Expedite service and very responsive. On the down side I was not explained about options and VA fees. Mostly relied on previous experience with VA Loans.
Response from Veterans United
Hello Emanuel, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. Reviewing what options you may have for support is very important in these situations. You may always reach out to our Client Advocate team for more information and know that we will take reasonable steps to assist you. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
If you are a Vet and not sure if things are all lined up for you, don't worry about the particulars. If want a home. Call Veterans United Home Loans and if you can get away with it, ask for Ryan Stoll. If it is at all possible, he will get into a home.Now, I only worked with Ryan and his team so, of course, that,s all I know. However, I don't doubt that everyone at the Veterans United Home Loans office will provide you all with the same level of care and professionalism that I experienced. So, if you're a Vet and a want a home of your own, call Veterans United Home Loans right now. I called on a Sunday.
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I am glade that I choose Veterans United as my loan processor. You are never left behind in the process.
I would recommend. Jodi Coons and her team to anyone that I know that would like to purchase a home feom VU.
Billy and his team help me with buying my home. They took time to explain everything I was not comfortable with. Never had to wait for anything when it came to signing paperwork and helped with closing of my home. Thanks again
Veterans United was amazing and made things easy. They were patient with us as we are older and didn’t have everything needed and aren’t very tech savvy. We can’t even begin to thank veterans United for all they have done for us to get our. We home.
Buying a home is a long process. United made the steps much smaller and easier to accomplish. Being able to sign a lot of forms electronically made the closing much faster and easier.
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Veterans United is an amazing company which makes the home buying process easy. They are very engaging and care about their customers. I highly recommend working with them.
Ticor title has been our primary nemesis in this process. They bungled the paperwork 3 times now, the wire instructions are very ambiguous (not something I like when large amounts of money are involved) and they charge quite a bit for this "service". I would consider using another title company for your future loans.
Can't go wrong with Veterans United!!!!!!
