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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,707

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 426,707 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend

To easy, I was confident and informed. Thank you to the team that made my life easy in this stressful time!We are a family, we may not look the same, but we a family.That was my experience!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend

Ginny and her team were phenomenal. Always a step ahead of what needs to be done. The VU app was easy to use and made things seamless. Definitely recommend VU to any Veteran looking to use their benefits!!

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Dear Veterans United Team,As a first-time homebuyer, navigating the home loan process was new territory for me, though I’ve managed several six-figure loans for work. While those experiences differ, your team truly stood out for all the right reasons.Since 2018, I’ve been in touch with Macenzie and the team, exploring the possibility of purchasing my first home in a highly competitive market. Each time I reached out, I was met with genuine enthusiasm, a strong willingness to assist, and an impressive depth of knowledge. As the first in my family to buy a home, it took years to fully understand the process and prepare myself. Your patience and guidance made all the difference.Thank you, Veterans United, for your exceptional support. I’m thrilled to recommend your team to anyone I know and look forward to working with you again in the future.With gratitude,Kyle

headshot image of Macenzie Snoddy

Loan Officer: Macenzie Snoddy

NMLS# 2045877

5 out of 5 Stars
Would Recommend
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend
Photo submission from Romulo U.

As much as I work, the team did a superb job accommodating me in my endeavor to purchase my home. The collaboration between the teams were impeccable. I have been impressed with how my home buying experience went. I have spoken to my fellow veterans at work and recommended Veterans United for a great home buying experience. Thank you guys and hope to do another home buying transaction in the future.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Very easy to understand what they needed and the team was always on top of everything!!

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

I would 100% recommend Veterans United. This is my second time using this company to purchase my homes. Veterans United was always helpful and informative. They answered all my questions and concerns. The staff is very professional and attention-to-detail. They will provide you the best recommendations and they will always communicate with you to ensure that you get the home you want!

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend

The team overall was excellent and on point. Dorian was absolutely outstanding in his efforts and skills to get the job done. It was truly a pleasure to have Veterans United as my mortgage loan provider. Way to go!

headshot image of Dorian Henderson

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend

Veterans United was amazing! We wouldn’t recommend anyone else but them to work with in the future.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

1.5 out of 5 Stars
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend

Jaimie and everyone on the team did a wonderful job. This is our second house with Veterans United. Probably won’t be our last. If we move again, Veterans United will be our go to loan provider. Great job.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend
Photo submission from Dana S.

Thank you Josh, Max, Molly and Dawn for everything! You all made a dream come true! #ProudVeteranHomeowner

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Awesome company to work with

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

When other lenders turned me down because of my credit score, Veterans United didn't bat an eye and set me up with an in-house credit specialist (Susan Ripley) who guided me through quickly raising my credit score so I could qualify for a loan. This was especially important because I had 45 days to put in an offer or move out of the unit I had been living in for a decade and I was not prepared at all to purchase a home. The entire team was goal oriented and supportive.

headshot image of Susan Ripley

Loan Officer: Susan Ripley

NMLS# 2470983

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
Would Recommend
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

2.5 out of 5 Stars

I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.

Response from Veterans United

Hey Michael,

I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.

It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.

If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend

Corey and his team made the process easy. They Captain open communication line and always answered any questions that I had no matter the time of day.

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
Photo submission from Shadoe S.

Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

Considering this was my first home buying experience, my lenders made it an exceptionally easy one! Joe Choi was an exceptionally huge help, and I will gladly recommend him to other veterans!

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Fast response times, thorough knowledge of the process. Excellent communications

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

More Reviews

See all 426,707 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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