genuine desire to ensure we understood every step of the process. I would highly recommend their services.
Veterans United was exceptional for helping me navigate VA home loan process and made home buying easier.
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What sets Veterans United apart from other mortgage lenders is that they are very knowledgeable when it comes to VA home loan programs. I wouldn't hesitate to use them again in the future.
Veterans United is the lender to work with!! The loan team guides you through the home buying process with patience, kindness and professionalism ensuring a great experiene. Veterans United works hard to help Veterans become homeowners and the team goes above and beyond to makes the process easy.
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Mr Worthington’s team at Veterans United nailed it. I am a first time buyer and was the sole borrower for my VA loan even though I’m married. In the state of New Mexico (community property state), it’s not exactly a walk in the park to be the only name on the mortgage when you’re married. Brandon’s team worked tirelessly getting me answers to my questions and consulting me on what needed to be done to get me in my home. They also got me the interest rate and mortgage payment that I was comfortable with. I’m very happy with Veterans United and will recommend them to anyone that tells me they are thinking about using their VA loan to buy a home.
My loan officer Kevin was amazing and the loan coordinator was an absolute douche bag. You should fire Michael Hopfer without hesitation. I am 61 years old and Michael Hopfer made me want to become physically violent with him. He, Hopfer, is a disgrace and a black eye to Veterans United. Please give Kevin Reichert a raise and dismiss Hopfer. I wouldn't recommend Michael Hopfer's services to anyone unless they are your mortal enemy. TERMINATE HOPFER, do everyone the favor.
