I had a great team! Always kept in touch, easily accessible when I had questions. They always kept me in the loop so I knew what was going on and what I need to do. They made the process a lot easier. Very professional, respectful, and cordial
Ally Haynes was a phenomenal help! Her follow through and reminders are the sole reason we made it to close on time! She was a great help and has the full acknowledgment of Justine and I that she made this process happen!
The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I’m genuinely sorry that we didn’t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I’m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That’s not the level of service we strive for, and I understand how upsetting that would be. I’d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you’re open to talking, we’d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
Veterans United takes the guesswork out of home buying! You will be surrounded by professionals working with/for you to simplify a complex process. I highly recommend Veterans United!!
My first home-buying process went seamlessly with VU, even though we lived overseas in a different timezone! VU took the time to explain every detail to me & unravel the complicated process by giving me simple step-by-step instructions.
Let me tell you something about Mary & her Team...The are absolutely awesome! Her AND Kayla stuck it out with me, as I was going thru some financial issues at the time.
They worked with me, without hesitation. I truly appreciate them, for hanging in there with me, as I got things in order.
I finally closed on my property the day before Thanksgiving!
It was truly a blessed day!
I have been wanting to buy a house for several years, started looking when I lived in Texas a few years ago. Then again when I moved back home to Montana. The right house never came along until this year. Wow what a whirlwind experience. Veterans United was on the ball from the get go. 1 month. That's what it took and we are over the moon happy with the house and the VU experience!!
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It was a wonderful experience from beginning to end. I had a few computer issues but everything turned out great in spite of it. ( I type by the hunt & peck method & don’t understand or like computers!)
From Spencer Wesson to Anthony McCray and Jason Burris and Amy Franklin with Veterans United I can honestly say that I am every so grateful for each of you because of you I'm in my new home and you helped me accomplish that!! Also grateful for Sheree Edward's at the Title Co. Above and beyond is what I say about Veterans United!! Thank you
