Great experience with everything involved in the loan process! Very prompt response times and a patient staff willing to explain everything I had questions on.However, I recommend just doing the legwork yourself when it comes to extra services like finding a real estate agent or home insurance. For home insurance, we ended up going with USAA; they were comparably priced to the ones VU suggested but with MUCH higher customer satisfaction ratings. The realtor VU paired us with was kinda garbage tbh and we ended up dropping him.
Veterans United is very helpful and patient as they guide you thru the process of buying a home. They are efficient and transparent at what they do. We would definitely recommend them to anyone ready to purchase their own home.Joy & Wally
WE LOVE YOU KAROL! Thanks for sticking with us for house number two, we couldn’t have had a better mortgage lender. House number three (not anytime soon) we will definitely be choosing you again!
My experience was not the "outstanding" service others have reported. Everything was excellent until the week before closing , when communication was slow and lot of reviews were being done at the last minute. Although we closed on time - it was a very stressful final week. I would suggest daily meetings with your loan officer as deadlines approach to ensure success. And don't hesitate to escalate your concerns - you will get someone to assist. In the end, I did close on time , and worked with a great realtor. So the end result was positive.
A potentially stressful process made smooth and practically stress free by a great team of loan professionals. I will 100% contact Veteran’s United for my next home purchase or refinance.
I found working with Veterans United to be a frustrating experience.
Response from Veterans United
Hi Jonathan, thank you for providing feedback around your experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
I have always been pleased with my results, and how we were treated.
Once the ball started rolling the process went quickly. We did not close when expected but that was understandable with the closing so near a holiday & the delay was only two days. I have no complaints!
One word EXCELLENT!!!
I highly recommend VU, you will be more then satisfied! They have been the best mortgage company I have EVER dealt with, and there has been quite a few. They are truly there for you.
I highly recommend VU for your mortgage needs. They won’t disappoint…👍🏼
They made the whole transaction really smooth and fast. It wasn’t so stressful thanks to them. Appreciate Karie and Shawn a lot!
Veterans United goes above and beyond to help veterans get into a home.
If you are looking for a refinance or mortgage company, I highly recommend Veterans United. The process is extremely simple and fast.
After several years of searching and moving, I finally found a home of my dreams. The process ran smoothly. I could not recommend a more capable and easy solution to a home loan. Thanks to Haley Denney. She went above and beyond to process my information and assist me in the moving process. 11/10. Thank you Haley (if you read this).
