I appreciate the hard work and efforts from the entire team.
Great job in helping and answering questions
Very easy process, didn’t really have to do anything, they did it all for us!!!
We found that Veteran’s United was on top of everything to do with our Veteran’s loan. It was a pleasure working with the entire team.
Ron and Susan Savage
Since the first day Kedric told me. I will help you with you re-finance process. And he did an outstanding job. Great service and attitude. He went the extra mile in providing legendary customer service. I will definitely recommend
you'll sell my loan to someone else so this is pointless. I will never recommend the company to any veteran or active duty service member. I would have gotten relieved of duty if I had not communicated with my unit the way I had to continuetofollow-up.
the I don't know anwsers of has my loan been funded to get keys for my residence over 27hrs is unacceptable especially during a HHG move. Shame on you for putting additional stress on an already stressful time. Particularly when we have exceptional credit in the 800s.
Response from Veterans United
Thank you for this feedback Brian. A member of our Client Advocate Team is available to discuss additional details, questions or concerns. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Easy process! As a first time buyer, the process was so easy! I love the portal.
Overall the ideal to work with. Mike and his team were always available and answered any question I had. Really appreciative of the help provided. Thank you
Overall our experience was good. We did close, but not on time and this did result in extra interest of 1200 being paid out. We had our closing day changed 4 times, not a result of anything on our end, but just some ball dropping on the Veterans team. I would use them again, and I would recommend if you do use them to make sure you stay on top of things and don't be afraid to push.
