Brad was great. He responded quickly and kept me in the loop at the beginning. The back end of the process was frustrating. I didn’t hear from a processor or underwriter the entire time and was not told upfront that the process could take 60-90 days. My rate was locked without speaking to me first verbally, then I was called after to make sure it was ok basically. Furthermore the rate was extended over and over after 45 days. Luckily we didn’t have a fee, but I was not notified when disclosures were sent except by the automatic email. Upfront explanations of disclosures and an acknowledgment that it was going to take several months would have been ideal. No one went over the CD with me at all. Brad was super helpful but after entering processing it was a guessing game. I was told it was a processor change error then title. I had all of my documents in day one and signed all disclosures day one. I the communication from Veteran’s United as a whole was lacking. Brad should not be judged on this survey, everyone on the back end should. Overall it was fine. I like my rate and am happy it finally closed and I’m off the guessing game rollercoaster.
Response from Veterans United
Adrian, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has helped you gain knowledge on this issue.
I have used VU to by two homes, and each time was smooth to the end. Bill and his team have always done their best and have been on time, on target, every time.
Great place to do business with. Nary a glitch! If my Mom & Dad were here buying a home
I would say go to Veterans United. Best of luck to all who served.Bob and Diane D.
For someone with a high 700 sometimes low 800 credit score the underwriting process took ridiculously too long and there was not enough feedback about process while it was unfolding.
Response from Veterans United
Randolph, thank you for taking the time to share your voice with us. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you.
I highly recommend the Veterans United team. They get their job done with little to no lag time between steps. With their online portal; you always knew where you were in the process and what was needed. If there were adjustments; they emailed before they sent the documents, so you understood what changed, why it changed, and what to review. Great Team!!
VU made the whole process easy and pleasant
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would highly recommend this company to anyone
Thank you for all the help, this has been a stress free experience.
I appreciate all the help, thank you.
Prompt and professional service from application through closing.
